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It Helpdesk Associate Jobs (NOW HIRING)

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Woongjin, Inc

IT Helpdesk

San Jose, CA · On-site

A+, Linux+, or Cisco Certified Network Associate accreditation advantageous. * Forman deployment ... Additional Information All your information will be kept confidential according to EEO guidelines.

Willmeng Construction

IT Helpdesk

Phoenix, AZ · On-site

Support the technology needs of a distributed workforce in person and over the phone. * Troubleshot ... Associate or bachelor's degree in IT preferred. * A+ and Network+ certification preferred.

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Woongjin, Inc

IT Helpdesk

San Jose, CA · On-site

A+, Linux+, or Cisco Certified Network Associate accreditation advantageous. * Forman deployment ... Additional Information All your information will be kept confidential according to EEO guidelines.

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Survice

IT Helpdesk Specialist

Belcamp, MD · On-site

$20 - $25/hr

Position IT Helpdesk Specialist *Please Note This is a Part-Time Position* * Location: Belcamp, MD * Security Clearance: No Clearance Required- U.S. citizenship required * Salary: $20/HR - $25/HR ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services ... Endpoint Administrator Associate (or equivalent) * Apple Certified IT Professional * AWS Certified ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The primary responsibility of the IT Helpdesk Technician is to work collaboratively with Business ... Bachelor's or associate degree in business, technology, marketing, accounting, or related ...

Total Secure Technology

Be Seen First

IT Helpdesk Technician

Cheyenne, WY · On-site

$20 - $27/hr

IT Support Technician - Remote / Cheyenne Area Student Technician, Helpdesk Level 1 & Other Experience Levels Considered About the Role Total Secure Technology is looking for an IT Support Technician ...

Providencia

IT Helpdesk Technician

El Paso, TX · On-site

TITLE: IT Helpdesk Technician LOCATION: El Paso TRAVEL: Minimal/As needed About Us The Providencia Group is led by a purpose:to address global challenges and make an impact that matters through ...

Zones LLC.

IT Helpdesk Technician

Boston, MA · On-site

$28 - $30/wk

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This ... Associate's degree in computer related field AND/OR 3 years in a customer support or call center ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for an IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

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It Helpdesk Associate information

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$14

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How much do it helpdesk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it helpdesk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

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It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

IT Helpdesk Technician

Nystrom & Associates Ltd

New Brighton, MN • Hybrid

$25 - $26.44/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Nystrom & Associates rating

7.4

Company rating: 7.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Job Title: IT Helpdesk Technician

Location: 1900 Silver Lake Road, Suite 210 New Brighton, MN 55112

Working Model: This role is fully onsite for the first 90 days, transitioning to a hybrid schedule of three days in the office and two days working from home.

Employee Type: 1.0 FTE - Full Time

AtSagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest-with 2,000+ team members across 80+ locations in five states-we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience,Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values-Humility, Optimism, People-Centered, and Ethical Practice-we provide manageable caseloads, flexible schedules, and compensation options that work for you-from salary to production-based models.

As an IT Helpdesk Technician at Sagent Behavioral Health, you will Serves as the first point of contact for Sagent end users, partners, and customers seeking technical support on day-to-day issues and requests. Helps determine the best solution based on the issue and details provided by our customers. You will interface with the rest of the IT team to provide a high level of customer service to the organization.

Full Time Benefits:

  • Healthcare, Dental, Vision
  • 401k, Long Term Disability, Short Term Disability and Life Insurance
  • PTO and Paid Holidays

Responsibilities:

  • Identifies, researches, and resolves technical problems.
  • Documents, tracks, and monitors problems in the Helpdesk ticketing system to ensure a timely resolution.
  • Answer user inquiries regarding computer software or hardware operation issues to resolve problems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Complete basic system administrator duties (add/remove users, set up e-mail, etc.)
  • Fix PC, scanner, or printer issues.
  • Part of On-Call rotation and provides support for after-hours emergencies and issues.
  • All other assigned duties

Requirements:

  • 1 year certification from college or technical school or equivalent work experience.
  • Minimum 2 years of work-related experience.
  • Experience with Microsoft Azure and Intune.
  • Able to travel to new clinics and existing locations as needed.
  • Able to work weekends or evenings for special projects.
  • Experience and knowledge of Microsoft Office Suites.
  • Experience with Anti-virus / End Point Protection, VPN clients, Citrix Clients, video conferencing software, remote support tools, and workstation imaging applications.

Compensation: This is an non-exempt position. Hourly rate for this position will range from $25.00-$26.44

*Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.

* Employees in these positions are W2.

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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