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It Helpdesk Associate Jobs (NOW HIRING)

Arthur Lawrence is looking for an IT Helpdesk Specialist one of our clients in Honolulu, HI. Please find the below and send us your updated resume if interested: Must-Have Skills: * Experience ...

We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees. In this role ...

... help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards Create and maintain IT documentation and knowledge base articles for ...

IT HELPDESK MANAGER

Columbia, SC · On-site

$61K - $78K/yr

Associate's degree in computer science, information technology or closely related field; Six (6) years of relevant prior experience in a technical or help desk support/service environment; Two (2) ...

The IT Help Desk Specialist I provides first-line technical support to Somatus employees, ensuring ... Associate degree or higher from an accredited college preferred. • Strong working knowledge of ...

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and ... High school diploma or GED required; associate's degree or technical training preferred. * 1-2 ...

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IT Helpdesk Technician

Phoenix, AZ · On-site

$26 - $28/hr

Onsite We are partnering with an organization in the Phoenix area looking for an IT Support Technician to provide hands-on technology support across its workforce. This person will help keep ...

New

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our ...

Mentoring junior Help Desk personnel * Developing Standard Operating Procedures (SOPs) * Creating ... Endpoint Administrator Associate (or equivalent) * Apple Certified IT Professional * AWS Certified ...

New

If you don't just "tolerate" people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on. Reasons NOT to ...

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IT Helpdesk Technician

Phoenix, AZ · On-site

$55K - $65K/yr

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

IT Helpdesk Technician

Whitsett, NC · On-site

$21 - $23.10/hr

Job Title - IT Helpdesk Technician Location - 6540 Franz Warner Pkwy, Whitsett, NC 27377 Contract - Open end contract (possibility to go perm) Pay Rate - $23 - $23.52 USD hourly on W2 2nd Shift, 03 ...

A company in NE Portland is hiring an IT Support Analyst for a great opportunity! Job Duties ... Qualifications: * 2-3+ years of Tier 1 helpdesk and desktop support experience * Experience with ...

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It Helpdesk Associate information

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$14

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$33

How much do it helpdesk associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it helpdesk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

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What cities are hiring for It Helpdesk Associate jobs?

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What are the most commonly searched types of It Helpdesk jobs?

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What states have the most It Helpdesk Associate jobs?

States with the most job openings for It Helpdesk Associate jobs include:

Infographic showing various It Helpdesk Associate job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

IT Helpdesk Specialist

Arthur Lawrence

Honolulu, HI • On-site

Other

Re-posted 12 days ago


Job description

Arthur Lawrence is looking for an IT Helpdesk Specialist one of our clients in Honolulu, HI. Please find the job description below and send us your updated resume if interested:

Must-Have Skills:

  • Experience providing Tier 1/Tier 2 technical support for retail IT systems, including POS hardware/software, back-office systems, printers, and network troubleshooting.
  • Strong knowledge of retail networking (TCP/IP, VPNs, wireless, switches, routers) with experience resolving hardware, software, payment processing, and connectivity issues.
  • Experience with IT service management, incident documentation, system maintenance, technology deployments.

Nice to Have Skills:

  • Experience supporting Gilbarco Passport POS, Verifone/EMV payment devices, and fuel dispenser communication systems.
  • Familiarity with ITIL practices, asset management, and convenience store or fuel retail environments.

About Us:

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services to Fortune 100 and Big 4 organizations. Our in-depth technical knowledge and broad experience in working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions. We are a UN Women Empowerment Principal Signatory and are certified by National Minority Supplier Development Council

Recent Associations & Acknowledgments:

  • Been recognized as a 2023 TOP WORKPLACE by the Houston Chronicle
  • IAOP Award; Ranked in the top 100 internationally
  • Ranked among the Inc 5000 twice - as one of the FASTEST GROWING COMPANIES OF AMERICA
  • Member of HMSDC, NMSDC and NY&NJMSDC

Our Seven Pillars:

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.