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Issue Management Jobs in Wausau, WI (NOW HIRING)

Marathon Electric

Customer Quality Engineer

Wausau, WI · On-site

Lead customer issue management from initial notification through final resolution and closure. * Coordinate and drive immediate containment actions to protect customers and minimize business impact.

Weg

Customer Quality Engineer

Wausau, WI

Lead customer issue management from initial notification through final resolution and closure. * Coordinate and drive immediate containment actions to protect customers and minimize business impact.

Osprey Management

Multi-Site MHC Manager

Wausau, WI · On-site

$60K/yr

Our in-house management company is a leader in asset management; we have a tremendous amount of ... issues, emergency situations, etc. * Strong sales and negotiation skills, with a track record of ...

Osprey Management

Multi-Site MHC Manager

Wausau, WI · On-site

$60K/yr

Our in-house management company is a leader in asset management; we have a tremendous amount of ... issues, emergency situations, etc. * Strong sales and negotiation skills, with a track record of ...

Nsight

Assistant Store Manager (Wausau, WI)

Wausau, WI · On-site

Responsibilities include executing customer service processes, monitoring sales presentations, managing staffing schedules, maintaining store appearance, handling customer issues, managing inventory ...

ASPIRUS HEALTH

NETWORK MANAGEMENT PARTNER

Wausau, WI · On-site

The Network Management Partner is responsible for negotiating and executing physician, hospital ... any escalated issues. HOURS: Full-Time or 1.0 FTE, 80 hours every 2 weeks. Experience ...

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Issue Management information

See Wausau, WI salary details

$32.2K

$69.7K

$117.9K

How much do issue management jobs pay per year?

As of Sep 4, 2026, the average yearly pay for issue management in Wausau, WI is $69,697.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $79,300.00 per year, depending on experience, location, and employer.

What is an issue management?

An Issue Management job involves identifying, assessing, and resolving issues that arise within a project, organization, or business process. Professionals in this role analyze root causes, collaborate with stakeholders, and implement solutions to prevent recurrence. They also track the progress of issue resolution and maintain clear documentation to ensure transparency. Strong problem-solving, communication, and analytical skills are essential for success in this role.

What are the typical daily responsibilities in an issue management role?

As an Issue Management professional, your daily tasks often include identifying new issues through reporting channels, documenting and prioritizing these issues, and coordinating with relevant teams to develop solutions. You’ll facilitate meetings or incident reviews, track the progress of open items, and update stakeholders regularly on resolution status. The role frequently requires reviewing root causes, developing preventive strategies, and maintaining clear records in issue tracking systems. Collaboration with operations, IT, compliance, or customer service teams is common to ensure a comprehensive approach to problem resolution and process improvement.

What are the key skills and qualifications needed to thrive in the issue management position, and why are they important?

To thrive in Issue Management, you should have strong analytical skills, problem-solving abilities, and a background in risk assessment or quality assurance, often supported by relevant experience or a degree in business administration or a related field. Familiarity with issue tracking software (such as Jira or ServiceNow), project management tools, and root cause analysis methodologies is highly beneficial. Excellent communication, attention to detail, and resilience under pressure help you navigate high-stakes situations effectively. These competencies ensure that issues are identified, tracked, resolved, and prevented efficiently, minimizing disruptions and supporting organizational goals.

What job categories do people searching Issue Management jobs in Wausau, WI look for?

The top searched job categories for Issue Management jobs in Wausau, WI are:

Issue Management jobs near you
Infographic showing various Issue Management job openings in Wausau, WI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $69,697 per year, or $33.5 per hour.

Customer Quality Engineer

Marathon Electric

Wausau, WI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Serve as the primary customer-facing quality representative for product quality concerns, warranty issues, and field performance problems.

  • Lead customer issue management from initial notification through final resolution and closure.

  • Coordinate and drive immediate containment actions to protect customers and minimize business impact.

