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Executive Call Center Manager Jobs in Edison, NJ

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

SPS North America

Call Center Manager

New York, NY

Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible for ...

SPS North America

Call Center Manager

New York, NY

$24/hr

Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible for ...

SPS North America

Call Center Manager

New York, NY · On-site

$24/hr

Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible for ...

City of New York

Call Center Manager

Manhattan, NY · On-site

$100K - $125K/yr

... Manager of the Call Center Unit. The ideal candidate will possess strong managerial and ... However, all candidates must possess the 18 months of administrative, managerial, executive or ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

... Manager of the Call Center Unit. The ideal candidate will possess strong managerial and ... However, all candidates must possess the 18 months of administrative, managerial, executive or ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

... Manager of the Call Center Unit. The ideal candidate will possess strong managerial and ... However, all candidates must possess the 18 months of administrative, managerial, executive or ...

Walter Danley

Call Center Manager (On-Site)

Monroe, NJ · On-site

$70K - $100K/yr

Call Center Manager (Onsite - Monroe, NJ)Position Summary Danley 911 Home Services has been serving New Jersey homeowners for over 100 years, providing trusted heating, cooling, plumbing, electrical ...

Walter Danley

Call Center Manager (On-Site)

Monroe, NJ · On-site

$100K/yr

Overview Call Center Manager (Onsite - Monroe, NJ) Position Summary Danley 911 Home Services has been serving New Jersey homeowners for over 100 years, providing trusted heating, cooling, plumbing ...

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

Work closely with the Quality Assurance/Training Manager regarding staff performance and training needs * Performs other duties as may be assigned by the Call Center Supervisor or Management Job ...

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Call Center Operations Location: Raritan, NJ (Onsite) Job Type: Contract * Contact Center ... Manage compliance review and approval process in Workfront and iMR for documentation, process, and ...

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All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Edison, NJ

Executive Call Center Manager information

See Edison, NJ salary details

$30.5K

$66.1K

$113.4K

How much do executive call center manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for executive call center manager in Edison, NJ is $66,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $77,600.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are popular job titles related to Executive Call Center Manager jobs in Edison, NJ?

For Executive Call Center Manager jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Edison, NJ look for?

The top searched job categories for Executive Call Center Manager jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Executive Call Center Manager jobs?

Cities near Edison, NJ with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Edison, NJ as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $66,084 per year, or $31.8 per hour.

Call Center Manager

TransCore

Union, NJ • On-site

$80K - $99K/yr

Full-time

Re-posted 25 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

134th of 159 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.  

Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.

Salary Range: $80,000 - 99,000/yr., based upon skills and experience. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Oversee daily operations of the call center to ensure efficient service delivery
  • Supervise, coach, and develop call center staff to meet performance goals
  • Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
  • Implement and maintain quality assurance standards through call monitoring and feedback
  • Manage staff schedules and ensure adequate coverage across shifts
  • Handle escalated customer issues and ensure timely resolution
  • Identify and implement process improvements to enhance productivity and service quality
  • Prepare and present performance reports and operational metrics to leadership
  • Ensure effective use of call center technologies and coordinate with IT for system support
  • Enforce company policies, regulatory requirements, and industry standards.
  • Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

  • Five (5) years call center management experience required.
  • Three (3) years experience in toll industry customer service is required.
  • Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
  • Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
  • Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.                                      

* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities. 

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