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Intern Help Desk Jobs (NOW HIRING)

Harvey Performance Company

Helpdesk Intern

Rowley, MA · On-site

$16.50 - $21.75/hr

THE OPPORTUNITY: We're looking for an IT Intern to join our team in Rowley, MA and get hands-on ... Support the IT team by managing and routing help desk tickets to the right resources * Troubleshoot ...

Current

INFORMATION TECHNOLOGY INTERN

Smithtown, NY · On-site

$20/hr

INFORMATIONAL TECHNOLOGY INTERN Hourly, Salary: $20/hr About Brightway Living & Learning: Brightway ... Under guidance, you will utilize help desk systems to track, document, and resolve technology ...

Harvey Performance Company

Helpdesk Intern

Rowley, MA · On-site

$16.50 - $21.75/hr

THE OPPORTUNITY: We're looking for an IT Intern to join our team in Rowley, MA and get hands-on ... Support the IT team by managing and routing help desk tickets to the right resources * Troubleshoot ...

Onsite Computing

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

We are seeking a motivated and enthusiastic Intern to join our team as a Level 0 Technician. This ... Help set up and configure new hardware and software for clients. * Provide support for network ...

RubinBrown

Technology Support Intern

Saint Louis, MO

$14 - $18.75/hr

Overview The Technology Support Intern will serve as a member of the Technology Services Help Desk team providing timely, courteous, and expert administrative support to all Firm users. This will be ...

RubinBrown

Technology Support Intern

Saint Louis, MO · On-site

$14 - $18/hr

Overview The Technology Support Intern will serve as a member of the Technology Services Help Desk team providing timely, courteous, and expert administrative support to all Firm users. This will be ...

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Intern Help Desk information

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How much do intern help desk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for intern help desk in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does an Intern Help Desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

Am I screwed if I have no internships?

For an Intern Help Desk position, having prior internships can strengthen your application, but it is not always required. Employers often value relevant skills, certifications, and a willingness to learn, so gaining experience through volunteering, certifications, or self-study can also be beneficial. Entry-level roles typically focus on foundational knowledge and attitude toward learning rather than extensive experience.

What kinds of technical issues will I typically handle as an Intern Help Desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

Is 20 an hour good for an internship?

For an Intern Help Desk position, $20 an hour is above the federal minimum wage and can be considered competitive for entry-level IT internships, especially if it includes training or skill development. However, pay rates vary by location, industry, and company size, so it's important to compare with local standards and the internship's responsibilities. Internships often offer additional benefits like mentorship and experience that add value beyond hourly pay.

What does a service desk intern do?

A service desk intern assists with handling technical support requests, troubleshooting hardware and software issues, and providing customer service to users. They often use ticketing systems, learn about IT infrastructure, and gain experience in problem-solving and communication skills under supervision. The role typically involves working in a help desk environment and may require basic knowledge of operating systems and networking.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing help desk professionals to focus on more complex issues. However, AI tools complement rather than replace help desk roles, and human intervention remains essential for nuanced problem-solving and customer service. Help desk jobs require technical knowledge, communication skills, and familiarity with AI and ticketing systems.

What are the key skills and qualifications needed to thrive as an Intern Help Desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What cities are hiring for Intern Help Desk jobs? Cities with the most Intern Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Intern Help Desk jobs? States with the most job openings for Intern Help Desk jobs include:
Intern Help Desk jobs near you

Information Technology Intern - Summer 2025

IEWC US

New Berlin, WI • On-site

$14.75 - $19.50/hr

Full-time

Posted 11 days ago

Job description

The IT Intern is responsible for providing help desk support to end users across the organization as it relates to hardware, software and telephone system issues.
Responsibilities:
  • Serves as first and primary contact for users on hardware and software Help Desk issues. Receive and troubleshoot user help desk calls through to successful resolution.
  • Handles day-to-day user administration on all systems including the telephone system
  • Trouble shoots equipment problems and place service calls with the appropriate maintenance vendors when necessary. Coordinates outside vendor support for desktop and laptop computers.
  • Maintains pc images and updates/deploys them when necessary.
  • Makes recommendations regarding hardware and software to meet identified business needs.
  • Personally, keep current with application updates and industry trends in order to maximize IEWC's investment in computerized systems Performs and assumes other duties and responsibilities as may be required at the direction of the Director Information Services and Technology.
  • Perform other duties as assigned.

Qualifications:
  • Preferred college student actively pursuing a Bachelor's degree or an associate's degree in Information Technology.
  • The ideal candidate must be a highly motivated, self-directed individual capable of working under pressure within tight time frames.
  • Must possess a high level of initiative and energy, an enthusiasm for learning, the capability to work with minimal supervision and have a client service approach to supporting users.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables.
  • Ability to work in a Windows environment, to work with your department's business applications and with standard current computer applications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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