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Intern Help Desk Jobs (NOW HIRING)

DeLallo

Help Desk Technician

Mount Pleasant, PA

$17.75 - $23.75/hr

DeLallo is seeking candidates for an IT Help Desk Technician in our Mount Pleasant, PA office. This ... Individualized Intern Development TEAM MEMBER PERKS * Referral Program * On-Line Purchase Discount ...

DELALLO GROUP

Help Desk Technician

Mount Pleasant, PA · On-site

$17.75 - $23.75/hr

DeLallo is seeking candidates for an IT Help Desk Technician in our Mount Pleasant, PA office. This ... Individualized Intern Development TEAM MEMBER PERKS * Referral Program * On-Line Purchase Discount ...

Tombras

IT Help Desk Intern

Knoxville, TN · On-site

$18/hr

Tombras, a 450+ person, full-service, national advertising agency with a digital mindset, is seeking an IT Help Desk Intern. You'll be joining one of the top independent agencies in North America.

Safeware, Inc

IT Intern

Lanham, MD · On-site

$15 - $20/hr

This internship provides hands-on experience with help desk operations, hardware/software troubleshooting, and IT systems in a fast-paced business environment. The IT Intern will assist with ...

Crystal Clinic Orthopaedic Center

IT Intern

Akron, OH

$14.25 - $19.25/hr

Position Summary The IT Intern will work under the direct supervision of an IT staff member to ... Essential Job Functions/Accountabilities Provides Help Desk Support Installs, troubleshoots and ...

Crystal Clinic Orthopaedic Center

IT Intern

Akron, OH · On-site

$17/hr

Description Position Summary The IT Intern will work under the direct supervision of an IT staff ... Essential Job Functions/Accountabilities Provides Help Desk Support Installs, troubleshoots and ...

DLH

Help Desk Support Intern (Job 1369)

Bethesda, MD · Remote

$18/hr

Overview The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports ...

DLH

Help Desk Support Intern (Job 1369)

Bethesda, MD · On-site

$18/hr

Overview The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports ...

VG Systems

Tier 1 IT Help Desk Intern

Quantico, VA · On-site

$16 - $21.25/hr

VG Systems, LLC is seeking motivated and career-driven candidates for a Tier 1 IT Help Desk Internship Program. This unpaid internship is designed to provide hands-on exposure to IT support ...

VG Systems

Tier 1 IT Help Desk Intern

Quantico, VA · On-site

$16 - $21.25/hr

VG Systems, LLC is seeking motivated and career-driven candidates for a Tier 1 IT Help Desk Internship Program. This unpaid internship is designed to provide hands-on exposure to IT support ...

Havas Health Inc.

STAGE - Junior Help Desk

Milano, TX · On-site

$17.75 - $24/hr

Providence, agenzia del gruppo Havas, ricerca per ampliamento dell'organico un/a Junior Helpdesk ... Intern Here at Havas across the group we pride ourselves on being committed to offering equal ...

Havas Edge

STAGE - Junior Help Desk

Milano, TX · On-site

$17.75 - $24/hr

Providence, agenzia del gruppo Havas, ricerca per ampliamento dell'organico un/a Junior Helpdesk ... Intern Here at Havas across the group we pride ourselves on being committed to offering equal ...

Fincantieri Marine Group

IT Intern

Marinette, WI · On-site

$13.75 - $18.25/hr

Fincantieri Marine Group is hiring for an Intern in the Information Technology Department at our ... Exposure to multiple areas within IT Infrastructure (Network, Servers, Help Desk) will be part of ...

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Intern Help Desk information

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How much do intern help desk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for intern help desk in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does an Intern Help Desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

Am I screwed if I have no internships?

For an Intern Help Desk position, having prior internships can strengthen your application, but it is not always required. Employers often value relevant skills, certifications, and a willingness to learn, so gaining experience through volunteering, certifications, or self-study can also be beneficial. Entry-level roles typically focus on foundational knowledge and attitude toward learning rather than extensive experience.

What kinds of technical issues will I typically handle as an Intern Help Desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

Is 20 an hour good for an internship?

For an Intern Help Desk position, $20 an hour is above the federal minimum wage and can be considered competitive for entry-level IT internships, especially if it includes training or skill development. However, pay rates vary by location, industry, and company size, so it's important to compare with local standards and the internship's responsibilities. Internships often offer additional benefits like mentorship and experience that add value beyond hourly pay.

What does a service desk intern do?

