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It Helpdesk Associate Jobs in Detroit, MI (NOW HIRING)

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

... help with the desk system. § Displays a positive attitude towards safety, works safely and follows ... Requirements • Bachelor's degree in information systems technology, Computer Science or related ...

Under the direction of the IT Manager, administers, supports, maintains and/or develops IT/OT ... help with the desk system. § Displays a positive attitude towards safety, works safely and follows ...

... associates. * Supports the development and implementation of process improvements to enhance ... Bachelor's degree in Information Technology, Engineering, Business, Project Management, or related ...

... associates. * Supports the development and implementation of process improvements to enhance ... Bachelor's degree in Information Technology, Engineering, Business, Project Management, or related ...

IT Manager

West Bloomfield, MI · On-site

$87K - $107K/yr

The IT Manager is responsible for overseeing technology systems that support retail stores and ... help desk support processes and ensure timely issue resolution across all locations • Oversee ...

IT Manager

Detroit, MI

$94K - $115K/yr

Works with business leaders to understand business requirements and help them understand how technology tradeoffs influence strategy. * Keeps IT's technology and delivery managers aware of key ...

IT Administrator

Troy, MI · On-site

$25 - $35/hr

Top Skills' Details 1. Experience owning and operating administrative work for an IT team 2. ... Some of the tasks this person may help with are are IT billing and procurement, documentation ...

IT Administrator

Troy, MI · On-site

$25 - $35/hr

Top Skills' Details 1. Experience owning and operating administrative work for an IT team 2. ... Some of the tasks this person may help with are are IT billing and procurement, documentation ...

Top Skills' Details 1. Experience owning and operating administrative work for an IT team 2. ... Some of the tasks this person may help with are are IT billing and procurement, documentation ...

IT SPECIALIST Company Overview Voltava is a premier, global manufacturing and assembly partner ... Help desk experience a plus. Hand Held bar code scanning and printing experience a plus. TRAVEL:

IT Specialist

Hazel Park, MI · On-site

$65 - $90/hr

JOB SUMMARY: IT Specialist is responsible for maintain and improve the technical systems of the ... Help desk experience a plus. Hand Held bar code scanning and printing experience a plus. TRAVEL:

JOB SUMMARY: IT Specialist is responsible for maintain and improve the technical systems of the ... Help desk experience a plus. Hand Held bar code scanning and printing experience a plus. TRAVEL:

SummaryThe Information Technology Administrator's role is to ensure proper computer operations so ... Problem resolution may involve the use of approved diagnostics and help tools, as well as require ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

Showing results 21-40

It Helpdesk Associate information

See Detroit, MI salary details

$14

$21

$32

How much do it helpdesk associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it helpdesk associate in Detroit, MI is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.80 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Detroit, MI?

The most popular types of It Helpdesk jobs in Detroit, MI are:

What are popular job titles related to It Helpdesk Associate jobs in Detroit, MI?

For It Helpdesk Associate jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Detroit, MI look for?

The top searched job categories for It Helpdesk Associate jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for It Helpdesk Associate jobs?

Cities near Detroit, MI with the most It Helpdesk Associate job openings:

Infographic showing various It Helpdesk Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,200 per year, or $21.2 per hour.

IT Support Technician

IMAGE TECH GROUP LLC

Wixom, MI • On-site

$50K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago


Job description

This role supports Image Tech clients through Level 1–2 helpdesk and field service work. Some support is remote, onsite visits are essential when hands-on troubleshooting is required.

Responsibilities

  • Provide Level 1–2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues

  • Support Microsoft 365, Windows OS, and basic Active Directory tasks

  • Troubleshoot networking and connectivity issues

  • Perform onsite service calls when necessary

  • Accurately document all work in the ticketing system

  • Deliver a consistent, professional client experience

Requirements

  • 2–5+ years of IT support experience

  • Prior onsite/field IT experience

  • Strong customer service and communication skills

  • Ability to manage tickets independently

  • Valid driver’s license

Company Description

Image Tech is a trusted managed IT and business technology provider. As our client base continues to grow, we are expanding our technical team with dependable, service-minded IT professionals. Strong culture built on trust, integrity, accountability and relationships.