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Chat Agent Jobs in Hawaii (NOW HIRING)

Compass

Agent Experience Manager

Koloa, HI

$27.78 - $33.94/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

Unifi

Customer Service Agent/WS-KOA

Kailua, HI · On-site

$16.25 - $21.50/hr

General information Job Title Customer Service Agent/WS-KOA Date Wednesday, July 15, 2026 Entity Unifi Aviation, LLC State Hawaii City Kailua-Kona Base Pay Rate: $ 22.00 Full/Part Time Part Time ...

Unifi

Customer Service Agent/WS-HNL

Honolulu, HI · On-site

$15.25 - $20.50/hr

General information Job Title Customer Service Agent/WS-HNL Date Sunday, July 19, 2026 Entity Unifi Aviation, LLC State Hawaii City Honolulu Base Pay Rate: $ 18.00 Full/Part Time Part Time Exempt or ...

Unifi

Customer Service Agent/WS-OGG

Kahului, HI · On-site

$15.50 - $20.75/hr

General information Job Title Customer Service Agent/WS-OGG Date Sunday, July 19, 2026 Entity Unifi Aviation, LLC State Hawaii City Kahului Base Pay Rate: $ 18.00 Full/Part Time Part Time Exempt or ...

Unifi

Airport Customer Service Agent- KOA/ AS FT

Kailua, HI · On-site

$16.25 - $21.50/hr

General information Job Title Airport Customer Service Agent- KOA/ AS FT Date Friday, July 24, 2026 Entity Unifi Aviation, LLC State Hawaii City Kailua-Kona Base Pay Rate: $ 18.00 Full/Part Time ...

Unifi

Airport Customer Service Agent (Delta) - KOA

Kailua, HI · On-site

$16.25 - $21.50/hr

General information Job Title Airport Customer Service Agent (Delta) - KOA Date Sunday, July 19, 2026 Entity Unifi Aviation, LLC State Hawaii City Kailua-Kona Base Pay Rate: $ 22.00 Full/Part Time ...

Starwood Hotels

Casual Front Desk Agent

Hanalei, HI · On-site

$30/hr

If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About You... Passionate about hotel operations and guest service with a minimum of 1 year of ...

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All JobsChat Agent JobsChat Agent Jobs in Hawaii

Chat Agent information

See Hawaii salary details

$5

$17

$25

How much do chat agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for chat agent in Hawaii is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.00 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Hawaii?

The most popular types of Chat Agent jobs in Hawaii are:

What are popular job titles related to Chat Agent jobs in Hawaii?

For Chat Agent jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Chat Agent jobs in Hawaii look for?

The top searched job categories for Chat Agent jobs in Hawaii are:

What cities in Hawaii are hiring for Chat Agent jobs?

Cities in Hawaii with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Hawaii as of August 2026, with employment types broken down into 76% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $37,054 per year, or $17.8 per hour.

Customer Service Representative - State Farm Agent Team Member

Ashley Gundaker - State Farm Agent

Mililani, HI • On-site

$20K - $26K/yr

Part-time

Medical, Retirement, PTO

Re-posted 20 days ago

Job description

Benefits:
  • Simple IRA
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Our agency opened in 2012 and is a close-knit team of five built on strong relationships and a customer-first approach. Before becoming a State Farm agent, I had a background in social services, which continues to shape how we care for and support our customers.
I hold a Bachelor of Arts from the University of Nevada, Las Vegas and a Master’s in Counseling Psychology from Chaminade University. I’m a proud wife and mother of three, with a dog and three tortoises, and I’m also a second-generation State Farm agent.
For our team, we offer health benefits, a Simple IRA, professional development, team-building events, and a strong focus on work-life balance.
Our office culture is warm, friendly, and relationship-driven. We believe insurance can be taught, but genuine care and connection matter most. We’re looking for someone who is reliable, coachable, and adaptable - someone who enjoys working with people and is eager to learn and grow in a supportive environment.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Ashley Gundaker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.