Issue Management Jobs in Washington (NOW HIRING)

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.
Position Overview:
We are seeking an experienced business lead to join our Divisional Risk Management team as the Operational Risk - Exams and Audit Business Lead. In this pivotal role, you will oversee operational risk activities related to the development, implementation, and management of business processes across the organization. Key responsibilities include ensuring strong governance, identifying and mitigating risks within Single-Family Acquisitions (SFA) operations, and supporting internal audits and regulatory (FHFA) examinations. You will coordinate and execute exam and audit activities, partner with business units, risk, and compliance teams to maintain effective controls, drive timely remediation of process issues, and promote a culture of operational excellence and compliance throughout the organization.
We invite you to apply and contribute to Freddie Mac's mission of making home possible!
Our Impact:
The Single-Family Acquisitions Operational Risk team safeguards Freddie Mac's mission by proactively identifying and addressing operational risks. Through rigorous exams and audits, we strengthen risk controls, enhance compliance, and enable confident decision-making-ensuring the integrity and resilience of single-family acquisitions.
Your Impact:
The primary responsibilities generally fall into the following two categories:
Regulatory Exams, Governance and Audits:

• Facilitate internal meetings to identify, document, escalate, and resolve roadblocks during audits and regulatory exams.

• Collaborate with key stakeholders (process owners, project managers, enterprise risk, Internal Audit, and regulatory agencies) to facilitate exam and audit processes end-to-end.

• Partner with the Business areas as an operational risk subject matter expert to provide feedback/input on business process policies, standards, risks /controls and procedures.

• Work with the Governance Team to deliver management and business divisions with summaries, operational and regulatory risk assessment reports, trending, and remedial or mitigation solutions.

• Maintain a centralized audit tracker to monitor engagement progress, evidence submission, and reporting deadlines.

• Reporting: Ensure timely progress and status reporting on exams and audits and any impending issues.

Issue Management/Operational Risk:

• Provide oversight and review of action plans for all audit findings and regulatory issues; ensure completion of action plans in a timely manner.

• Partner with management to evaluate progress on risk assessments and remediation of key issues, facilitating the overall improvement of the internal control environment.

• Demonstrate working proficiency with Governance, Risk and Compliance (GRC)/Risk Management Tools such as Bwise, ServiceNow, or similar platforms.

• Review, develop and communicate divisional risk and control assessments.

• Assist management in gathering, analyzing, aggregating, and reporting issue remediation progress.

Qualifications:

• Bachelor's degree in Risk Management, Business Administration, Finance, or related field, preferred

• 8-10 years of experience in operational risk, audit, compliance, or issue management within financial services or banking. Advanced degrees or certifications (e.g., PMP, CISA, CPA) are preferred.

• Strong understanding of business process-related policies, standards, and procedures, regulatory requirements, risk frameworks, and internal control best practices.

• Proficient in GRC platforms (e.g.,Bwise, ServiceNow) and reporting tools (e.g., Power BI, Tableau).

• Detail oriented with hands-on experience in end-to-end exam/audit and issue management activities.

• Exceptional communication & presentation skills to effectively engage with internal stakeholders and external regulators.

• Superior critical thinking skills with a proactive approach to identify risks and develop mitigation strategies.

• Excellent organizational skills with strong analytical & proven problem-solving abilities

Keys to Success in this Role:

• Significant experience handling multi-faceted projects simultaneously that have cross-departmental impact.

• Detail-oriented with strong quantitative/analytical skills.

• Proven ability to plan, organize, and effectively complete risk mitigation and operational improvement initiatives.

• Outstanding communication and negotiation skills.

• Expert skill using innovative thinking to solve problems and facilitate the decision-making process.

Current Freddie Mac employees please apply through the internal career site.
We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
A safe and secure environment is critical to Freddie Mac's business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.
CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
Time-type:Full time
FLSA Status:Exempt
Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $126,000 - $188,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.