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Inbound Call Center Jobs in Edison, NJ (NOW HIRING)

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center ... Handle inbound and outbound calls professionally and courteously. * Answer customer questions ...

Call Center Representative

Freehold, NJ · On-site

$16 - $20/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

New

Call Center Representative

Orange, NJ · On-site

$19 - $20/hr

Handle inbound and outbound calls regarding patient support, copay assistance, and access-to-care ... Familiarity with call center metrics and performance standards (a plus). Experience with Five9 ...

Call Center Representative 24

Fairfield, NJ · On-site

$15.75 - $20.50/hr

In this role, you will manage a large number of inbound and outbound calls while delivering ... call center experience preferred. Company Description Ned's Home is currently hiring individuals ...

Call Center Representative (Late Shift) Location: Whippany, NJ Job Type: Full-Time Pay: $20.90 per ... Handle inbound and outbound calls from patients, physicians, and pharmacies. * Assist callers with ...

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

Answer inbound calls in a professional and courteous manner * Schedule, confirm, and reschedule ... Previous call center, customer service, or dental office experience is highly desirable

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Call Center Customer Service Representative (High-Volume Call Center) Job Title: Customer Service ... In this role, you will manage a large number of inbound and outbound calls while delivering ...

Call Center Representative

Clifton, NJ · On-site

$16.50 - $20.50/hr

Call Center Representative Do you enjoy solving problems and delivering outstanding customer ... Handle inbound and outbound calls with members and providers, addressing questions related to ...

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

Answer inbound calls in a professional and courteous manner * Schedule, confirm, and reschedule ... Previous call center, customer service, or dental office experience is highly desirable

Design and implement effective call center strategies for both inbound and outbound lead generation, ensuring the team is equipped to identify opportunities and drive conversions. * Performance ...

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

Answer inbound calls in a professional and courteous manner * Schedule, confirm, and reschedule ... Previous call center, customer service, or dental office experience is highly desirable

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Inbound Call Center information

See Edison, NJ salary details

$13

$17

$23

How much do inbound call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound call center in Edison, NJ is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $18.89 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.
What are the most commonly searched types of Inbound Call Center jobs in Edison, NJ? The most popular types of Inbound Call Center jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Inbound Call Center jobs? Cities near Edison, NJ with the most Inbound Call Center job openings:
Infographic showing various Inbound Call Center job openings in Edison, NJ as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,321 per year, or $17.9 per hour.

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Re-posted 4 days ago


Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description


ABOUT THE JOB: 


This is a Call Center Supervisor. Responsible for the daily management of staff and inventory to ensure delivery of exceptional customer service.

Responsibilities:


Evaluate strengths and weaknesses of staff in order to foster a positive working environment which includes: Daily evaluations, coaching and mentoring the business team in order to enhance staff performance levels for quality, production, and attendance while ensuring accuracy and compliance with internal/external policies.

Allocate work assignments to ensure daily receipts are processed in accordance with Service Agreements

Review work load to identify gaps in processes and/or inefficiencies.

Incorporate applicable workflows and business rules.

Perform appropriate data analysis and reporting.

Ensure customer satisfaction by developing business partnerships with internal and external customers for seamless results and by expediting resolutions of complex problems/issues either by resolution, or escalation.

Monitor and track expenses as tied to the defined budget.

Provide coaching/mentoring to less experienced staff members and peers.

May oversee multiple work teams and/or servicing of multiple projects.

May participate in and/or lead departmental and interdepartmental work groups.

Perform other relevant tasks as assigned by management.

Additional Details:


Take initiative!

Always being positive

Qualifications

Requires a Bachelor's Degree

3 years of Leadership experience of a large INBOUND call center 

3 years INBOUND Call Center

MUST BE METRICS DRIVEN and articulate what they have done

Must have a VERY supportive attitude and be a mentor to his reps.

Advanced Microsoft Excel Skills

Ability to balance multiple priorities.

Leadership Skills, Team Player, Strong Analytical, and Interpersonal Skills.

Additional Information

Interested in being considered? 

If you are interested in applying to this position, please contact Katleen Angala at 321-445-8143 and click the Green "I'm Interested" Button to email your resume.


Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

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