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Live Chat Assistant Jobs (NOW HIRING)

Burjline Builders

Online Chat Representative

Manhattan, NY · On-site

$17.75 - $24/hr

Respond to customer inquiries through live chat promptly and professionally. * Assist customers with orders, billing, account information, and product questions. * Troubleshoot basic technical or ...

Burjline Builders

Online Chat Representative

New York, NY · On-site

$17.50 - $23.75/hr

Respond to customer inquiries through live chat promptly and professionally. * Assist customers with orders, billing, account information, and product questions. * Troubleshoot basic technical or ...

Mark Rink.

Customer Service Assistant

Charlotte, NC · On-site

$16.75 - $23.25/hr

Respond promptly and professionally to customer inquiries via phone, email, and live chat. * Assist customers with product selection, order placement, and returns processing. * Resolve customer ...

Alphabe Insight Inc

Customer Service Assistant

Charlotte, NC · On-site

$16.75 - $23.25/hr

Respond promptly and professionally to customer inquiries via phone, email, and live chat. * Assist customers with product selection, order placement, and returns processing. * Resolve customer ...

Simera

Chat Support Representative RO

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative CR

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative PE

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative CL

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative PH

San Francisco, CA · On-site

$20 - $25.50/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative MX

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative NG

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative AE

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative CO

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative (Remote)

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative AR

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative EG

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative KE

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

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Showing results 21-40

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Live Chat Assistant information

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

How much do live chat assistants get paid?

Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.

How to become a live chat assistant?

To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.
More about Live Chat Assistant jobs

What cities are hiring for Live Chat Assistant jobs?

Cities with the most Live Chat Assistant job openings:

What are the most commonly searched types of Live Chat jobs?

The most popular types of Live Chat jobs are:

What states have the most Live Chat Assistant jobs?

States with the most job openings for Live Chat Assistant jobs include:

What are popular job titles related to Live Chat Assistant jobs?

For Live Chat Assistant jobs, the most frequently searched job titles are:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 66% Full Time, 29% Part Time, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Online Chat Representative

Manhattan, NY • On-site

Burjline Builders
See more jobs at Burjline Buildersexternal

$17.75 - $24/hr

Other

Posted 4 days ago

Job description

Online Chat Representative

An Online Chat Representative provides customer support through live chat, messaging platforms, or email. The role involves answering customer questions, resolving issues, providing product or service information, and ensuring a positive customer experience without handling phone calls in many cases.

Key Responsibilities
  • Respond to customer inquiries through live chat promptly and professionally.
  • Assist customers with orders, billing, account information, and product questions.
  • Troubleshoot basic technical or service issues.
  • Escalate complex issues to the appropriate department.
  • Document customer interactions accurately in the CRM or ticketing system.
  • Follow company policies, procedures, and quality standards.
  • Meet productivity goals, including response time, customer satisfaction (CSAT), and resolution rates.
  • Maintain confidentiality of customer information.
  • Stay up to date on products, services, and company policies.
Qualifications
  • High school diploma or equivalent (associate's or bachelor's degree preferred).
  • 0–2 years of customer service or chat support experience.
  • Excellent written English communication skills.
  • Strong typing skills (typically 35–50+ WPM).
  • Basic computer proficiency and ability to navigate multiple applications simultaneously.
  • Strong problem-solving and multitasking abilities.
  • Reliable internet connection for remote work.
Preferred Skills
  • Experience using CRM software such as Salesforce, Zendesk, Freshdesk, or HubSpot.
  • Ability to work independently in a remote environment.
  • Strong attention to detail.
  • Positive attitude and customer-focused mindset.
  • Time management and organizational skills.
Common Tools
  • Live chat platforms
  • CRM systems
  • Microsoft Office or Google Workspace
  • Knowledge bases and help desk software
  • Slack or Microsoft Teams
Performance Metrics
  • First response time
  • Average handling time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Resolution rate
  • Chat quality score
  • Attendance and productivity
Work Environment
  • Remote, hybrid, or office-based.
  • Full-time or part-time schedules.
  • May require evening, weekend, or holiday availability depending on business needs.

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