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Issue Management Jobs (NOW HIRING)

Upstart

OR

Vendor Management is the first-line function responsible for business oversight of the critical ... Drive remediation of vendor performance issues by identifying root causes, aligning owners on ...

The Select Group

Utilities PMO Director

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Lead daily risk and issue management; maintain centralized risk/issue log, escalate top risks to steering committee with recommended mitigations, identify systemic patterns and recommend preventive ...

JPMorgan Chase & Co.

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Jacksonville, FL · On-site

Lead issue management, including root cause analysis, action plan development, and sustainable remediation of control gaps. * Support internal and external audits and regulatory exams by providing ...

JP Morgan Chase

Control Manager

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Lead issue management, including root cause analysis, action plan development, and sustainable remediation of control gaps. * Support internal and external audits and regulatory exams by providing ...

Upstart

Manager, Third Party Risk Management

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... and ensuring issues are appropriately documented, tracked, and resolved. * Maintain and enhance ... Risk Management. * Experience assessing and managing risks associated with multiple third-party ...

MasterCard

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Control & Issue Management: -Ensure appropriate controls are identified for material risks and that clear ownership is embedded with the right business teams. -Establish and maintain a consistent ...

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How much do issue management jobs pay per year?

As of Jul 4, 2026, the average yearly pay for issue management in the United States is $65,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities in an Issue Management role?

As an Issue Management professional, your daily tasks often include identifying new issues through reporting channels, documenting and prioritizing these issues, and coordinating with relevant teams to develop solutions. You’ll facilitate meetings or incident reviews, track the progress of open items, and update stakeholders regularly on resolution status. The role frequently requires reviewing root causes, developing preventive strategies, and maintaining clear records in issue tracking systems. Collaboration with operations, IT, compliance, or customer service teams is common to ensure a comprehensive approach to problem resolution and process improvement.

What are the key skills and qualifications needed to thrive in the Issue Management position, and why are they important?

To thrive in Issue Management, you should have strong analytical skills, problem-solving abilities, and a background in risk assessment or quality assurance, often supported by relevant experience or a degree in business administration or a related field. Familiarity with issue tracking software (such as Jira or ServiceNow), project management tools, and root cause analysis methodologies is highly beneficial. Excellent communication, attention to detail, and resilience under pressure help you navigate high-stakes situations effectively. These competencies ensure that issues are identified, tracked, resolved, and prevented efficiently, minimizing disruptions and supporting organizational goals.

What is an Issue Management job?

An Issue Management job involves identifying, assessing, and resolving issues that arise within a project, organization, or business process. Professionals in this role analyze root causes, collaborate with stakeholders, and implement solutions to prevent recurrence. They also track the progress of issue resolution and maintain clear documentation to ensure transparency. Strong problem-solving, communication, and analytical skills are essential for success in this role.

More about Issue Management jobs
What cities are hiring for Issue Management jobs? Cities with the most Issue Management job openings:
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What job categories do people searching Issue Management jobs look for? The top searched job categories for Issue Management jobs are:
Issue Management jobs near you
Infographic showing various Issue Management job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $65,026 per year, or $31.3 per hour.
Principal Associate, Risk Manager - Issues & Events Management (Hybrid)

Principal Associate, Risk Manager - Issues & Events Management (Hybrid)

Capital One

Richmond, VA • On-site

Full-time

Posted 6 days ago

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

71st of 144 rated banks

Job description

Principal Associate, Risk Manager - Issues & Events Management (Hybrid)

As a Principal Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management.Each issue or event is a self-contained project; it requires analysis of the underlying breakdown, identification of the right solution and ongoing execution to facilitate closure.Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. You will collaborate with smart and passionate leaders to improve Capital One's risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card.

We are seeking dedicated, disciplined, risk professionals who excel in a team environment. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of Issue and Event Management.

Specific responsibilities include, but are not limited to:

  • Provide project management for Issue and Event management execution through established processes and standards to mitigate risk to company and ensure optimal customer recovery

  • Partner with Legal and Compliance to deeply understand exposure from breakdowns to provide guidance to the business

  • Guide root cause analysis to ensure the breakdown is fully understood to influence sustainable containment plans in order to prevent similar future breakdowns

  • Coordinate, influence and negotiate priorities with partner dependencies to ensure event goals/timelines are met; escalating when appropriate

  • Streamline interactions with the business related to breakdown enhancement, event progress and process improvement opportunities

  • Support research and problem-solving as needed to support the business

  • Training and development of teammates and others as necessary

  • Establishing strong interaction models and relationships to collaborate with key stakeholders, ensuring delivery of commitments

  • Maintaining performance that aligns with quality and production metrics

A successful candidate will have:

  • A deep understanding of Capital One Enterprise Risk Management Standards, tools, playbooks and systems to document the risk and resolution as required;

  • Demonstrated outstanding communication, relationship building

  • Exceptional collaboration skills necessary for interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes

  • Strong judgment and critical thinking skills

  • Process and project management experience with excellent organization and planning skills

  • Capacity to deliver quality work, multi-task, and focus on priorities in a dynamic environment

  • Strong problem solving skills

Basic Qualifications:

  • High school diploma, GED or equivalent

  • At least 2 years of Operations, Financial Services Compliance or Risk Management experience

  • At least 2 years of experience in Process Management or Project Management


Preferred Qualifications:

  • Bachelor's Degree or military experience

  • 1+ years of Risk Event management or Issue Management experience

  • 1+ years of analytical experience

  • 3+ years of experience in management of multiple projects concurrently in an autonomous environment

  • 3+ years of risk methodologies and corporate risk practices experience

  • 3+ years of operations management or risk management experience

  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $109,900 - $125,400 for Principal Risk Specialist


McLean, VA: $120,800 - $137,900 for Principal Risk Specialist


Richmond, VA: $109,900 - $125,400 for Principal Risk Specialist









Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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