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Fulltime Help Desk Tier Two Jobs in Flowood, MS (NOW HIRING)

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking ... Associate's Degree in Information Technology preferred. - 1-2 years of experience in a helpdesk or ...

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We ... Associate's Degree in Information Technology preferred. - 1-2 years of experience in a helpdesk or ...

Help Desk Support

Clinton, MS

$17.25 - $23.50/hr

Provide advanced technical troubleshooting and analysis methods to assist Tier I personnel solve ... Qualifications Bachelor's degree from a four-year college or university preferred. 2+ years ...

This is not a traditional Tier 2 support role. As a TAM, you'll spend up to four days per week ... You'll help ensure our clients' IT ecosystems are secure, scalable, and proactive-moving them away ...

This is not a traditional Tier 2 support role. As a TAM, you'll spend up to four days per week ... You'll help ensure our clients' IT ecosystems are secure, scalable, and proactive--moving them away ...

Be Seen First

Required Qualifications * 2+ years of experience in IT support, help desk, or a related technical role; MSP experience preferred. * Working knowledge of Windows desktop/server operating systems ...

... II Engineers when appropriate * Assist with onboarding and offboarding tasks * Participate in on-call rotation as assigned Requirements: Required Skills & Qualifications * 1-3 years of help desk or ...

This is not an IT or help desk role . This is a field-based, hands-on hardware technician position ... Position Type/Expected Hours of Work * Full Time, Monday thru Friday 8am to 5pm, or 7am to 4pm.

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Fulltime Help Desk Tier Two information

See Flowood, MS salary details

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$19

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How much do fulltime help desk tier two jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for fulltime help desk tier two in Flowood, MS is $19.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.83 per hour, depending on experience, location, and employer.

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Infographic showing various Fulltime Help Desk Tier Two job openings in Flowood, MS as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 27% Part Time, 5% Temporary, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $40,461 per year, or $19.5 per hour.

Help Desk Analyst

Sprint Mart

Ridgeland, MS • On-site

$17.75 - $24.25/hr

Full-time

Re-posted yesterday


Sprint Mart rating

5.0

Company rating: 5.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz


Job description

Job Description

Help Desk Analyst

Job Type: Full-Time

Locations: Ridgeland, MS

Tupelo, MS

Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal candidate will have strong customer service skills, a solid understanding of computer hardware and software, and experience with PDI Enterprise.

Key Responsibilities

Maintain Customer Focus

- Provide prompt and courteous technical support to end-users via phone, email, and in-person.

- Maintain a positive and professional attitude at all times.

Troubleshoot and Resolve Common Computer Issues Involving

- E-mail

- Printing

- M365 Applications

- Point of Sale

- PDI Enterprise Applications

- Android Tablets

- Network Connectivity

- Workstation Software Installation/Updates

Documentation

- Document all support incidents and resolutions in the company's ticketing system.

Collaboration

- Work closely with management and IT teams to understand corporate objectives and provide solutions.

- Participate in planning and implementation of new technologies and upgrades

Other Duties as Assigned

Qualifications

- High School Diploma or equivalent required; Associate's Degree in Information Technology preferred.

- 1-2 years of experience in a helpdesk or technical support role.

- Strong knowledge of Windows operating systems.

- Experience with M365 Applications

- Experience with PDI Enterprise back office systems (POS, fuel systems, back office) is highly preferred.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Strong customer service and problem-solving skills.

- Ability to learn new technologies quickly.

Physical Requirements

Able to climb, bend or squat on occasion. Must be able to regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.


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