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Live Chat Support Jobs (NOW HIRING)

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...

krg technology inc

Customer Support

Saint Paul, MN

$17.25 - $22/hr

Customer Support Duration : Full Time Location : St Paul, MN Excellent written and verbal ... live chat and internet response system (email). Additional Information Immediate Interview

Cathay Bank

Client Service Specialist

Los Angeles, CA · On-site

$20 - $22/hr

Supports client inquiries via other channels including live chat and email. Responsible for telephone banking and online banking implementation, maintenance, and transaction processing, ensures ...

Foundever

Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 ... Accurate documentation and attention to detail to support order accuracy * Customer-focused ...

Cathay Bank

Sr. Client Service Specialist

Los Angeles, CA · On-site

$24 - $26/hr

Supports client inquiries via other channels including live chat and email. Responsible for telephone banking and online banking implementation, maintenance, and transaction processing. Handles ...

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How much do live chat support jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for live chat support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Live Chat Support job?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a typical day look like for someone working in Live Chat Support?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in the Live Chat Support position, and why are they important?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

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Live Chat Support jobs near you
Digital Sales Chat Representative

Digital Sales Chat Representative

Foundever

Fort Smith, AR

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Foundever rating

5.5

Company rating: 5.5 out of 10

Based on 191 frontline employees who took The Breakroom Quiz

43rd of 72 rated call and contact centers

Job description

Digital Sales Chat Representative

As a Digital Sales Chat Representative, you’ll connect with customers through live chat to understand their needs, recommend the right products and bundles, and provide clear next steps. You’ll deliver a customer-focused experience while meeting quality and compliance standards. 

This role is ideal for someone who enjoys chat-based conversations, can explain options clearly, and thrives in a high-volume, results-driven environment. 

Location Requirements: Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 Towson Ave #275, Fort Smith, AR 72901

Why You Should Join Us
  • $17.50/hr + commissions 
  • $500 sign-on bonus after 90 days of employment (conditions apply) 
  • Join a supportive community focused on engagement and recognition 
  • Hands-on paid training, as well as ongoing job-specific training 
  • Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program 
  • Internal growth opportunity, 93% of our management team is promoted from within 
  • Employee discounts and referral bonuses
What We Are Looking For
  • At least 18 years of age 
  • High school diploma or equivalent 
  • Flexibility to work various shifts, including evenings and weekends 
  • Able to pass a background check 
Key Skills
  • Experience recommending products or services that match customer needs (including upsell/cross-sell when appropriate) 
  • Strong written communication and active listening, with the ability to build rapport through chat 
  • Comfortable explaining key details like pricing, promotions, fees, equipment, and next steps clearly and accurately 
  • Problem-solving and needs assessment in a fast-paced environment 
  • Accurate documentation and attention to detail to support order accuracy 
  • Customer-focused approach with empathy and professionalism 
  • Able to efficiently navigate between screens and multiple systems while managing chat volume 
  • Able to follow approved scripts, workflows, and compliance requirements while keeping interactions natural and helpful 
About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Military Friendly 

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

What Foundever employees say

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