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Issue Management Jobs (NOW HIRING)

Koitecc Solutions

$115 - $195/hr

Support the Issue Management Process Owner in overseeing program operations and driving the strategic direction of the Technology Issue Management process. * Provide strong program and project ...

MUFG

Issues Management - Validation, VP

Tempe, AZ · Hybrid

Review issue intake submissions for tollgates (review & challenge), prepare issue package (new ... Review management responses, provide feedback in line with issues management procedures, and ...

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How much do issue management jobs pay per year?

As of Sep 4, 2026, the average yearly pay for issue management in the United States is $65,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What is an issue management?

An Issue Management job involves identifying, assessing, and resolving issues that arise within a project, organization, or business process. Professionals in this role analyze root causes, collaborate with stakeholders, and implement solutions to prevent recurrence. They also track the progress of issue resolution and maintain clear documentation to ensure transparency. Strong problem-solving, communication, and analytical skills are essential for success in this role.

What are the typical daily responsibilities in an issue management role?

As an Issue Management professional, your daily tasks often include identifying new issues through reporting channels, documenting and prioritizing these issues, and coordinating with relevant teams to develop solutions. You’ll facilitate meetings or incident reviews, track the progress of open items, and update stakeholders regularly on resolution status. The role frequently requires reviewing root causes, developing preventive strategies, and maintaining clear records in issue tracking systems. Collaboration with operations, IT, compliance, or customer service teams is common to ensure a comprehensive approach to problem resolution and process improvement.

What are the key skills and qualifications needed to thrive in the issue management position, and why are they important?

To thrive in Issue Management, you should have strong analytical skills, problem-solving abilities, and a background in risk assessment or quality assurance, often supported by relevant experience or a degree in business administration or a related field. Familiarity with issue tracking software (such as Jira or ServiceNow), project management tools, and root cause analysis methodologies is highly beneficial. Excellent communication, attention to detail, and resilience under pressure help you navigate high-stakes situations effectively. These competencies ensure that issues are identified, tracked, resolved, and prevented efficiently, minimizing disruptions and supporting organizational goals.

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Cities with the most Issue Management job openings:

What states have the most Issue Management jobs?

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Issue Management jobs near you
Infographic showing various Issue Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $65,026 per year, or $31.3 per hour.

Senior Director, Escalated Provider Issue Resolution

Oscar Health

Dallas, TX • On-site

$196K - $258K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

264th of 315 rated insurance

Job description

Hi, we're Oscar. We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.
About the role:
The Senior Director, Escalated Provider Issue Resolution team supports strategic provider accounts, high-complexity escalations, root-cause remediation, and provider service governance. This role will build and scale the operating model for escalated provider issue resolution, lead a multi-disciplinary team, and partner across Claims, Network, Utilization Management, Payment Integrity, Contact Center, Account Management, Technology, Analytics, and senior leadership to improve how Oscar identifies, routes, resolves, and prevents provider issues. This position will report to the SVP, Network and Provider Management.
You will report into the Vice President of Provider Integration & Experience.
Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote
Pay Transparency: The base pay for this role is: $196,732 - $258,211 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.
Responsibilities:
  • Lead and develop a multi-disciplinary provider issue resolution organization, including teams focused on strategic provider support, complex issue resolution, root-cause remediation, and provider service governance.
  • Build a scalable operating model for escalated provider issues, including intake standards, triage criteria, escalation pathways, ownership expectations, service metrics, and closure practices.
  • Oversee resolution of high-impact provider issues that require coordination across multiple operational teams.
  • Partner with leaders across Claims, Network, Utilization Management, Payment Integrity, Contact Center, Account Management, Technology, and Analytics to improve handoffs, reduce avoidable escalations, and address recurring root causes.
  • Oversee root-cause remediation by analyzing escalated issue trends, prioritizing fixes based on provider impact and enterprise ROI, and driving cross-functional follow-through on the highest-value operational improvements.
  • Establish closed-loop tracking to ensure identified root causes are addressed, operational fixes are adopted, and improvements reduce recurring provider friction across strategic accounts and the broader provider network.
  • Create executive-ready reporting on provider issue trends, operational health, risks, blockers, and decisions needed.
  • Serve as a senior escalation leader for urgent, complex, or high-profile provider issues.
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Requirements:
  • 12+ years of experience in healthcare operations, provider operations, payer operations, claims operations, network operations, provider relations, or a related field.
  • 7+ years of senior leadership experience, including experience leading managers or multi-team operational functions.
  • Experience leading complex issue resolution, escalation management, operational transformation, or service model design in a healthcare environment.
  • Strong understanding of payer operations, including claims, provider data, network operations, reimbursement, utilization management, payment integrity, and provider service workflows.
  • Proven ability to build operating models, governance routines, performance metrics, and accountability mechanisms across multiple teams.
  • Experience leading change management and adoption for new operating models across cross-functional teams.
  • Strong analytical, executive communication, and stakeholder management skills.
  • Comfort operating in ambiguity and building new functions, teams, and processes.
  • Ability to quickly understand and operate within new technical systems and workflows.

Bonus points:
  • Experience standing up or transforming provider service, escalation, claims resolution, issue management, or operational governance functions.
  • Experience supporting strategic provider relationships, large health systems, or high-profile provider escalations.
  • Experience with Jira, Salesforce, ServiceNow, Zendesk, or similar workflow management tools.
  • Experience building dashboards, SLA reporting, operational performance reporting, or issue-resolution analytics.
  • Advanced Excel, SQL, or data analysis experience.

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

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