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It Help Desk Associate Jobs in Raleigh, NC (NOW HIRING)

KBI Biopharma, Inc.

IT Systems Specialist II

Durham, NC

$63K - $86K/yr

High School diploma or equivalent, Bachelor's degree preferred, with a minimum of 3 years experience in IT Help Desk related work. 3-5 years of Advanced Hardware Knowledge: Deeper understanding of ...

KBI Biopharma, Inc.

IT Systems Specialist II

Durham, NC · On-site

$63K - $86K/yr

Requirements: • High School diploma or equivalent, Bachelor's degree preferred, with a minimum of 3 years experience in IT Help Desk related work. • 3-5 years of Advanced Hardware Knowledge:

US IT Solutions Inc

HelpDesk Engineer

Durham, NC

Company Description We(US IT Solution) are focused on imparting effective business staffing ... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ...

Roses Discount Stores

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

... field associates, including District Managers, Regional Vice Presidents, Special Projects teams ... For further information, please review the Know Your Rights notice from the Department of Labor.

Big Lots

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

... field associates, including District Managers, Regional Vice Presidents, Special Projects teams ... For further information, please review the Know Your Rights notice from the Department of Labor.

Variety Wholesalers Inc

HELP DESK ANALYST

Henderson, NC

$19 - $26/hr

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC · On-site

$19.25 - $26/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

Raleigh Ophthalmology

Front Desk Associate

Raleigh, NC · On-site

$12.25 - $16/hr

... help us deliver the best service and patient care in our medical specialty. Our employees are an ... Maintains protected health information in accordance with HIPPA/PHI guidelines * Handles paperwork ...

Concord Hospitality

Front Desk Associate

Raleigh, NC · On-site

$16 - $19.20/hr

Description Front Desk Associate - Full Time ONLY - Pay: $16 per hour. Must have flexibility to ... For further information, please review the Know Your Rights notice from the Department of Labor.

Raleigh Ophthalmology

Front Desk Associate

Clayton, NC · On-site

$12 - $15.25/hr

... help us deliver the best service and patient care in our medical specialty. Our employees are an ... Maintains protected health information in accordance with HIPPA/PHI guidelines * Handles paperwork ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Raleigh, NC

It Help Desk Associate information

See Raleigh, NC salary details

$11

$22

$31

How much do it help desk associate jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for it help desk associate in Raleigh, NC is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Raleigh, NC? The most popular types of It Help Desk jobs in Raleigh, NC are:
What are popular job titles related to It Help Desk Associate jobs in Raleigh, NC? For It Help Desk Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Raleigh, NC look for? The top searched job categories for It Help Desk Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Help Desk Associate jobs? Cities near Raleigh, NC with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,710 per year, or $22.5 per hour.
Bilingual Help Desk Analyst (Spanish) (Locals Preferred)

Bilingual Help Desk Analyst (Spanish) (Locals Preferred)

360 IT Professionals

Durham, NC • On-site

$19.75 - $27/hr

Contractor

Posted 16 hours ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Responsibilities include:

Monitoring incoming issues that are resolved by the front line Help Desk staff

Diagnosing the root cause and resolving isolated issues

Escalating customer issues to development staff

Recommending product and process improvement strategies based on perceived trends or patterns in field issues

Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

Qualifications

Skill
Experience and knowledge of browser-based applications.
Experience researching, analyzing and interpreting automated system problems.
Experience working in a Application/Production Support based (not hardware) help desk environment.
Working knowledge of Social Services and Medicaid programs and systems.

Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.

English/Spanish Bilingual required

Additional Information

Thanks and Regards,

Karan Sharma

510-254-3300 ext. 150

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