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It Help Desk Associate Jobs in Raleigh, NC (NOW HIRING)

PHARPOINT RESEARCH INC

IT Intern

Durham, NC · On-site

$13.50 - $18/hr

Coordinates technical aspects of Information Systems processes and projects under direction of IT Management. Responsibilities include: supporting help desk triage, control and inventory of IT assets ...

PharPoint Research, Inc

IT Intern

Durham, NC · On-site

$13.50 - $18/hr

Coordinates technical aspects of Information Systems processes and projects under direction of IT Management. Responsibilities include: supporting help desk triage, control and inventory of IT assets ...

Pharpoint Research

IT Intern

Durham, NC · On-site

$13.50 - $18/hr

Coordinates technical aspects of Information Systems processes and projects under direction of IT Management. Responsibilities include: supporting help desk triage, control and inventory of IT assets ...

Variety Wholesalers Inc

HELP DESK ANALYST

Henderson, NC

$19 - $26/hr

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...

NV5

IT Analyst

Cary, NC

... an IT support or help desk environment Work environment and physical demands of this position The characteristics described below are representative of those encountered while performing the ...

NV5

IT Analyst

Cary, NC · On-site

Qualifications College or technical school education in an IT-related field, or equivalent hands-on experience 2-4 years of experience in an IT support or help desk environment Work environment and ...

NV5

IT Analyst

Cary, NC · On-site

Qualifications • College or technical school education in an IT-related field, or equivalent hands-on experience • 2-4 years of experience in an IT support or help desk environment Work ...

Ask IT consulting

Technical Specialist

Raleigh, NC · On-site

Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible ... Provide 2nd tier support for the Help Desk and occasionally staff the Help desk (route or resolve ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

Art of Problem Solving

Front Desk Associate

Morrisville, NC · On-site

$13 - $16.75/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... Docs, Sheets, Calendar, etc.) * Motivated to learn new technologies * Maintain customer ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Raleigh, NC

It Help Desk Associate information

See Raleigh, NC salary details

$11

$22

$31

How much do it help desk associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for it help desk associate in Raleigh, NC is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Raleigh, NC? The most popular types of It Help Desk jobs in Raleigh, NC are:
What are popular job titles related to It Help Desk Associate jobs in Raleigh, NC? For It Help Desk Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Raleigh, NC look for? The top searched job categories for It Help Desk Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Help Desk Associate jobs? Cities near Raleigh, NC with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,710 per year, or $22.5 per hour.

IT Intern

PHARPOINT RESEARCH INC

Durham, NC • On-site

$13.50 - $18/hr

Other

Posted 15 days ago

Job description

Description

BASIC SUMMARY:

Coordinates technical aspects of Information Systems processes and projects under direction of IT Management. Responsibilities include: supporting help desk triage, control and inventory of IT assets throughout the enterprise, support of PharPoint's server/network/telecom operations and support of IT infrastructure, and performing maintenance and research of IT initiatives.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Support Information Systems projects and initiatives.
  • Support Information Systems project team members.
  • Support operational technical requirements.
  • Triage of helpdesk ticketing system to appropriate IT staff.
  • Inventory control of PharPoint IT assets.
  • Desktop/Laptop support, installation, and modification.
  • Documentation review/creation of IT processes, software/hardware configuration guides, and user manuals.
  • Monitor all internal information systems and assist in required maintenance.
  • Comply with PharPoint's data integrity & business ethics requirements.
  • Ensures that system hardware, operating systems, software systems, and related procedures adhere to PharPoint quality standards and SOP's.
  • Ensure that departmental equipment is maintained in good working condition and that departmental area(s) are maintained in a clean and orderly condition. 
  • Adhere to all aspects of PharPoint's quality system.
  • Perform other related duties incidental to the work described herein.


Requirements

QUALIFICATIONS:

  • Education: High School diploma. Progress in obtaining Bachelor's degree (B.A./B.S.) or equivalent strongly encouraged.
  • Experience: Experience in a professional environment desired. 
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Certification/Licensure: None.
  • Other: Ability to read, write, speak and understand English required.


PHYSICAL DEMANDS:

  • While performing the duties of this job, the employee is regularly required to talk, hear, and type/work at a computer.  
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The employee must be able to lift 50lbs or more.


WORK ENVIRONMENT:

  • General office working conditions, the noise level in the work environment is usually quiet. Occasional work will be required in areas where computer equipment provides a higher level of noise.


COMMENTS:

  • This position requires occasional domestic/international travel.
  • This position requires a valid driver's license and the ability to operate a motor vehicle.



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