Company Description We(US IT Solution) are focused on imparting effective business staffing ... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ...
Company Description We(US IT Solution) are focused on imparting effective business staffing ... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ...
... IT operations aligned with our company's mission of technological excellence and inclusive growth ... Document incidents and resolutions accurately in the help desk system. * Collaborate with IT teams ...
... IT operations aligned with our company's mission of technological excellence and inclusive growth ... Document incidents and resolutions accurately in the help desk system. * Collaborate with IT teams ...
Additionally, in this role you will support campus operations by helping take inventory, tidying up ... Docs, Sheets, Calendar, etc.) * Motivated to learn new technologies * Maintain customer ...
Quick apply
Additionally, in this role you will support campus operations by helping take inventory, tidying up ... Docs, Sheets, Calendar, etc.) * Motivated to learn new technologies * Maintain customer ...
Front Desk Associate
Morrisville, NC · On-site
$15/hr
Additionally, in this role you will support campus operations by helping take inventory, tidying up ... Docs, Sheets, Calendar, etc.) * Motivated to learn new technologies * Maintain customer ...
Front Desk Associate
Morrisville, NC · On-site
$15/hr
Additionally, in this role you will support campus operations by helping take inventory, tidying up ... Docs, Sheets, Calendar, etc.) * Motivated to learn new technologies * Maintain customer ...
Additionally, in this role you will support campus operations by helping take inventory, tidying up ... Docs, Sheets, Calendar, etc.) * Motivated to learn new technologies * Maintain customer ...
Additionally, in this role you will support campus operations by helping take inventory, tidying up ... Docs, Sheets, Calendar, etc.) * Motivated to learn new technologies * Maintain customer ...
Front Desk Associate
Morrisville, NC · On-site
$15/hr
Additionally, in this role you will support campus operations by helping take inventory, tidying up ... Docs, Sheets, Calendar, etc.) * Motivated to learn new technologies * Maintain customer ...
Front Desk Associate
Morrisville, NC · On-site
$15/hr
Additionally, in this role you will support campus operations by helping take inventory, tidying up ... Docs, Sheets, Calendar, etc.) * Motivated to learn new technologies * Maintain customer ...
Front Desk Associate
$13 - $16.75/hr
Front Desk Associate The Front Desk Associate creates the Hyatt Place experience for our guests by ... and credit information, posting charges, etc.) * Provide help and suggestions with luggage ...
Front Desk Associate
$13 - $16.75/hr
Front Desk Associate The Front Desk Associate creates the Hyatt Place experience for our guests by ... and credit information, posting charges, etc.) * Provide help and suggestions with luggage ...
... IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT ...
... IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT ...
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to ... Help Desk Technicians - Provide responsive technical support to end-users. * Systems Administrators ...
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to ... Help Desk Technicians - Provide responsive technical support to end-users. * Systems Administrators ...
IT Operations Intern
Durham, NC · On-site
$13.50 - $18/hr
The IT Operations Intern will support MedPharm's Information Technology department during a 10-12 ... Provide first-line deskside and help desk support to MedPharm employees, including troubleshooting ...
IT Operations Intern
Durham, NC · On-site
$13.50 - $18/hr
The IT Operations Intern will support MedPharm's Information Technology department during a 10-12 ... Provide first-line deskside and help desk support to MedPharm employees, including troubleshooting ...
IT Operations Intern
Durham, NC · On-site
$13.50 - $18/hr
The IT Operations Intern will support MedPharm's Information Technology department during a 10-12 ... Provide first-line deskside and help desk support to MedPharm employees, including troubleshooting ...
Quick apply
IT Operations Intern
Durham, NC · On-site
$13.50 - $18/hr
The IT Operations Intern will support MedPharm's Information Technology department during a 10-12 ... Provide first-line deskside and help desk support to MedPharm employees, including troubleshooting ...
Help Desk Support Technician
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Gather information and follow required diagnostic procedures. * Adhere to the Standard Operating ...
Help Desk Support Technician
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Gather information and follow required diagnostic procedures. * Adhere to the Standard Operating ...
Help Desk Support Technician
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Gather information and follow required diagnostic procedures. * Adhere to the Standard Operating ...
