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Inbound Call Center Jobs in Edison, NJ (NOW HIRING)

Betances Health Center

Call Center

Manhattan, NY

$17.75 - $22/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... Managing inbound and outbound patient communications to ensure timely and easy access to care. This ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... Managing inbound and outbound patient communications to ensure timely and easy access to care. This ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center ... Handle inbound and outbound calls professionally and courteously. * Answer customer questions ...

Robert Half

Call Center Specialist

Union, NJ · On-site

$19 - $20/hr

Responsibilities: • Respond to a high daily volume of inbound calls from customers and service ... experience in a call center, customer service, or other high-volume support environment is ...

BAMM Staffing

Call Center Representative

Manhattan, NY · Hybrid

$17.75 - $22/hr

Call Center Representative We are seeking a customer-focused Call Center Representative to provide ... Handle inbound calls with professionalism, accuracy, and empathy, ensuring exceptional customer ...

BAMM USA

Call Center Representative

Manhattan, NY · Hybrid

$17.75 - $22/hr

Handle inbound calls with professionalism, accuracy, and empathy, ensuring exceptional customer ... Previous call center experience; financial industry experience, including stock transfer, a plus ...

BAMM USA

Call Center Representative

Manhattan, NY · Hybrid

$17.75 - $22/hr

Handle inbound calls with professionalism, accuracy, and empathy, ensuring exceptional customer ... Previous call center experience; financial industry experience, including stock transfer, a plus ...

New York City | Jobs

Call Center Representative

Manhattan, NY · On-site +1

$17.75 - $22/hr

Call Center Representative NYC Department of Finance (DOF) is responsible for administering the tax ... Respond to inbound debt collection calls, informing debtors of program benefits while collecting ...

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Inbound Call Center information

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How much do inbound call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for inbound call center in Edison, NJ is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $18.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Representative, and why are they important?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are some common challenges faced by inbound call center agents, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What are inbound call center jobs?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are the most commonly searched types of Inbound Call Center jobs in Edison, NJ? The most popular types of Inbound Call Center jobs in Edison, NJ are:
What are popular job titles related to Inbound Call Center jobs in Edison, NJ? For Inbound Call Center jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center jobs in Edison, NJ look for? The top searched job categories for Inbound Call Center jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Inbound Call Center jobs? Cities near Edison, NJ with the most Inbound Call Center job openings:
Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Edison, NJ as of May 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 83% Full Time, and 13% Part Time. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $37,321 per year, or $17.9 per hour.
Call Center

Call Center

Betances Health Center

Manhattan, NY

$17.75 - $22/hr

Other

Posted 7 days ago

Job description

Description
Functional Title: CALL CENTER REPRESENTATIVE
Under the supervision of the Access Administrator, the Call Center Representative will be responsible for the following: Managing inbound and outbound patient communications to ensure timely and easy access to care. This role is critical in delivering excellent customer service, scheduling appointments, and supporting patient engagement. The representative will serve as a key point of contact for patients, ensuring a seamless and positive patient experience while maintaining accuracy.
Requirements
KNOWLEDGE, EDUCATION, SKILLS, AND ABILITIES REQUIRED:
  • High school diploma or equivalent required; Associate degree preferred
  • 1-2 years of experience in healthcare, call center, or patient access roles preferred
  • Experience with eClinicalWorks (eCW) strongly preferred
  • Strong computer skills, including Microsoft Office applications
  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Ability to handle confidential information with discretion
  • Ability to multitask and work efficiently under pressure
  • Bilingual skills preferred
  • FQHC experience is a plus

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