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Live Chat Assistant Jobs in Hawaii (NOW HIRING)

CoralTree Hospitality

Reservation Manager

Kihei, HI · On-site

$78K - $85K/yr

Answer Reservations Sales telephone calls to cultivate assist Reservations Sales Agents, prevent ... Live Chat * Navis * eConfirmations * Track * Responsible for reservations statistical reporting ...

Manufacturing Engineering System

Counselor

Honolulu, HI · On-site

$30 - $30.88/hr

... g., live video/live chat, etc.) to authorized clients (counselor support services will be IAW ... Support special events as requested by ESO (i.e. college fairs, graduation, etc.) * Assist clients ...

Manufacturing Engineering System

Counselor

Honolulu, HI · On-site

$30 - $30.88/hr

... g., live video/live chat, etc.) to authorized clients (counselor support services will be IAW ... Support special events as requested by ESO (i.e. college fairs, graduation, etc.) * Assist clients ...

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Live Chat Assistant information

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

How much do live chat assistants get paid?

Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.

How to become a live chat assistant?

To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.

What are the most commonly searched types of Live Chat jobs in Hawaii?

The most popular types of Live Chat jobs in Hawaii are:

What are popular job titles related to Live Chat Assistant jobs in Hawaii?

For Live Chat Assistant jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Hawaii look for?

The top searched job categories for Live Chat Assistant jobs in Hawaii are:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Reservation Manager

CoralTree Residences Hawaii - Regional Office Maui

Kihei, HI • On-site

$78K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Overview
Seize this unique opportunity to become a part of the CoralTree Residence Collection, Hawaii as the Reservation Manager. Primarily responsible for the day-to-day operations and administration of the Reservations Sales team for CoralTree Residence Collection Hawaii. The position of the Reservation Manager requires a leader that directly supervises the reservations staff, systems and processes and orchestrates a cohesive plan, strategies and resources for the effective management of the department and help maximizing revenue.
Compensation: $78,000 to $85,000 a year. The position is based in Kihei, HI and relocation is not available.
As a valued member of our team, you'll receive a comprehensive benefits package that includes:
  • Earn up to 24 days of PTO (Paid Time Off)
  • Five free room nights at CoralTree Hospitality properties!
  • Unlimited Friends and Family discounted rates
  • 401(k) Retirement Savings Plan with a company match
  • Group medical, dental, vision, life, and disability benefits
  • Paid Parental Leave
  • Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
  • Employee Assistance Program
  • Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!

At CoralTree Residence Collection, we are proud to be an equal-opportunity employer. We value diversity and inclusion and believe that a diverse workforce leads to a more innovative and successful organization. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Responsibilities
  • Answer Reservations Sales telephone calls to cultivate assist Reservations Sales Agents, prevent high abandonment call rates and solve customer issues.
  • Must possess strong verbal and written communication skills, takes reservations through phone, email and Live Chat; and make reservations in an efficient and customer focused manner, utilizing company sales techniques.
  • Establish and maintain consistent and cohesive processes, procedures, training manuals and SOP's (Standard Operating Procedures) for the Reservations Sales office, ensuring accuracy, efficiency and quality.
  • Monitor and manage the optimal performance and function of Reservations systems and vendors which may include:
    • Live Chat
    • Navis
    • eConfirmations
    • Track
  • Responsible for reservations statistical reporting, monitoring and analyzing, and executing changes in processes or procedures as necessary.
  • Provides research, feedback and solutions on a variety of subjects to managers and executives.
  • Maintains a positive work environment under changing conditions.
  • Directly supervises and provides leadership to Reservation Sales Agents, including coaching, project management, goal setting, measurement and performance reviews, ensuring high morale, effective individual performance and accountability.
  • Must be able to comprehend and coordinate the effectiveness of new and ongoing Reservations systems, processes and procedures (SOPs) to ensure the best possible use of each system correlates to revenue maximization. Proactively questions practices and is able to identify cause and affect changes and improvements.
  • Uses advanced problem solving and analytical skills, both quantitative and qualitative to recognize patterns and trends in the Reservation Sales Agents results.
  • Must have technological skills, including PMS Systems, Inventory Management tools, basic Excel, Word knowledge.
  • Effectively manages and monitors the PMS system to implement new / changed rates, categories, units, promotions, programs.

Qualifications
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
  • Minimum three years prior experience in reservations in a supervisory or management capacity.
  • Requires a solid decision maker that can make effective decisions under limited supervision.
  • Must have computer and systems proficiencies, particularly Microsoft Excel skills and solid knowledge of Microsoft Word, Outlook and PowerPoint.
  • Requires excellent verbal and written communication skills with the ability to communicate complex technical data so that it is easily and concisely understood.
  • Experienced with Track, SynXis systems, GDS systems, OTA extranet systems preferred.
  • Ability and flexibility to work under pressure and concurrently on multiple projects
  • Strong time management, organization and prioritization skills with comfort in being self-directed, following up and meeting deadlines.
  • Desire previous condo or vacation rental experience.
  • Ability to interact effectively with all levels of customers/employees to be able to align and integrate with other departments.
  • Requires State of Hawaii Driver's License.
  • Must have excellent phone
  • Must have strong computer
  • Must have strong knowledge of Microsoft Office
  • Must possess ability to prioritize and meet
  • Must have excellent writing and proofreading
  • Must have the ability to comfortably communicate with managers / directors of daily

Apply