Job description

Customer Quality Engineer
Since 1913, Marathon Electric has been dedicated to providing customers with quality motors and generators for targeted applications. Marathon Electric became part of WEG Group in 2024. Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation, and paints for several sectors, including infrastructure, steel, pulp and paper, oil and gas, and mining, among many others. WEG stands out in innovation by constantly developing solutions to meet the major trends in energy efficiency, renewable energy, and electric mobility. With manufacturing units in 12 countries and present in more than 135 countries, WEG has more than 40,000 employees worldwide.
Position Overview
Marathon Generators is seeking a highly motivated Customer Quality Engineer to serve as the primary point of contact for customer quality concerns. This role, based in Wausau, WI, is responsible for leading customer issue resolution activities, driving immediate containment actions, coordinating investigations across multiple manufacturing facilities, and ensuring robust corrective actions are implemented to prevent recurrence.
The successful candidate will work closely with customers, manufacturing operations, quality teams, engineering, supply chain, and product management to deliver timely and effective solutions while enhancing overall customer satisfaction and product quality..
Key Responsibilities
  • Serve as the primary customer-facing quality representative for product quality concerns, warranty issues, and field performance problems.
  • Lead customer issue management from initial notification through final resolution and closure.
  • Coordinate and drive immediate containment actions to protect customers and minimize business impact.
  • Direct root cause investigations utilizing structured problem-solving methodologies such as 8D, 5 Why, Fishbone, and FMEA.
  • Work with multiple Marathon Generators manufacturing facilities to develop, implement, and verify corrective and preventive actions.
  • Provide timely communication and status updates to customers, sales teams, service teams, and leadership.
  • Analyze quality trends, customer complaints, warranty data, and field performance metrics to identify systemic improvement opportunities.
  • Support customer visits, audits, and quality reviews as required.
  • Collaborate with Engineering, Manufacturing, Supply Chain, and Supplier Quality teams to resolve cross-functional quality concerns.
  • Participate in continuous improvement initiatives focused on reducing defects, improving customer satisfaction, and enhancing manufacturing quality performance.

Qualifications
  • Bachelor's degree in Engineering, Quality Management, Manufacturing Engineering, Industrial Engineering, or a related technical discipline.
  • Minimum 3 years of experience in a quality engineering, manufacturing engineering, customer quality, or related role.
  • Experience leading root cause analysis and corrective action activities.
  • Strong customer communication and relationship management skills.
  • Ability to effectively manage multiple priorities and projects simultaneously.
  • Strong analytical and problem-solving skills.
  • Willingness to travel occasionally to customer locations and manufacturing facilities.

Preferred Skills
  • Experience in electrical equipment, generators, motors, industrial manufacturing, or related industries.
  • Knowledge of quality systems and standards such as ISO 9001.
  • Experience with warranty management and field quality analysis.
  • Certification as a Quality Engineer (CQE) or similar quality credential.

Experience with statistical analysis and continuous improvement methodologies.
Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation and paints for several sectors, including infrastructure, steel, pulp and paper, oil and gas, mining, among many others.
WEG stands out in innovation by constantly developing solutions to meet the major trends in energy efficiency, renewable energy and electric mobility. With manufacturing units in 17 countries and present in more than 135 countries, the company has more than 45,000 employees worldwide.
WEG's net revenue reached R$ 32.5 billion in 2023, 52.9% from outside Brazil.
Our business areas are divided as follows.
Industrial Electro-Electronic Equipment
This area includes electric motors, drives and industrial automation equipment and services, and maintenance services. Electric motors and other related equipment find applications in practically all industrial segments, in equipment such as compressors, pumps and fans, for example.
Energy Generation, Transmission and Distribution (GTD)
Products and services included in this area are electric generators for hydraulic and thermal power plants (biomass), hydro turbines (small hydroelectric plants or PCH, and hydroelectric generators or CGH)), wind turbines, transformers, substations, control panels and system integration services.
Commercial and Appliance Motors
In this business area, our focus is the market of single phase motors for durable consumer goods, such as washing machines, air conditioners, water pumps, among others.
Paints and Varnishes
In this area, which includes liquid paints, powder paints, and electro-insulating varnishes, we have a very clear focus on industrial applications in Brazil and are expanding to Latin America and other regions.

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