... an IT support or help desk environment Work environment and physical demands of this position The characteristics described below are representative of those encountered while performing the ...
... an IT support or help desk environment Work environment and physical demands of this position The characteristics described below are representative of those encountered while performing the ...
Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible ... Provide 2nd tier support for the Help Desk and occasionally staff the Help desk (route or resolve ...
Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible ... Provide 2nd tier support for the Help Desk and occasionally staff the Help desk (route or resolve ...
Role: IT Operations Professional 4 Location: Cary , NC 27511 Job Mode: Onsite Contract Duration: 12 ... Performs 2nd-level user help desk activities , including individual coaching and trainings. Impacts
Role: IT Operations Professional 4 Location: Cary , NC 27511 Job Mode: Onsite Contract Duration: 12 ... Performs 2nd-level user help desk activities , including individual coaching and trainings. Impacts
HELP DESK ANALYST
$19 - $26/hr
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...
Quick apply
HELP DESK ANALYST
$19 - $26/hr
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...
Apart from this, we also provide IT Staffing services that can help your organization to a great ... We are looking to fill a position for help desk manager in Durham NC Additional Information Local ...
Apart from this, we also provide IT Staffing services that can help your organization to a great ... We are looking to fill a position for help desk manager in Durham NC Additional Information Local ...
Help Desk Technician
$19.25 - $26/hr
Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...
Help Desk Technician
$19.25 - $26/hr
Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...
Front Sales Desk Associate
$10 - $11/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Sales Desk Associate
$10 - $11/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Help Desk Technician
Durham, NC · On-site
$17 - $22/hr
Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...
Help Desk Technician
Durham, NC · On-site
$17 - $22/hr
Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...
Help Desk Technician
Durham, NC · On-site
$19.25 - $26/hr
Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...
Help Desk Technician
Durham, NC · On-site
$19.25 - $26/hr
Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...
Front Sales Desk Associate
Chapel Hill, NC · On-site
$10 - $11/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Sales Desk Associate
Chapel Hill, NC · On-site
$10 - $11/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Vice President Information Technology
Durham, NC · On-site
$151K - $189K/yr
The Vice President of Information Technology (VP IT) plays a pivotal role as a senior leader ... reporting engines help desk and support, communications systems, and cyber risk mitigation.
Quick apply
Vice President Information Technology
Durham, NC · On-site
$151K - $189K/yr
The Vice President of Information Technology (VP IT) plays a pivotal role as a senior leader ... reporting engines help desk and support, communications systems, and cyber risk mitigation.
Front Desk Associate - Aloft Raleigh | Raleigh, NC
$13.50 - $17.50/hr
Verify guest information and process reservations accurately. * Collect necessary payments and ... If you're ready to help shape the guest experience at Aloft Raleigh, we'd love to hear from you.
Front Desk Associate - Aloft Raleigh | Raleigh, NC
$13.50 - $17.50/hr
Verify guest information and process reservations accurately. * Collect necessary payments and ... If you're ready to help shape the guest experience at Aloft Raleigh, we'd love to hear from you.
... join our IT team supporting faculty, staff, and students. In this role, you'll serve as a key resource for end-user support while helping guide day-to-day help desk operations. You will play an ...
... join our IT team supporting faculty, staff, and students. In this role, you'll serve as a key resource for end-user support while helping guide day-to-day help desk operations. You will play an ...
... join our IT team supporting faculty, staff, and students. In this role, you'll serve as a key resource for end-user support while helping guide day-to-day help desk operations. You will play an ...
... join our IT team supporting faculty, staff, and students. In this role, you'll serve as a key resource for end-user support while helping guide day-to-day help desk operations. You will play an ...
Service Desk Team Lead
Durham, NC · On-site
... join our IT team supporting faculty, staff, and students. In this role, you'll serve as a key resource for end-user support while helping guide day-to-day help desk operations. You will play an ...
Service Desk Team Lead
Durham, NC · On-site
... join our IT team supporting faculty, staff, and students. In this role, you'll serve as a key resource for end-user support while helping guide day-to-day help desk operations. You will play an ...
... join our IT team supporting faculty, staff, and students. In this role, you'll serve as a key resource for end-user support while helping guide day-to-day help desk operations. You will play an ...
... join our IT team supporting faculty, staff, and students. In this role, you'll serve as a key resource for end-user support while helping guide day-to-day help desk operations. You will play an ...
Front Desk Sales
Apex, NC · On-site
$10/hr
Sales & Front Desk Associate Who We Are Scenthound is not your everyday dog grooming shop. We are a ... Through our North Star and values, we inspire the dog-human connection by helping dog parents ...
Quick apply
Front Desk Sales
Apex, NC · On-site
$10/hr
Sales & Front Desk Associate Who We Are Scenthound is not your everyday dog grooming shop. We are a ... Through our North Star and values, we inspire the dog-human connection by helping dog parents ...
Training Program and Help Desk Implementation: Co-develop and implement a comprehensive training ... Bachelor's degree in a relevant field (e.g., Information Technology, Healthcare Administration ...
