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It Helpdesk Associate Jobs in Detroit, MI (NOW HIRING)

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

If you don't just "tolerate" people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on. Reasons NOT to ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

If you don't just "tolerate" people but genuinely love them -- if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan -- then read on. Reasons NOT ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Associate degree or higher * Help Desk Support (2+ years) NOT looking for Cyber security * ... As an IT HELP DESK you will be responsible for providing technical support and troubleshooting ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Associate degree or higher * Help Desk Support (2+ years) * Microsoft Windows (2+ years) * Active ... As an IT HELP DESK you will be responsible for providing technical support and troubleshooting ...

Piston Automotive

IT Analyst

Auburn Hills, MI · On-site

Associate's or Bachelor's Degree in Information Technology or related field preferred, High School Diploma or GED required. * 3+ years of experience in IT support or infrastructure-related role.

Piston Automotive

IT Analyst

Auburn Hills, MI

Associate's or Bachelor's Degree in Information Technology or related field preferred, High School Diploma or GED required. * 3+ years of experience in IT support or infrastructure-related role.

Piston Automotive

IT Analyst

Auburn Hills, MI · On-site

Associate's or Bachelor's Degree in Information Technology or related field preferred, High School Diploma or GED required. * 3+ years of experience in IT support or infrastructure-related role.

A123 Systems LLC

IT Manager

Novi, MI · On-site

$89K - $109K/yr

Build a multi‑site helpdesk with SLAs (P0/P1/P2), knowledge base, and self‑service; manage ... Site Delivery: Lead IT for new offices/labs/plants (low‑voltage design, server room, network ...

A123 Systems Corp.

IT Manager

Novi, MI · On-site

$89K - $109K/yr

Position Overview The IT Manager will lead enterprise information technology across R&D, ... Build a multi-site helpdesk with SLAs (P0/P1/P2), knowledge base, and self-service; manage vendor ...

LM MANUFACTURING LLC

IT Engineer

Detroit, MI · On-site

Administers help with the desk system. Displays a positive attitude towards safety, works safely ... Requirements Bachelor's degree in information systems technology, Computer Science or related field ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Detroit, MI

It Helpdesk Associate information

See Detroit, MI salary details

$14

$21

$32

How much do it helpdesk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it helpdesk associate in Detroit, MI is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.80 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Detroit, MI?

The most popular types of It Helpdesk jobs in Detroit, MI are:

What are popular job titles related to It Helpdesk Associate jobs in Detroit, MI?

For It Helpdesk Associate jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Detroit, MI look for?

The top searched job categories for It Helpdesk Associate jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for It Helpdesk Associate jobs?

Cities near Detroit, MI with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,200 per year, or $21.2 per hour.

IT Helpdesk

SBT Global, Inc.

Plymouth, MI • On-site

$60/hr

Contractor

Posted 15 days ago

Job description

Company Description
Working Location: Plymouth, MI
Salary rate: $60 - 65k DOE
Job Description
  • Provide Tier 2 technical support for desktop and laptop computers, monitors, printers, scanners, mobile devices, and other peripherals.
  • Troubleshoot and resolve hardware, software, network, and Windows-related issues.
  • Support Windows 10/11 operating systems and Microsoft Office applications.
  • Manage user accounts, password resets, access permissions, and other requests through Active Directory.
  • Support user onboarding and offboarding, including account setup, access management, and equipment preparation.
  • Install, configure, update, and maintain desktop hardware and software.
  • Assist with software deployment, patches, system updates, and upgrades.
  • Utilize remote support tools such as SCCM and BeyondTrust to diagnose and resolve user issues.
  • Manage and document incidents, requests, troubleshooting steps, and resolutions through an IT ticketing system.
  • Escalate complex technical issues to senior infrastructure or network teams when necessary.
  • Provide on-site support and respond to urgent or business-critical IT issues.
  • Identify recurring technical issues and recommend process improvements or long-term solutions.
  • Maintain accurate IT asset and inventory records.
  • Follow established IT security policies, procedures, and operational standards.
  • Collaborate with network, infrastructure, security, and other IT teams to ensure timely issue resolution.

Qualifications
  • 5+ years of hands-on IT support or Helpdesk experience.
  • Strong experience supporting Windows 10/11 environment

Preferred Qualifications:
  • Experience with PowerShell or basic scripting.
  • Experience with software deployment, patch management, and system upgrades.
  • Experience with IT asset management and inventory systems.
  • Experience supporting network connectivity and basic networking issues.
  • Experience in a manufacturing, government, or large enterprise IT environment.
  • Knowledge of ITIL practices.
  • CompTIA A+, Network+, Microsoft, or other relevant certifications.
  • Korean/English bilingual communication skills.
  • Hands-on experience with Microsoft Active Directory and user account management.
  • Experience supporting Microsoft Office and standard enterprise applications.
  • Experience troubleshooting desktop, laptop, printer, monitor, network, and peripheral issues.
  • Experience with IT ticketing/service management systems.
  • Experience supporting 500+ end users in an enterprise or corporate environment.
  • Hands-on experience with remote support tools such as SCCM, BeyondTrust, Remote Desktop, or similar platforms.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Strong customer service mindset and ability to communicate effectively with non-technical users.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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