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Issue Management Jobs in Washington (NOW HIRING)

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Manager - Government Affairs

Washington, DC · On-site

$90 - $130/hr

Three to six years of issue-management experience in Congress or the executive branch, or similar experience with a think tank, association, or in the for-profit sector * Demonstrated experience with ...

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Issue Management information

What is an issue management?

An Issue Management job involves identifying, assessing, and resolving issues that arise within a project, organization, or business process. Professionals in this role analyze root causes, collaborate with stakeholders, and implement solutions to prevent recurrence. They also track the progress of issue resolution and maintain clear documentation to ensure transparency. Strong problem-solving, communication, and analytical skills are essential for success in this role.

What are the typical daily responsibilities in an issue management role?

As an Issue Management professional, your daily tasks often include identifying new issues through reporting channels, documenting and prioritizing these issues, and coordinating with relevant teams to develop solutions. You’ll facilitate meetings or incident reviews, track the progress of open items, and update stakeholders regularly on resolution status. The role frequently requires reviewing root causes, developing preventive strategies, and maintaining clear records in issue tracking systems. Collaboration with operations, IT, compliance, or customer service teams is common to ensure a comprehensive approach to problem resolution and process improvement.

What are the key skills and qualifications needed to thrive in the issue management position, and why are they important?

To thrive in Issue Management, you should have strong analytical skills, problem-solving abilities, and a background in risk assessment or quality assurance, often supported by relevant experience or a degree in business administration or a related field. Familiarity with issue tracking software (such as Jira or ServiceNow), project management tools, and root cause analysis methodologies is highly beneficial. Excellent communication, attention to detail, and resilience under pressure help you navigate high-stakes situations effectively. These competencies ensure that issues are identified, tracked, resolved, and prevented efficiently, minimizing disruptions and supporting organizational goals.

What are popular job titles related to Issue Management jobs in Washington?

For Issue Management jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Issue Management jobs in Washington look for?

The top searched job categories for Issue Management jobs in Washington are:

What cities in Washington are hiring for Issue Management jobs?

Cities in Washington with the most Issue Management job openings:

Issue Management jobs near you
Infographic showing various Issue Management job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 82% In-person, and 18% Hybrid job distribution.

Issue Management Coordinator and Metrics Analyst

Leidos

Gaithersburg, MD • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

79th of 496 rated business services

Job description

Leidos is seeking a highly motivated and detail-oriented Issue Management Coordinator / Metrics Analyst to support the Federal Aviation Administration's (FAA) Terminal Flight Data Manager (TFDM) program, a critical NextGen initiative that improves aircraft surface and terminal operations across the National Airspace System (NAS). In this highly visible role, you will own the end-to-end coordination of software and operational issues while transforming issue data into actionable insights that improve system performance, operational reliability, and program execution. Working closely with software engineers, system engineers, testers, program management, and FAA stakeholders, you will ensure issues are accurately tracked, prioritized, analyzed, and resolved while providing meaningful metrics that drive continuous improvement.
We need a strong candidate with these key required skills: issue management, data analysis, stakeholder coordination, root cause analysis, and process improvement.
Responsibilities:
  • Manage the end-to-end issue management process for the TFDM system using the FAA's Issue Management System and Jira, including Program Trouble Reports (PTRs).
  • Serve as the primary point of contact for receiving, logging, tracking, and coordinating resolution of all system issues across technical teams and stakeholders
  • Maintain accurate and timely issue documentation in the FAA's Issue Management system and Jira, ensuring proper categorization, prioritization, and status tracking
  • Prioritize and escalate critical issues based on operational impact and severity
  • Extract and analyze data from FAA's Issue Management system and Jira to support metrics reporting and performance analysis
  • Conduct regular issue review meetings with cross-functional teams and provide status updates to program management and stakeholders
  • Generate regular and ad-hoc reports for program management, leadership, and external stakeholders
  • Support continuous improvement initiatives through evidence-based decision making and data-driven insights
  • Brief management, customer, or team using written or oral skills at appropriate technical level for audience
  • Explore and implement AI-assisted tools and automation technologies to enhance issue tracking, trend analysis, and predictive analytics for proactive problem identification
  • All other duties as assigned or directed

Minimum Qualifications:
  • Bachelor's degree in computer science, software engineering, information systems, engineering, business administration, management, or related technical discipline
  • 4+ years of combined experience in technical program management, issue tracking, problem management, or aviation systems support
  • 2+ years of experience analyzing operational data and developing dashboards/metrics using Excel, SQL, Tableau, Power BI, or similar analytics tools.
  • Experience with issue tracking and service management systems such as Jira, ServiceNow, etc.
  • Experience working in Agile or structured project management environments
  • This program requires a Public Trust security clearance, in order to obtain/maintain a Public Trust, candidates must hold US citizenship or Permanent Residency

Required Skills:
  • Solid understanding of issue management processes, including intake, tracking, escalation, and closure workflows
  • Proven experience coordinating across multiple technical teams and stakeholders to drive timely issue resolution
  • Strong proficiency with Jira for issue tracking, workflow management, reporting, and dashboard creation
  • Solid knowledge of service level agreement (SLA) management and tracking compliance metrics
  • Strong experience in creating and maintaining detailed documentation
  • Experience analyzing trends and patterns in issue data to identify systemic problems and recommend process improvements
  • Strong organizational skills with ability to manage multiple priorities simultaneously in a fast-paced environment
  • Excellent written and verbal communication skills with ability to tailor messaging for different audiences (technical teams, management, customers)

Desired Skills:
  • Experience with FAA's Issue Management System or similar issue tracking systems
  • Experience with TFDM systems, FAA systems, or aviation technology programs and air traffic domain knowledge
  • Experience with Artificial Intelligence tools to automate work products and improve quality
  • Experience with statistical process control, quality management methodologies (Six Sigma, Lean), or process improvement certifications
  • Project management certification (PMP, CAPM) or equivalent
  • Experience using Atlassian collaboration and development tools including Jira, Confluence, Bitbucket, and Bamboo
  • Advanced Jira administration skills including advanced JQL queries
  • Familiarity with aviation operations, air traffic control systems, and NextGen programs
  • Willingness to travel to customer sites

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
August 6, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $73,450.00 - $132,775.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

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At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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