ZipRecruiter

Log In

1

Chat Support Jobs in Hawaii (NOW HIRING)

Full Life

Support Specialist

Hilo, HI · On-site

$200/hr

Support Specialist As a Support Specialist, you'll support a participant by providing a variety of ... Application submission * 30-Min Phone Screen - Let's chat! * 60-Min Interview - Share your skills ...

Full Life Hawaii

Support Specialist

Hilo, HI · On-site

$21.50/hr

Support Specialist As a Support Specialist, you'll support a participant by providing a variety of ... Application submission * 30-Min Phone Screen - Let's chat! * 60-Min Interview - Share your skills ...

Full Life Hawaii

Support Specialist

Hilo, HI · On-site

$21.50/hr

Support Specialist As a Support Specialist, you'll support a participant by providing a variety of ... Application submission30-Min Phone Screen - Let's chat!60-Min Interview - Share your skills and ...

next page

Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Hawaii

Chat Support information

See Hawaii salary details

$14

$27

$46

How much do chat support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for chat support in Hawaii is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.47 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Hawaii?

The most popular types of Chat Support jobs in Hawaii are:

What are popular job titles related to Chat Support jobs in Hawaii?

For Chat Support jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Hawaii look for?

The top searched job categories for Chat Support jobs in Hawaii are:

What cities in Hawaii are hiring for Chat Support jobs?

Cities in Hawaii with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $56,290 per year, or $27.1 per hour.

Support Specialist

Full Life

Hilo, HI • On-site

$200/hr

Part-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

Empower Others and Make a Real Difference Every Day

Full Life Hawaii has been helping individuals with Intellectual and Developmental Disabilities (IDD) thrive for over 20 years. We provide person-centered services that promote independence, inclusion, and personal growth, creating a supportive, welcoming community for participants, families, and staff alike.

Position: Support Specialist 

As a Support Specialist, you'll support a participant by providing a variety of services, helping them achieve personal goals, strengthen independence, and engage in community life. You'll work directly in their home and out in the community, providing meaningful support tailored to individual needs.

What You'll Do / Day-to-Day

Responsibilities vary based on each participant's goals and support needs and may include:

  • Assisting with daily living routines in the home, such as cooking, cleaning, and personal organization
  • Supporting participants in developing life skills that promote independence and personal growth
  • Providing support in the community, including social, recreational, and daily activities
  • Assisting participants with employment-related goals, including job coaching, prompting, and workplace support
  • Documenting progress, observations, and updates, and communicating with the Full Life team
Qualifications

We welcome compassionate candidates from all backgrounds - no experience is required. Training is provided. Required qualifications:

  • 18 years or older

  • Bilingual in Spanish and English (speaking and writing)

  • High School Diploma or GED (or ability to demonstrate key skills)

  • CPR & First Aid certification (or willingness to obtain)

  • Reliable transportation, a valid driver's license, and a clean driving record

  • Tuberculosis clearance (Full Life will assist with this)

Why Work with Full Life?

We empower our team to make a lasting impact while providing recognition, support, and opportunities to grow professionally.

Competitive Pay & Benefits:

  • Starting pay is $20.00/hour for part-time and $21.50/hour for full-time positions. Shifts that include employment support are compensated at $23.00/hour.

  • Training Pay: $18.00/hr

  • Health Benefits: Medical insurance or $200/month stipend

  • Paid Time Off: Available for full-time employees

  • Retirement: 3% 401(k) match after 90 days

  • Cell phone stipend + mileage reimbursement

  • Student Loan Repayment Assistance: $50/month

  • Career Growth: Mentorship, ongoing training, and internal promotion opportunities

  • Fun Activities: Join our Full Life Ohana and participate in regular team events!

Location

This position is located in Hilo, Hawaii.

Ready to Apply?

  1. Submit Your Application - Tell us a little about yourself

  2. Call Kona Office (808-322-9333) - Discuss the next steps and fast-track your process

Full Life Interview Process:

  1. Application submission

  2. 30-Min Phone Screen - Let's chat!

  3. 60-Min Interview - Share your skills and experience

  4. Contingent Offer Letter - Almost there!

  5. Onboarding & Meet-and-Greet - Get familiar with your team and participants

  6. Start Making an Impact - Your first day!

Equal Employment Opportunity (EEO)

Full Life is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law. All employment decisions are based on qualifications, merit, and business needs.

Americans with Disabilities Act (ADA)

Full Life is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations for individuals with disabilities during the application process, interviews, and throughout employment. If you need an accommodation due to a disability, please contact us at aj@fulllifehawaii.org, and we will work with you to ensure your needs are met.

Apply