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Junior Helpdesk Jobs (NOW HIRING)

Havas Health Inc.

STAGE - Junior Help Desk

Milano, TX · On-site

$17.75 - $24/hr

Providence, agenzia del gruppo Havas, ricerca per ampliamento dell'organico un/a Junior Helpdesk . La risorsa, collaborando a stretto contatto con i manager/team si occupera principalmente di dare ...

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How much do junior helpdesk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for junior helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Helpdesk, and why are they important?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are Junior Helpdesk roles?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are some common challenges faced by Junior Helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.
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What cities are hiring for Junior Helpdesk jobs? Cities with the most Junior Helpdesk job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
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Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 91% Full Time, 5% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

STAGE - Junior Help Desk

Havas Health Inc.

Milano, TX • On-site

$17.75 - $24/hr

Full-time

Posted 9 days ago

Job description

Agency :

Providence

Job Description :

To be associated to interns.

Providence, agenzia del gruppo Havas, ricerca per ampliamento dell'organico un/a Junior Helpdesk.

La risorsa, collaborando a stretto contatto con i manager/team si occupera principalmente di dare supporto nelle attivita di:

  • Configurazione device aziendali (iOS e Android);

  • Installazione di programmi per sistemi Windows e Mac;

  • Risoluzione di problemi relativi al Pacchetto Office.

Requisiti:

  • Laurea in materie scientifiche come Statistica, Matematica, Informatica, Ingegneria Informatica, Data Science o affini;

  • Ottima conoscenza Pacchetto Office;

  • Conoscenza degli ambienti Windows e Mac;

  • Conoscenza dei sistemi operativi Android e iOS;

  • Buona conoscenza della lingua inglese.

Completano il profilo ottime capacita relazionali, pazienza e capacita di lavorare in team.

Sede di lavoro: Milano

Orario di lavoro:Full-time

Si offre: Inserimento in stage: I nostri percorsi hanno durata di 12 mesi con un percorso 6 + 6:
6 mesi 500 + 140 buoni pasto
6 mesi 1000 + 140 buoni pasto
I 12 mesi sono percorsi pensati per dare formazione completa e raggiungimento autonomia alle risorse inserite, necessarie per poter valutare eventuale inserimento a contratto al termine dello stage.

Il presente annuncio si rivolge ai candidati di ambo i sessi (L. 903/77). I candidati potranno inviare il CV rilasciando specifica autorizzazione al trattamento dei dati personali come segue:

" Autorizzo il trattamento dei miei dati personali ai sensi dell'art. 13 d. lgs. 30 giugno 2003 n196 - "Codice in materia di protezione dei dati personali" e dell'art. 6* e 13 GDPR 679/16 - "Regolamento europeo sulla protezione dei dati personali""

Contract Type :

Intern

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

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