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It Helpdesk Associate Jobs in Flowood, MS (NOW HIRING)

MDB Health Services

IT Systems Specialist

Flowood, MS · On-site

... help facilities provide the best possible healthcare to their residents while remaining people ... Description : The role of the IT Systems Specialist will be responsible for providing training ...

Revel Staffing

IT Support Supervisor

Jackson, MS · Remote

$85K - $115K/hr

The IT Support Supervisor will help ensure employees are prepared to use business and clinical applications effectively while maintaining system stability, data accuracy, security, and regulatory ...

Marmon Holdings, Inc.

IT Support Specialist

Pearl, MS · On-site

We are looking for an IT Support Specialist to join our manufacturing team, reporting to the Helpdesk Team Leader. The ideal candidate is hands-on, comfortable working on the shop floor, and focused ...

Marmon

IT Support Specialist

Pearl, MS

We are looking for an IT Support Specialist to join our manufacturing team, reporting to the Helpdesk Team Leader. The ideal candidate is hands-on, comfortable working on the shop floor, and focused ...

TechSource Solutions Inc

Be Seen First

Managed IT Services Technician

Madison, MS · On-site

$40K - $90K/yr

In this role, you will provide technical support and IT solutions to our clients, handling a mix of help desk, remote, and on-site support across a variety of technologies. This is a great ...

Lorven Technologies

Senior IT Consultant

Jackson, MS · On-site

... d) Help coordinate IT, Legal, compliance and risk teams effectively Required Skills/Experience: Technical and Domain expertise - Deep knowledge in IT, Finance, HR management - Ability to Analyze ...

Lorven technologies

Senior IT Consultant

Jackson, MS · On-site

... d) Help coordinate IT, Legal, compliance and risk teams effectively Required Skills/Experience: Technical and Domain expertise - Deep knowledge in IT, Finance, HR management - Ability to Analyze ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Flowood, MS

It Helpdesk Associate information

See Flowood, MS salary details

$12

$18

$27

How much do it helpdesk associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for it helpdesk associate in Flowood, MS is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.19 per hour, depending on experience, location, and employer.

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What job categories do people searching It Helpdesk Associate jobs in Flowood, MS look for? The top searched job categories for It Helpdesk Associate jobs in Flowood, MS are:
What cities near Flowood, MS are hiring for It Helpdesk Associate jobs? Cities near Flowood, MS with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Flowood, MS as of July 2026, with employment types broken down into 73% Full Time, 14% Part Time, and 13% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $37,515 per year, or $18 per hour.
Help Desk & Support Applications - Manager _ Division of Information Systems

Help Desk & Support Applications - Manager _ Division of Information Systems

University of Mississippi Medical Center

Jackson, MS • On-site

Full-time

Posted 19 days ago

University Of Mississippi Medical Center rating

7.4

Company rating: 7.4 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

347th of 1,051 rated hospitals

Job description

Hello,
Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:
  • Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.
  • You must meet all of the job requirements at the time of submitting the application.
  • You can only apply one time to a job requisition.
  • Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
  • Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.

After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.
Thank you,
Human Resources
Important Applications Instructions:
Please complete this application in entirety by providing all of your work experience, education and certifications/
license. You will be unable to edit/add/change your application once it is submitted.
Job Requisition ID:
R00050557
Job Category:
Professional and Technical
Organization:
SER-DIS-Service Delivery
Location/s:
Main Campus Jackson
Job Title:
Help Desk & Support Applications - Manager _ Division of Information Systems
Job Summary:
Manager-Help Desk & Support Applications manages the daily operations of the IT Help Desk to ensure user issues and service requests are identified, prioritized, researched, resolved, and followed up on in a timely and effective manner. Oversees help desk systems, processes, staff, and service delivery to support organizational technology needs and enhance the end-user experience.
Education & Experience
Education and Experience Required:
Degree (Associate's or Bachelor's) and four (4) years of experience managing or supervising an IT Help Desk, Service Desk, or Technical Support team.
Certifications, Licenses or Registration Required:
N/A
Knowledge, Skills & Abilities
Knowledge, Skills, and Abilities:
Knowledge of computer hardware and help desk software. Knowledge of current technological trends in the information technology service management area. Analytical, organizational, and problem resolution skills. Skill in the use of personal computers and related software applications. Verbal and written communication skills. Interpersonal skills to interact with a wide range of constituencies. Ability to identify. Ability to plan, priorities, and schedule help desk activates. Ability to organize and manage resources. Ability to build and sustain professional coalitions and relationships. Ability to supervise, evaluates and develop help desk staff.
Responsibilities:
  • Collaborates with information technology management in the configuration of ticketing software to align with information system workflow and reporting needs and to enhance the end user experience.
  • Collaborates with information technology management and other stakeholders in the integration of databases and information technology equipment monitoring software to create and maintain an all-in-one solution of service management.
  • Manages and directs the use of help desk services software. Ensures products and services meet the needs of internal customers. Communicates ongoing ITSM plans and priorities to other technology services groups/units and management.
  • Plans, prioritizes, and schedules help desk activates to ensure continuity of service.
  • Leads, directs, evaluates and develops help desk staff to endure users receive compete tent and timely service. Recommends personnel actions such as hiring, terminating, and promotions.
  • Provides application support for help desk software. Directs the transition planning for new applications required for information technology service management.
  • Keeps current on and evaluates new or emerging technologies in the information technology service management arena. Recommends new technologies for deployment. Assembles annual capital and operating budget requests.
  • The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands:
Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional driving, occasional kneeling, occasional reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)
Time Type:
Full time
FLSA Designation/Job Exempt:
Yes
Pay Class:
Salary
FTE %:
100
Work Shift:
Day
Benefits Eligibility:
Grant Funded:
No
Job Posting Date:
07/9/2026
Job Closing Date (open until filled if no date specified):

What University Of Mississippi Medical Center employees say

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About University of Mississippi Medical Center

Sourced by ZipRecruiter

The University of Mississippi Medical Center (UMMC) is the state's sole academic medical center, focused on enhancing the lives of Mississippi residents through education, research, and healthcare. UMMC houses seven health science schools with over 3,000 enrolled students, and its researchers are renowned for their contributions to areas like heart disease, diabetes, hypertension, and cancer treatment. Their efforts not only improve health outcomes but also drive economic growth and job opportunities in the state.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Jackson, MS, US

Year founded

1955

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