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Inbound Call Center Jobs in Newark, NJ (NOW HIRING)

SPS North America

Call Center Manager

New York, NY · On-site

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Oversee inbound calls, customer inquiries, ticket changes, and reservations * Support B2C ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center ... Handle inbound and outbound calls professionally and courteously. * Answer customer questions ...

Sew Eyes Inc

Call Center Representative

Bronx, NY · On-site

$16.25/hr

Competitive Compensation Job Summary We are seeking a friendly and professional Call Center ... In this role, you will take inbound and outbound calls, communicate with customers to identify ...

SPS North America

Call Center Manager

New York, NY · On-site

$26 - $28/hr

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Oversee inbound calls, customer inquiries, ticket changes, and reservations * Support B2C ...

SPS North America

Call Center Manager

New York, NY · On-site

$26 - $28/hr

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Oversee inbound calls, customer inquiries, ticket changes, and reservations * Support B2C ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

Your primary responsibilities will include: - Receiving and managing inbound calls from customers ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

Your primary responsibilities will include: - Receiving and managing inbound calls from customers ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

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All JobsInbound Call Center JobsInbound Call Center Jobs in Newark, NJ

Inbound Call Center information

See Newark, NJ salary details

$13

$18

$24

How much do inbound call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for inbound call center in Newark, NJ is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $19.09 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Newark, NJ?

The most popular types of Inbound Call Center jobs in Newark, NJ are:

What are popular job titles related to Inbound Call Center jobs in Newark, NJ?

For Inbound Call Center jobs in Newark, NJ, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Newark, NJ look for?

The top searched job categories for Inbound Call Center jobs in Newark, NJ are:

What cities near Newark, NJ are hiring for Inbound Call Center jobs?

Cities near Newark, NJ with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Newark, NJ as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,652 per year, or $18.1 per hour.

CELL CENTER SUPERVISOR ROLE

Healthcare Support Staffing

Jersey City, NJ

Full-time

Re-posted 5 days ago

Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description


ABOUT THE JOB: 


This is a Call Center Supervisor. Responsible for the daily management of staff and inventory to ensure delivery of exceptional customer service.

Responsibilities:


Evaluate strengths and weaknesses of staff in order to foster a positive working environment which includes: Daily evaluations, coaching and mentoring the business team in order to enhance staff performance levels for quality, production, and attendance while ensuring accuracy and compliance with internal/external policies.

Allocate work assignments to ensure daily receipts are processed in accordance with Service Agreements

Review work load to identify gaps in processes and/or inefficiencies.

Incorporate applicable workflows and business rules.

Perform appropriate data analysis and reporting.

Ensure customer satisfaction by developing business partnerships with internal and external customers for seamless results and by expediting resolutions of complex problems/issues either by resolution, or escalation.

Monitor and track expenses as tied to the defined budget.

Provide coaching/mentoring to less experienced staff members and peers.

May oversee multiple work teams and/or servicing of multiple projects.

May participate in and/or lead departmental and interdepartmental work groups.

Perform other relevant tasks as assigned by management.

Additional Details:


Take initiative!

Always being positive

Qualifications

Requires a Bachelor's Degree

3 years of Leadership experience of a large INBOUND call center 

3 years INBOUND Call Center

MUST BE METRICS DRIVEN and articulate what they have done

Must have a VERY supportive attitude and be a mentor to his reps.

Advanced Microsoft Excel Skills

Ability to balance multiple priorities.

Leadership Skills, Team Player, Strong Analytical, and Interpersonal Skills.

Additional Information

Interested in being considered? 

If you are interested in applying to this position, please contact Katleen Angala at 321-445-8143 and click the Green "I'm Interested" Button to email your resume.

Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

Social media

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