Training Program and Help Desk Implementation: Co-develop and implement a comprehensive training ... Bachelor's degree in a relevant field (e.g., Information Technology, Healthcare Administration ...
Company Description Ask IT Consulting Inc, backed by a $500 million Microtek group company ... Provide Level 2 Help Desk Technical Leadership and support Receive, log and fully document requests ...
Company Description Ask IT Consulting Inc, backed by a $500 million Microtek group company ... Provide Level 2 Help Desk Technical Leadership and support Receive, log and fully document requests ...
Front Desk Sales
Apex, NC · On-site
$10/hr
Sales & Front Desk Associate Who We Are Scenthound is not your everyday dog grooming shop. We are a ... Through our North Star and values, we inspire the dog-human connection by helping dog parents ...
Quick apply
Front Desk Sales
Apex, NC · On-site
$10/hr
Sales & Front Desk Associate Who We Are Scenthound is not your everyday dog grooming shop. We are a ... Through our North Star and values, we inspire the dog-human connection by helping dog parents ...
It Help Desk Associate information
See Raleigh, NC salary details
$11.22 - $13.09
3% of jobs
$13.09 - $14.96
5% of jobs
$14.96 - $16.82
4% of jobs
$16.82 - $18.69
12% of jobs
$18.76 is the 25th percentile. Wages below this are outliers.
$18.69 - $20.56
16% of jobs
The median wage is $22.09 / hr.
$20.56 - $22.43
12% of jobs
$22.43 - $24.30
17% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.30 - $26.17
12% of jobs
$26.17 - $28.04
7% of jobs
$28.04 - $29.91
6% of jobs
$29.91 - $31.78
5% of jobs
$11
$22
$31
How much do it help desk associate jobs pay per hour?
As of Jun 16, 2026, the average hourly pay for it help desk associate in Raleigh, NC is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.72 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?
To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.
What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?
IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.
What is the difference between It Help Desk Associate vs Network Support Technician?
| Aspect | It Help Desk Associate | Network Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ (preferred) | CompTIA Network+, Cisco CCNA (preferred) |
| Work Environment | Help desk, user support, troubleshooting | Network infrastructure, server support, hardware setup |
| Employer & Industry Usage | IT service providers, corporate IT departments | Telecommunications, data centers, enterprise networks |
| Common Search & Comparison | Yes | Yes |
The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.
What does an IT Help Desk Associate do?
An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Raleigh, NC? The most popular types of It Help Desk jobs in Raleigh, NC are:
What are popular job titles related to It Help Desk Associate jobs in Raleigh, NC? For It Help Desk Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Raleigh, NC look for? The top searched job categories for It Help Desk Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Help Desk Associate jobs? Cities near Raleigh, NC with the most It Help Desk Associate job openings:
NV5 rating
8.3
Based on 20 frontline employees who took The Breakroom Quiz
95th of 352 rated engineering
Job description
NV5 (NYSE: TIC) is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastructure; Utility Services; Environmental Health Sciences; Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities where we live and work.
As engineers, architects, construction/program managers, environmental professionals and beyond, we play a significant role in shaping our communities through the services we provide. We are looking for passionate, driven individuals to join our team focused on Delivering Solutions and Improving Lives.
NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key responsibilities include:
- Deliver hands-on hardware and software support to end users
- Support and maintain office telecommunications systems
- Provide technical support for office hardware, including printers and plotters
- Accurately document, track, and resolve IT support requests
- Perform hardware and software installations and upgrades (e.g., RAM, hard drives, video cards)
- Execute new hire and termination IT processes, including creating and removing user, phone, and voicemail accounts, and setting up or retrieving computer systems
- Manage moves, adds, and changes involving hardware, software, cabling, and telephone/voicemail systems
- Build, configure, and deploy end-user computers
- Assist senior IT staff with projects and tasks as assigned
- Travel locally between offices as required
**Please note, this is not a remote position.
• College or technical school education in an IT-related field, or equivalent hands-on experience
• 2–4 years of experience in an IT support or help desk environment
Work environment and physical demands of this position
The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the organization), reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.
- Will frequently need to position self to maintain computers and equipment under desks.
- Will frequently move equipment weighing up to 40 lbs.
NV5 offers a competitive compensation and benefits package including medical, dental, life insurance, PTO, 401(k) and professional development/advancement opportunities.
NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
About NV5
Sourced by ZipRecruiter
NV5 is a renowned company based in Los Angeles, CA, US, that operates in the architecture, engineering, and consulting industry. Officially established in 2009, this company provides technical engineering and consulting solutions that cater to public and private sectors globally. The firm is adept in a wide range of services, including infrastructure, energy, construction, program management, and environmental services. As part of its mission, NV5 seeks to deliver solutions that enhance communities and safeguard the environment meticulously.
Industry
Civil engineering construction
Company size
1,001 - 5,000 Employees
Headquarters location
Los Angeles, CA, US