IT Helpdesk Specialist
Honolulu, HI · On-site
Arthur Lawrence is looking for an IT Helpdesk Specialist one of our clients in Honolulu, HI. Please find the below and send us your updated resume if interested: Must-Have Skills: * Experience ...
IT Helpdesk Specialist
Honolulu, HI · On-site
Arthur Lawrence is looking for an IT Helpdesk Specialist one of our clients in Honolulu, HI. Please find the below and send us your updated resume if interested: Must-Have Skills: * Experience ...
IT Helpdesk Specialist
Boston, MA · On-site
We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees. In this role ...
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IT Helpdesk Specialist
Boston, MA · On-site
We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees. In this role ...
IT Helpdesk Specialist
Boston, MA · On-site +1
... help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards Create and maintain IT documentation and knowledge base articles for ...
IT Helpdesk Specialist
Boston, MA · On-site +1
... help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards Create and maintain IT documentation and knowledge base articles for ...
IT Helpdesk Technician (Information Technology)
Taunton, MA · On-site
$70K - $78K/yr
As an IT Helpdesk Technician, you will be part of a dynamic team that provides first-level ... Associate's degree required; Bachelor's Degree preferred. * Looking for 1-2 years' experience, but ...
IT Helpdesk Technician (Information Technology)
Taunton, MA · On-site
$70K - $78K/yr
As an IT Helpdesk Technician, you will be part of a dynamic team that provides first-level ... Associate's degree required; Bachelor's Degree preferred. * Looking for 1-2 years' experience, but ...
Triage, prioritize, and resolve helpdesk tickets within established SLA targets using ServiceNow ... Associate's or Bachelor's degree in Information Technology or related field Work Environment:
Triage, prioritize, and resolve helpdesk tickets within established SLA targets using ServiceNow ... Associate's or Bachelor's degree in Information Technology or related field Work Environment:
IT Helpdesk Technician (Information Technology)
Taunton, MA · On-site
$70K - $78K/yr
As an IT Helpdesk Technician, you will be part of a dynamic team that provides first-level ... Associate's degree required; Bachelor's Degree preferred. * Looking for 1-2 years' experience, but ...
IT Helpdesk Technician (Information Technology)
Taunton, MA · On-site
$70K - $78K/yr
As an IT Helpdesk Technician, you will be part of a dynamic team that provides first-level ... Associate's degree required; Bachelor's Degree preferred. * Looking for 1-2 years' experience, but ...
IT Helpdesk Specialist II
Scottsdale, AZ · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems ... Mentor and coach IT Helpdesk Specialist I team members by providing technical guidance, improving ...
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IT Helpdesk Specialist II
Scottsdale, AZ · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems ... Mentor and coach IT Helpdesk Specialist I team members by providing technical guidance, improving ...
IT HELPDESK MANAGER
Columbia, SC · On-site
$61K - $78K/yr
Associate's degree in computer science, information technology or closely related field; Six (6) years of relevant prior experience in a technical or help desk support/service environment; Two (2) ...
IT HELPDESK MANAGER
Columbia, SC · On-site
$61K - $78K/yr
Associate's degree in computer science, information technology or closely related field; Six (6) years of relevant prior experience in a technical or help desk support/service environment; Two (2) ...
IT Helpdesk Technician
Lynbrook, NY · On-site
$55K - $65K/yr
The IT Helpdesk Technician will be flexible role responsible for some onsite service and support needs for our employees while also having long-term project coordination between our employees and ...
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IT Helpdesk Technician
Lynbrook, NY · On-site
$55K - $65K/yr
The IT Helpdesk Technician will be flexible role responsible for some onsite service and support needs for our employees while also having long-term project coordination between our employees and ...
The IT Help Desk Specialist I provides first-line technical support to Somatus employees, ensuring ... Associate degree or higher from an accredited college preferred. • Strong working knowledge of ...
The IT Help Desk Specialist I provides first-line technical support to Somatus employees, ensuring ... Associate degree or higher from an accredited college preferred. • Strong working knowledge of ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and ... High school diploma or GED required; associate's degree or technical training preferred. * 1-2 ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and ... High school diploma or GED required; associate's degree or technical training preferred. * 1-2 ...
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IT Helpdesk Technician
Phoenix, AZ · On-site
$26 - $28/hr
Onsite We are partnering with an organization in the Phoenix area looking for an IT Support Technician to provide hands-on technology support across its workforce. This person will help keep ...
New
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IT Helpdesk Technician
Phoenix, AZ · On-site
$26 - $28/hr
Onsite We are partnering with an organization in the Phoenix area looking for an IT Support Technician to provide hands-on technology support across its workforce. This person will help keep ...
New
IT Helpdesk Engineer
Santa Clara, CA · On-site
About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our ...
IT Helpdesk Engineer
Santa Clara, CA · On-site
About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our ...
IT Help Desk
Memphis, TN · On-site
The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The IT Helpdesk will assist in all aspects of the technology infrastructure including network, storage ...
IT Help Desk
Memphis, TN · On-site
The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The IT Helpdesk will assist in all aspects of the technology infrastructure including network, storage ...
