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Inbound Call Center Jobs (NOW HIRING)

ReqRoute Inc

Team Lead Inbound Call Center

Houston, TX · On-site

$21/hr

Team Lead Inbound Call Center Location: Winston, NC-Onsite Contract: C2H Rate: $21/hr on w2 This position requires individuals to perform the following duties and work as part of a team: * Meet all ...

Equiliem

Inbound Call Center Rep

Indianapolis, IN · On-site

Required Prior experience in a fast-paced call center environment. Desired Knowledge of tax regulations. Desired Associates or Bachelors Degree in accounting, finance, or related field. Desired

Express Employment Professionals

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Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift hours (THIS IS NOT A REMOTE POSITION) COMPANY HAS BOTH F/T and P/T HOURS AVAILABLE ( 25 - 40 hours/week ...

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How much do inbound call center jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for inbound call center in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

How can I make $2000 a week working from home?

In an inbound call center role, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and may involve commission or performance bonuses. Developing strong communication skills, familiarity with customer service tools, and consistent productivity can help increase earnings, but high weekly income depends on the company's pay structure and your experience level.

What jobs pay 4000 a week without a degree?

In an inbound call center role, earning $4,000 a week typically requires advanced experience, high sales performance, or supervisory responsibilities, as standard pay rates are usually lower. High earnings may be achieved through commission-based incentives, especially in sales-focused positions, but such income levels are uncommon without specialized skills or management roles.

What is an inbound call center role?

An inbound call center role involves handling incoming calls from customers or clients to provide support, answer questions, process orders, or resolve issues. Employees in this role need good communication skills, patience, and familiarity with call center software or customer service protocols.

What are some common challenges faced by inbound call center agents, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Representative, and why are they important?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is the highest paying call center job?

In inbound call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline agents. These roles typically require leadership skills, experience, and sometimes certifications, and they oversee team performance and operations. Compensation varies by company and location but generally includes higher salaries and additional benefits.

What are inbound call center jobs?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.
More about Inbound Call Center jobs
What cities are hiring for Inbound Call Center jobs? Cities with the most Inbound Call Center job openings:
What are the most commonly searched types of Inbound Call Center jobs? The most popular types of Inbound Call Center jobs are:
What states have the most Inbound Call Center jobs? States with the most job openings for Inbound Call Center jobs include:
What job categories do people searching Inbound Call Center jobs look for? The top searched job categories for Inbound Call Center jobs are:
Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,051 per year, or $17.3 per hour.
Team Lead Inbound Call Center

Team Lead Inbound Call Center

ReqRoute Inc

Houston, TX • On-site

$21/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Team Lead Inbound Call Center

Location: Winston, NC-Onsite

Contract: C2H

Rate: $21/hr on w2

Job Description

This position requires individuals to perform the following duties and work as part of a team:

  • Meet all KPI Metrics and Deliverables as assigned.
  • Determines and delegates cases to be worked by Representatives when applicable.
  • Supervises workload and oversees quality of work by assuring prompt feedback to associates.
  • Evaluates work of associates. Provides direction and coaching by identifying areas of improvement needed.
  • Attend all required meetings with clients and provide reporting as necessary.
  • Implements ongoing training and development of all associates.
  • Complete weekly and monthly payroll and timecards for associates.
  • Ensure their teams complete all compliance courses as assigned by Cognizant & Client.
  • Responsible for conducting employee reviews on a monthly basis.
  • Handle all escalation calls for team members as assigned.
  • Monitor call queues to ensure proper call handling efficiency targets are met.
  • Complete minimum phone time requirement each week/month as assigned by team manager.
Qualifications:
  • High level of Call Center knowledge and competence as evidenced by a minimum of 5 years' experience in a call center environment. Healthcare experience is preferred.
  • College degree preferred.
  • Ability to plan, organize and implement general business and personnel management practices as evidenced by successful completion of management and technical programs, completion of college level curriculum or equivalent related practical work experience. Knowledge of Auto/General Liability cost containment programs and proven account management skills a must.
  • Ability to lead change by addressing points of resistance at the team and/or individual level. The ability to independently evaluate and implement improvement plans.
  • Demonstrates an understanding of team building theory, and the techniques of continuous quality improvement and how they apply to ongoing activities.
  • Strong leadership skills including the ability to coach, develop and lead team members towards successful attainment of goals and objectives.
  • Excellent communication, negotiation, and interpersonal skills, to effectively interact, with all levels of an organization both internal and external.
  • Strong analytical, critical thinking, and problem-solving ability.
  • Demonstrated ability to provide consistent superior customer service to customers.
  • Act as a role model for the unit or office, taking on the work that others avoid and holding self and others accountable for high personal standards.
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About Reqroute

Sourced by ZipRecruiter

ReqRoute is a young, vibrant, and dynamic recruitment marketing agency focused on providing Recruitment Branding Solutions, HCM Business Consulting; Managed Services to its customers worldwide. No customer is small; we service small businesses to fortune 1000 customers across the globe. Based in the heart of Silicon Valley and offices in Vancouver & Toronto, Canada, we are passionate about building stronger employer brands to help employers attract the best talent. We differentiate ourselves by our strong value system, commitment to our clients, best practices and a sound industry experience in finding out-performers. ReqRoute develops sustainable relationships based on mutual trust, responsiveness and accountability. While we continue to expand the infrastructure and resources available to our clients, we remain nimble in our approach to customer service and the management of our relationships. We take time to properly understand our client needs and offer a full range of cost effective, client centric solutions to a diverse client base. We offer flexible delivery methods to help our clients achieve their specific recruitment branding objectives by using our platform. We put you on the driver’s seat by enabling you to track the effectiveness of your recruitment marketing campaign by providing you real time analytics that helps you make changes to strategies and reallocate budgets.

Company size

201 - 500 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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