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Live Chat Assistant Jobs in Florida (NOW HIRING)

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

... and live agent conversations. This role plays a central part in the contact center's technology ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

Windstar Cruises

Chat Lead

Miami, FL · On-site

... and live agent conversations. This role plays a central part in the contact center's technology ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

... and live agent conversations. This role plays a central part in the contact center's technology ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and ... * Assist our customers with migrating their WordPress site's to Rocket.net. * Provide critical ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and ... * Assist our customers with migrating their WordPress site's to Rocket.net. * Provide critical ...

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Live Chat Assistant information

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.
What are the most commonly searched types of Live Chat jobs in Florida? The most popular types of Live Chat jobs in Florida are:
What are popular job titles related to Live Chat Assistant jobs in Florida? For Live Chat Assistant jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Live Chat Assistant jobs in Florida look for? The top searched job categories for Live Chat Assistant jobs in Florida are:
What cities in Florida are hiring for Live Chat Assistant jobs? Cities in Florida with the most Live Chat Assistant job openings:
Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

BILINGUAL Customer Service Representative $18/Hour!!!

SNI USA Inc

Miami, FL • On-site

$18/hr

Other

Medical

Re-posted 3 days ago

Job description

SNI Companies is hiring CSR reps for a small, family-owned online store dedicated to health and wellness. Product range includes vitamins, supplements, personal care items, pet health products, and healthy pantry staples.
Position Overview:
We are seeking a fully bilingual (English & Spanish) Customer Service Representative to join our team. This role is responsible for providing outstanding support to our customers via phone, email, and chat, ensuring a positive shopping experience from start to finish.
Key Responsibilities:

  • Respond to customer inquiries in both English and Spanish via phone, email, and live chat.
  • Assist customers with orders, returns, product information, and troubleshooting issues.
  • Maintain accurate records of customer interactions in our system.
  • Collaborate with the warehouse team to resolve shipping or inventory issues.
  • Provide knowledgeable recommendations on health and wellness products.
  • Uphold company standards for professionalism and customer satisfaction.
Qualifications:
  • Fluent in English and Spanish (spoken and written).
  • Previous experience in customer service or call center environment preferred.
  • Strong communication and problem-solving skills.
  • Comfortable using computers and learning new software systems.
  • Ability to work on-site in Medley, Miami, FL.
  • Positive attitude and team-oriented mindset.
Benefits:
  • Competitive hourly pay ($18/hour).
  • Supportive, family-oriented work culture.
  • Opportunity to grow with a small business in the health and wellness industry.

Apply