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Intern Help Desk Jobs (NOW HIRING)

McKee Foods

IT Intern - Helpdesk

College Dale, TN · On-site

$20.68/hr

IT Intern - Helpdesk Join America's favorite family bakery since 1934-home of Little Debbie, Drake ... You will be an active part of the team that fields and resolves Help Desk requests (via phone ...

O&H Danish Bakery

IT Help Desk intern

Racine, WI · On-site

$14 - $18.75/hr

Document solutions and build reusable templates and standards Secondary - Help Desk / Systems Administration (40%) * Provide Tier 1 support for desktops, laptops, mobile devices, and applications ...

VG Systems

Tier 1 IT Help Desk Intern

Quantico, VA

$16 - $21.25/hr

VG Systems, LLC is seeking motivated and career-driven candidates for a Tier 1 IT Help Desk Internship Program. This unpaid internship is designed to provide hands-on exposure to IT support ...

VG Systems

Tier 1 IT Help Desk Intern

Quantico, VA · On-site

$16 - $21.25/hr

VG Systems, LLC is seeking motivated and career-driven candidates for a Tier 1 IT Help Desk Internship Program. This unpaid internship is designed to provide hands-on exposure to IT support ...

Powers Health

IT Intern

Munster, IN · On-site

$14.75 - $19.50/hr

The IT Intern plays an important role in supporting system-wide Help Desk and Desktop Technical services for Powers Health. Assists with responding to and resolving IT incidents and service requests ...

IEWC

Information Technology Intern - Summer 2025

New Berlin, WI · On-site

$14.75 - $19.50/hr

The IT Intern is responsible for providing help desk support to end users across the organization as it relates to hardware, software and telephone system issues. Responsibilities: * Serves as first ...

Formlabs

Technology Operations Intern (Fall 2026)

Somerville, MA · On-site

$16.75 - $21.75/hr

... Intern. Internship Term: Fall 2026 (September 14 through December 18, 2026) Commitment : Full-time ... Promptly respond to Tier 1 help desk requests * Be an essential part of the employee onboarding ...

SRP

College Intern - Solution Center IT Help Desk

Tempe, AZ · Hybrid

$14.25 - $19.25/hr

College interns are eligible to receive $1000 per calendar year Summary SRP is recruiting a Solution Center/Help Desk Student Intern. The ideal candidate will be a college Freshman, or Sophomore in ...

Formlabs

IT Intern (Fall 2026)

Somerville, MA · On-site

$1.0K - $1.2K/wk

... Intern. Internship Term: Fall 2026 (September 14 through December 18, 2026) Commitment : Full-time ... Promptly respond to Tier 1 help desk requests * Be an essential part of the employee onboarding ...

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Intern Help Desk information

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How much do intern help desk jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for intern help desk in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does an Intern Help Desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an Intern Help Desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the key skills and qualifications needed to thrive as an Intern Help Desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What cities are hiring for Intern Help Desk jobs? Cities with the most Intern Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Intern Help Desk jobs? States with the most job openings for Intern Help Desk jobs include:
Intern Help Desk jobs near you
Infographic showing various Intern Help Desk job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.
IT Intern - Helpdesk

IT Intern - Helpdesk

McKee Foods

College Dale, TN • On-site

$20.68/hr

Part-time

Retirement

Posted 17 days ago

McKee Foods rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

102nd of 389 rated food and drinks producers

Job description

IT Intern - Helpdesk

Join America's favorite family bakery since 1934-home of Little Debbie, Drake's Cakes, and Sunbelt Bakery Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You'll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you'll discover a better way to live and work.

Pay

$20.68 / hour, depending on experience and qualifications

Schedule

1st Shift (Monday - Friday, 8:00 a.m. - 5:00 p.m.)

Interns are expected to work up to 40 hours per week in the summer and an average of 20 hours per week when school is in session

On-site

Location

10260 McKee Road, Collegedale TN 37315

Job Summary
McKee Foods Corporation is seeking an Intern to join our IT Helpdesk Team in Collegedale, TN. Kick-start your IT career and learn from a great team of technical support professionals! As an IT HelpDesk Support Intern at McKee Foods, you will provide first-line technical support, troubleshoot software and system access issues, and learn the fundamentals of enterprise IT service management. You will be an active part of the team that fields and resolves Help Desk requests (via phone, email, and online platforms), making this a fantastic opportunity to practice your technical troubleshooting and customer service skills. Make McKee Foods a stable part of your education plan, and you will develop the technical, business, and collaborative mindsets needed to become a well-rounded Information Technology professional.

  • Provide first-line technical support for computer applications, system access, and basic hardware issues, primarily assisting users from your desk
  • Respond promptly to support requests via telephone, email, and online ticketing platforms with a positive attitude and professionalism
  • Document, track, and monitor issues using our ITSM tools (such as FreshService), identifying and resolving basic technical issues following standard procedures
  • Identify and troubleshoot common issues with Windows and iOS operating systems, Google Workspace, and introductory network connectivity (DNS, DHCP)
  • Escalate complex issues to higher-tier support while proactively seeking clarity and viewing the escalation process as a learning opportunity
  • Follow IT security guidelines and best practices in all troubleshooting efforts
  • Participate in some team discussions, providing input when appropriate, and collaborating on team problem-solving

Required Qualifications

  • Current enrollment in an AS, BS, or MS degree program in IT or related field
  • Basic knowledge of end-user support and a strong curiosity about IT processes, tools, and workflows
  • Eagerness to learn, adapt, and apply foundational IT knowledge, viewing mistakes as valuable learning opportunities
  • Excellent customer-support and communication skills, with a proactive approach to asking questions and seeking clarity on tasks
  • Ability to take ownership of assigned work, accurately document troubleshooting steps, and deliver to expectations
  • Ability to work effectively and collaboratively within a team environment, seeing the value in team contributions
  • Acts in accordance with high ethical standards and data privacy best practices

Preferred Qualifications

  • 3.0 GPA or higher on a 4.0 scale
  • Previous employment in a customer-facing service industry role (e.g., retail, food service, hospitality), demonstrating the ability to handle customer needs with empathy, patience, and professionalism
  • Introductory knowledge of network troubleshooting (connectivity, DNS, DHCP) and basic troubleshooting of common Google Workspace applications
  • Functional knowledge of or interest in ITSM tools (like FreshService/FreshDesk) and a basic understanding of ITIL practices
  • Interest in or progress toward foundational IT certifications such as CompTIA (e.g., A+, Network+), ITIL Foundations, or HDI-CSR

Benefits

  • Competitive weekly pay
  • 401(k) with matching contributions
  • Credit Union
  • Exercise and recreation facility

We are an Equal Opportunity Employer

What McKee Foods employees say

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