IT HELPDESK SPECIALIST
Washington, DC · On-site
Mentoring junior Help Desk personnel * Developing Standard Operating Procedures (SOPs) * Creating ... Endpoint Administrator Associate (or equivalent) * Apple Certified IT Professional * AWS Certified ...
New
IT HELPDESK SPECIALIST
Washington, DC · On-site
Mentoring junior Help Desk personnel * Developing Standard Operating Procedures (SOPs) * Creating ... Endpoint Administrator Associate (or equivalent) * Apple Certified IT Professional * AWS Certified ...
New
If you don't just "tolerate" people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on. Reasons NOT to ...
If you don't just "tolerate" people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on. Reasons NOT to ...
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IT Helpdesk Technician
Phoenix, AZ · On-site
$55K - $65K/yr
The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...
Quick apply
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IT Helpdesk Technician
Phoenix, AZ · On-site
$55K - $65K/yr
The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...
IT Helpdesk Technician
Whitsett, NC · On-site
$21 - $23.10/hr
Job Title - IT Helpdesk Technician Location - 6540 Franz Warner Pkwy, Whitsett, NC 27377 Contract - Open end contract (possibility to go perm) Pay Rate - $23 - $23.52 USD hourly on W2 2nd Shift, 03 ...
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IT Helpdesk Technician
Whitsett, NC · On-site
$21 - $23.10/hr
Job Title - IT Helpdesk Technician Location - 6540 Franz Warner Pkwy, Whitsett, NC 27377 Contract - Open end contract (possibility to go perm) Pay Rate - $23 - $23.52 USD hourly on W2 2nd Shift, 03 ...
IT Helpdesk Manager
Phoenix, AZ · On-site
$48 - $58/hr
Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...
IT Helpdesk Manager
Phoenix, AZ · On-site
$48 - $58/hr
Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...
IT Helpdesk Support
$22 - $25/hr
A company in NE Portland is hiring an IT Support Analyst for a great opportunity! Job Duties ... Qualifications: * 2-3+ years of Tier 1 helpdesk and desktop support experience * Experience with ...
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IT Helpdesk Support
$22 - $25/hr
A company in NE Portland is hiring an IT Support Analyst for a great opportunity! Job Duties ... Qualifications: * 2-3+ years of Tier 1 helpdesk and desktop support experience * Experience with ...
It Helpdesk Associate information
See salary details
$14.42 - $16.13
12% of jobs
$17.62 is the 25th percentile. Wages below this are outliers.
$16.13 - $17.83
15% of jobs
The median wage is $19.50 / hr.
$17.83 - $19.54
24% of jobs
$19.54 - $21.24
13% of jobs
$21.24 - $22.95
9% of jobs
$23.26 is the 75th percentile. Wages above this are outliers.
$22.95 - $24.65
16% of jobs
$24.65 - $26.35
5% of jobs
$26.35 - $28.06
2% of jobs
$28.06 - $29.76
3% of jobs
$29.76 - $31.47
0% of jobs
$31.47 - $33.17
1% of jobs
$14
$21
$33
How much do it helpdesk associate jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for it helpdesk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.
What is an IT Helpdesk Associate?
IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.
What skills and qualifications are needed to be an IT Helpdesk Associate?
To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?
IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.
What is the difference between It Helpdesk Associate vs IT Support Technician?
| Aspect | It Helpdesk Associate | IT Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Helpdesk, call center, on-site support | On-site, remote, or field support |
| Responsibilities | Responding to user issues, troubleshooting basic hardware/software | Diagnosing and resolving hardware/software problems, more technical tasks |
| Industry Usage | Common in corporate and SMBs | Common in corporate, enterprise, and technical support roles |
The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.
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Job description
Arthur Lawrence is looking for an IT Helpdesk Specialist one of our clients in Honolulu, HI. Please find the job description below and send us your updated resume if interested:
Must-Have Skills:
- Experience providing Tier 1/Tier 2 technical support for retail IT systems, including POS hardware/software, back-office systems, printers, and network troubleshooting.
- Strong knowledge of retail networking (TCP/IP, VPNs, wireless, switches, routers) with experience resolving hardware, software, payment processing, and connectivity issues.
- Experience with IT service management, incident documentation, system maintenance, technology deployments.
Nice to Have Skills:
- Experience supporting Gilbarco Passport POS, Verifone/EMV payment devices, and fuel dispenser communication systems.
- Familiarity with ITIL practices, asset management, and convenience store or fuel retail environments.
About Us:
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services to Fortune 100 and Big 4 organizations. Our in-depth technical knowledge and broad experience in working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions. We are a UN Women Empowerment Principal Signatory and are certified by National Minority Supplier Development Council
Recent Associations & Acknowledgments:
- Been recognized as a 2023 TOP WORKPLACE by the Houston Chronicle
- IAOP Award; Ranked in the top 100 internationally
- Ranked among the Inc 5000 twice - as one of the FASTEST GROWING COMPANIES OF AMERICA
- Member of HMSDC, NMSDC and NY&NJMSDC
Our Seven Pillars:
We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.