A service desk intern assists with handling technical support requests, troubleshooting hardware and software issues, and providing customer service to users. They often use ticketing systems, learn about IT infrastructure, and gain experience in problem-solving and communication skills under supervision. The role typically involves working in a help desk environment and may require basic knowledge of operating systems and networking.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing help desk professionals to focus on more complex issues. However, AI tools complement rather than replace help desk roles, and human intervention remains essential for nuanced problem-solving and customer service. Help desk jobs require technical knowledge, communication skills, and familiarity with AI and ticketing systems.

What are the key skills and qualifications needed to thrive as an Intern Help Desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What cities are hiring for Intern Help Desk jobs? Cities with the most Intern Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Intern Help Desk jobs? States with the most job openings for Intern Help Desk jobs include:
Intern Help Desk jobs near you

IT Help Desk Intern

Edupoint Educational Systems LLC

Mesa, AZ • On-site

$15 - $20/hr

Full-time, Internship

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Paid internship
HOURS: Eight hour shift M-F within 6:00 am to 11:00 pm MST operating hours. 8a-5p
JOB PURPOSE:
The Information Technology (IT) Help Desk Intern provides hands on support for Edupoint's technology equipment and office workspaces. This role is responsible to assist the IT team with computer deployments, workstation setup, equipment inventory, hardware maintenance, and basic troubleshooting in accordance with its needs and priorities.
JOB SUMMARY:
The IT Help Desk Intern is responsible for preparing and deploying computer equipment, assembling workstations, maintaining inventory records, supporting office technology, and assisting staff with basic hardware and software issues. This position works closely with senior IT staff who hold the responsibility for managing servers, networks, or production systems.
JOB DUTIES:
  • Assemble and deploy staff workstations, including monitors, docking stations, keyboards, and other peripherals
  • Install and move standing desks, office technology equipment, and computer hardware as needed
  • Set up, organize, and manage cabling and wiring for workstations and conference rooms
  • Receive, inventory, label, and track IT equipment and assets
  • Prepare computers for deployment, including operating system updates, software installation, and basic configuration
  • Perform basic hardware diagnostics and troubleshooting under the guidance of senior IT staff
  • Replace or upgrade hardware components such as memory, hard drives, monitors, keyboards, mice, and docking stations
  • Assist with conference room technology setup and testing
  • Coordinate equipment moves for office relocations and staff onboarding/offboarding
  • Assist with maintaining accurate records of hardware inventory and equipment assignments
  • Assist staff with basic technology questions and hardware-related issues
  • Follow established IT procedures and documentation standards
  • Other duties as assigned

JOB REQUIREMENTS-KNOWLEDGE/SKILLS/ABILITIES:
*Knowledge:
  • Basic understanding of computer hardware and peripherals
  • Familiarity with Windows operating systems
  • Understanding of common office productivity software
  • Basic networking concepts
  • General knowledge of computer setup and maintenance

*Skills:
  • Strong customer service and communication skills
  • Ability to follow technical instructions and procedures
  • Basic troubleshooting and problem-solving skills
  • Organization and attention to detail
  • Ability to prioritize tasks and manage multiple assignments

*Abilities:
  • Ability to lift and move computer equipment up to 50 pounds
  • Ability to work independently and as part of a team
  • Ability to learn new technologies quickly
  • Ability to provide professional support to employees at all levels
  • Strong organizational and time-management skills

EDUCATION AND/OR EXPERIENCE:
  • Courses in and/or an Associates Degree in Computer Science, or 1 year of experience; or equivalent combination of experience and education

CERTIFICATES, LICENSES, REGISTRATIONS:
  • CompTIA A+ preferred but not required
  • Other entry-level technical certifications are a plus

BENEFITS:
In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):
  • Medical Insurance w/Prescription Drug Coverage
  • Dental Insurance Vision Insurance
  • Generous Paid Time Off & Holidays
  • Long Term Disability Insurance Life & Accidental Death & Dismemberment
  • Paid Maternity & Paternity Leave
  • Bereavement Leave
  • Professional Development Opportunities
  • Onsite Flu Shots for Staff & Immediate Family
  • Stocked Kitchen w/Healthy Snacks & Drinks
  • TRP Carpool Program
  • Employee Assistance Program
  • Opportunities for Community Involvement
  • Employer and Employee Contributed Health FSA
  • Employee Contributed Dependent Care FSA
  • 401K Plan w/Company Matching & Immediate Vesting
  • Short Term Disability Insurance
  • Health & Wellness Program
  • Company Sponsored Fitness Challenge
  • Pet Insurance
  • Free Parking

TYPICAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Work may require sitting for long periods of time; also stopping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 50 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Visual acuity necessary to work extended hours on computer screens. Ability to work in an environment with moderate noise and which can be fast paced and project intensive. Travel in the performance of duties may be required.
Edupoint Educational Systems is an Equal Employment Opportunity Employer. Edupoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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