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Issue Management Jobs (NOW HIRING)

HEB

Senior Cobrand Card Issuing Manager

San Antonio, TX · On-site

$122.60K/yr

Responsibilities - Senior Cobrand Card Issuing Manager Role Summary As the Senior Cobrand Card ... Own end-to-end program management for H-E-B's cobranded credit and debit card products, including ...

PNC Bank

LOB Risk Manager II

Downers Grove, IL · On-site

Downers Grove, IL; or Atlanta, GA Lead and develop a team of HR Risk Specialists responsible for executing and overseeing issue management, risk and control assessments, control validation, and ...

MUFG

IT Audit Director - Financial Crimes

New York, NY · Hybrid

... issue management and coverage of the portfolio, managing the portfolios within Key Performance Indicators (KPIs), within required methodology and Quality Assurance standards Maintain and manage the ...

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How much do issue management jobs pay per year?

As of May 31, 2026, the average yearly pay for issue management in the United States is $65,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What is an Issue Management job?

An Issue Management job involves identifying, assessing, and resolving issues that arise within a project, organization, or business process. Professionals in this role analyze root causes, collaborate with stakeholders, and implement solutions to prevent recurrence. They also track the progress of issue resolution and maintain clear documentation to ensure transparency. Strong problem-solving, communication, and analytical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Issue Management position, and why are they important?

To thrive in Issue Management, you should have strong analytical skills, problem-solving abilities, and a background in risk assessment or quality assurance, often supported by relevant experience or a degree in business administration or a related field. Familiarity with issue tracking software (such as Jira or ServiceNow), project management tools, and root cause analysis methodologies is highly beneficial. Excellent communication, attention to detail, and resilience under pressure help you navigate high-stakes situations effectively. These competencies ensure that issues are identified, tracked, resolved, and prevented efficiently, minimizing disruptions and supporting organizational goals.

What are the typical daily responsibilities in an Issue Management role?

As an Issue Management professional, your daily tasks often include identifying new issues through reporting channels, documenting and prioritizing these issues, and coordinating with relevant teams to develop solutions. You’ll facilitate meetings or incident reviews, track the progress of open items, and update stakeholders regularly on resolution status. The role frequently requires reviewing root causes, developing preventive strategies, and maintaining clear records in issue tracking systems. Collaboration with operations, IT, compliance, or customer service teams is common to ensure a comprehensive approach to problem resolution and process improvement.
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Issue Management jobs near you

Issue Resolution Coordinator

Crawford & Company - América Latina

Jacksonville, FL • Remote

Full-time

Posted 2 days ago

Job description

?? Ready to Make a Real Impact in Claims Resolution?
?? Be the ProblemSolver Behind Fair Outcomes!

Join Us as Issue Resolution Coordinator - Remote | US

What's in it for you?
?? Resolve with Confidence: Write accurate estimates and address issues efficiently to support timely claim resolution.
?? Own the Details: Ensure fair outcomes by applying strong analytical and problemsolving skills to every assignment.
?? Be Essential: Support processes that help restore communities and deliver meaningful results every day.

At Crawford, every claim represents a person and a community we help restore. As an Issue Resolution Coordinator, your property adjusting experience, proficiency in Xactimate and XactAnalysis, and commitment to accuracy will keep our operations running smoothly and responsibly.

This is your chance to be part of the One Crawford family-where expertise, integrity, and impact come together.

Ready to bring your skills to a team that makes a difference? Apply today at Crawford Careers!

Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
  • Pay and incentive plans that recognize performance excellence
  • Benefit programs that empower financial, physical, and mental wellness
  • Training programs that promote continuous learning and career progression while enhancing job performance
  • Sustainability programs that give back to the communities in which we live and work
  • A culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
  • Bachelor's degree in business administration, management, construction or related discipline equivalent combination of education and work experience is required.
  • Minimum one year of relevant work experience is required.
  • Multi line adjusting experience with emphasis on property/liability, familiarity with residential and commercial construction, restoration means and methods.
  • Ability to analyze and interpret contract terms and conditions
  • Understanding of insurance terms, principles, concepts and practices
  • Highly proficient and advanced computer skills
  • Excellent attention to detail and organizational skills
  • Good time management abilities
  • Strong analytical and problem solving ability
  • Excellent written, verbal and oral communication skills
  • Good interpersonal skills
  • Good negotiation skills

#LI-EC1 
#LI-Remote

  • Performs the investigation, negotiation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors.
  • Monitors inbound assignment activity for system entry and client acknowledgement.
  • Initiates the investigation of facts relating to reported issues and records findings in internal web based systems.
  • Reviews and analyzes contractual obligations of contractors and client partners to determine best course of disposition
  • Interacts with client adjuster, contractor and insured/homeowner (verbal and written) where necessary to determine and recommend resolution action plan and conclusion of reported issue.
  • Reviews and analyzes contractor repair estimates of record for determination and confirmation of scope, pricing and other factors relative to the reported issue.
  • Reviews and analyzes independent reporting to include Adjuster, engineer, environmental or product testing.
  • Monitors time frames of pending issues and provides status update reports to client and management as required
  • Researches federal, state and local jurisdictional requirements relating to building code and compliance
  • Initiates formal notification to contractor insurance carrier and/or agent for matters requiring insurance policy intervention and coverage determination
  • Understands and comprehends multiple network programs, guidelines and requirements.
  • Develops and maintains thorough knowledge of XactAnalysis and Xactimate.
  • Maintains communication with District Managers or other departments of specific contractor issues when necessary.
  • Upholds and projects the image of the Company.
  • Upholds the Crawford Code of Business Conduct at all times.
  • Participates in special projects or other assignments as directed.

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