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Issue Management Jobs (NOW HIRING)

RiVidium, Inc

Risk & Issue Manager

Alexandria, VA · On-site

This role supports Program Management and helps deliver mission-focused outcomes for service members, families, and related stakeholders. Manages PWS C.5.1 risk and issue framework; maintains risk ...

Oak Grove Technologies LLC

Issue Clerk

Artesia, NM

Requirements The Issue Clerk is responsible for providing efficient laundry services and managing the stock and issuance of clothing items. This position involves maintaining accurate inventory ...

Wise

Compliance Senior Manager

Austin, TX · On-site

You'll also help to track and trend issues, create and communicate metrics to counterparts and Senior management. You will collaborate with product teams, operations, and leadership teams, and help ...

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How much do issue management jobs pay per year?

As of May 31, 2026, the average yearly pay for issue management in the United States is $65,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What is an Issue Management job?

An Issue Management job involves identifying, assessing, and resolving issues that arise within a project, organization, or business process. Professionals in this role analyze root causes, collaborate with stakeholders, and implement solutions to prevent recurrence. They also track the progress of issue resolution and maintain clear documentation to ensure transparency. Strong problem-solving, communication, and analytical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Issue Management position, and why are they important?

To thrive in Issue Management, you should have strong analytical skills, problem-solving abilities, and a background in risk assessment or quality assurance, often supported by relevant experience or a degree in business administration or a related field. Familiarity with issue tracking software (such as Jira or ServiceNow), project management tools, and root cause analysis methodologies is highly beneficial. Excellent communication, attention to detail, and resilience under pressure help you navigate high-stakes situations effectively. These competencies ensure that issues are identified, tracked, resolved, and prevented efficiently, minimizing disruptions and supporting organizational goals.

What are the typical daily responsibilities in an Issue Management role?

As an Issue Management professional, your daily tasks often include identifying new issues through reporting channels, documenting and prioritizing these issues, and coordinating with relevant teams to develop solutions. You’ll facilitate meetings or incident reviews, track the progress of open items, and update stakeholders regularly on resolution status. The role frequently requires reviewing root causes, developing preventive strategies, and maintaining clear records in issue tracking systems. Collaboration with operations, IT, compliance, or customer service teams is common to ensure a comprehensive approach to problem resolution and process improvement.
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Issue Management jobs near you

Production Support & Issue Management Specialist

ClarityPay Program Services LLC

New York, NY • On-site

$19.50 - $26.25/hr

Full-time

Posted 25 days ago

Job description

(FinTech / Payments / Embedded Lending Platform)
About Us:
At ClarityPay, we're redefining the point-of-sale credit market to bring more value to merchants. Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable "Pay-Over-Time" tools- including monthly installments, BNPL, and revolving products. We solve complex credit challenges with speed, precision, and intelligence-combining deep expertise with advanced tech to deliver better outcomes, every time.
Our clients rely on us to help them serve their customers, grow, and build loyalty. Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team. This clarity of purpose fuels our commitment to delivering exceptional customer experiences at speed and scale.
Role Overview
We are seeking a Production Support & Issue Management Specialist to ensure the stability, reliability, and smooth operation of our production systems. This role owns real-time monitoring, incident response, issue documentation, and compliance-facing reporting across our fintech platform, serving as the central point of coordination during production events.
You will work cross-functionally with Engineering, Product, Risk, Operations, and Compliance to minimize customer impact, resolve issues quickly, and ensure proper documentation and controls are maintained.
Key Responsibilities
Production Monitoring & Support
  • Monitor live production systems, transaction flows, APIs, and third-party integrations.
  • Detect, triage, and investigate production issues and system anomalies.
  • Assess customer, merchant, operational, and financial impact of incidents.
  • Validate fixes and monitor platform stability post-resolution.

Incident & Issue Management
  • Own incident intake, prioritization, escalation, and coordination.
  • Lead incident response calls and maintain clear, real-time communication with stakeholders.
  • Track incident timelines, actions, and decisions from detection through resolution.
  • Drive post-incident reviews and root cause analysis.

Issue Documentation & Compliance Support
  • Document incidents, issues, root causes, and remediation actions in a structured and auditable manner.
  • Prepare and submit issue documentation to Compliance, Risk, Legal, or Audit teams where required.
  • Support regulatory, audit, and internal control reviews with accurate incident records and reporting.
  • Ensure issues with compliance or regulatory impact are escalated appropriately and tracked to closure.

Cross-Functional Coordination
  • Act as the primary liaison between Engineering, Product, Operations, Risk, Support, and Compliance teams during incidents.
  • Ensure clear handoffs and accountability for remediation and preventive actions.
  • Support releases, configuration changes, and production deployments.

Reporting, Controls & Continuous Improvement
  • Maintain incident logs, runbooks, and operational playbooks.
  • Track and report key operational metrics (MTTR, incident volume, repeat issues, compliance-impacting events).
  • Identify recurring issues and partner with teams to drive preventive and control improvements.

Qualifications
Required
  • 4-6 years of experience in production support, incident management, or technical operations.
  • Experience supporting live systems in fintech, payments, lending, or SaaS environments.
  • Strong troubleshooting and analytical skills using logs, dashboards, and metrics.
  • Ability to manage high-pressure situations with calm, structured decision-making.
  • Strong written communication skills, particularly for incident and compliance documentation.

Preferred
  • Experience with monitoring and alerting tools (Datadog, Splunk, CloudWatch, New Relic, PagerDuty).
  • SQL experience for data investigation and reconciliation.
  • Familiarity with APIs, transaction processing, and third-party integrations.
  • Exposure to ITIL, SOC, or regulatory incident management frameworks.

What Success Looks Like
  • Production issues are detected early and resolved quickly.
  • Incidents are documented clearly and consistently, with compliance visibility where required.
  • Reduced repeat issues through strong root cause analysis and follow-through.
  • High confidence from leadership, risk, and compliance teams in platform stability and controls.

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