Help Desk Support Technician
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Gather information and follow required diagnostic procedures. * Adhere to the Standard Operating ...
We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, along with ... Help Desk Technicians - Provide frontline support and exceptional customer service. * Systems ...
We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, along with ... Help Desk Technicians - Provide frontline support and exceptional customer service. * Systems ...
Help Desk Support Technician
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Gather information and follow required diagnostic procedures. * Adhere to the Standard Operating ...
Help Desk Support Technician
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Gather information and follow required diagnostic procedures. * Adhere to the Standard Operating ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... field associates, including District Managers, Regional Vice Presidents, Special Projects teams ... For further information, please review the Know Your Rights notice from the Department of Labor.
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... field associates, including District Managers, Regional Vice Presidents, Special Projects teams ... For further information, please review the Know Your Rights notice from the Department of Labor.
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... field associates, including District Managers, Regional Vice Presidents, Special Projects teams ... For further information, please review the Know Your Rights notice from the Department of Labor.
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... field associates, including District Managers, Regional Vice Presidents, Special Projects teams ... For further information, please review the Know Your Rights notice from the Department of Labor.
IT Analyst
Cary, NC · On-site
Qualifications • College or technical school education in an IT-related field, or equivalent hands-on experience • 2-4 years of experience in an IT support or help desk environment Work ...
IT Analyst
Cary, NC · On-site
Qualifications • College or technical school education in an IT-related field, or equivalent hands-on experience • 2-4 years of experience in an IT support or help desk environment Work ...
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some ... Tech Architects to coordinate any system change requests being created, budgeted, approved and ...
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some ... Tech Architects to coordinate any system change requests being created, budgeted, approved and ...
Qualifications College or technical school education in an IT-related field, or equivalent hands-on experience 2-4 years of experience in an IT support or help desk environment Work environment and ...
Qualifications College or technical school education in an IT-related field, or equivalent hands-on experience 2-4 years of experience in an IT support or help desk environment Work environment and ...
It Help Desk Associate information
See Raleigh, NC salary details
$11.22 - $13.09
3% of jobs
$13.09 - $14.96
5% of jobs
$14.96 - $16.82
4% of jobs
$16.82 - $18.69
12% of jobs
$18.76 is the 25th percentile. Wages below this are outliers.
$18.69 - $20.56
16% of jobs
The median wage is $22.09 / hr.
$20.56 - $22.43
12% of jobs
$22.43 - $24.30
17% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.30 - $26.17
12% of jobs
$26.17 - $28.04
7% of jobs
$28.04 - $29.91
6% of jobs
$29.91 - $31.78
5% of jobs
$11
$22
$31
How much do it help desk associate jobs pay per hour?
As of Jun 16, 2026, the average hourly pay for it help desk associate in Raleigh, NC is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.72 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?
To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.
What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?
IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.
What is the difference between It Help Desk Associate vs Network Support Technician?
| Aspect | It Help Desk Associate | Network Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ (preferred) | CompTIA Network+, Cisco CCNA (preferred) |
| Work Environment | Help desk, user support, troubleshooting | Network infrastructure, server support, hardware setup |
| Employer & Industry Usage | IT service providers, corporate IT departments | Telecommunications, data centers, enterprise networks |
| Common Search & Comparison | Yes | Yes |
The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.
What does an IT Help Desk Associate do?
An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Raleigh, NC? The most popular types of It Help Desk jobs in Raleigh, NC are:
What are popular job titles related to It Help Desk Associate jobs in Raleigh, NC? For It Help Desk Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Raleigh, NC look for? The top searched job categories for It Help Desk Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Help Desk Associate jobs? Cities near Raleigh, NC with the most It Help Desk Associate job openings:
Contractor
Posted 7 days ago
Job description
Company Description
We(US IT Solution) are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delif emerging mobile-based applications and web based application development. We are emerging as one of the most promising private talent sourcing and management firms in the US.
Job Description
This position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating customer issues to development staff. These positions works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments
Additional Information
All your information will be kept confidential according to EEO guidelines.
About US IT SOLUTIONS
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
San Jose, CA, US
Year founded
2016