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Full Time Call Center Jobs in Edison, NJ (NOW HIRING)

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...

Talkishco

Call Center Agent

Jersey City, NJ

Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a ...

CVS Health

Sales Call Center Representative

New York, NY · Remote

$15 - $32.31/hr

This role is for a talented and competitive, full-time telemarketing Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

Benefits For Full Time Employment Health Insurance, PTO, Paid Holidays, 401(K) and more! Location: Cranford, NJ Job Summary: We are seeking a friendly, professional, and organized Call Center ...

Ned's Home

Be Seen First

Call Center Sales

Fairfield, NJ · On-site

$23 - $26/hr

Call Center Sales (Onsite) Duties and Responsibilities: * Talk with customers over the phone and ... In office Job Type: Full-time Salary: $23.00 - $26.00 per hour Plus Yearly bonus Job Type ...

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All JobsCall Center JobsFull Time Call Center JobsFull Time Call Center Jobs in Edison, NJ

Full Time Call Center information

See Edison, NJ salary details

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How much do full time call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for full time call center in Edison, NJ is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents at companies that serve high-value clients or specialized industries, such as finance or technology, tend to earn higher salaries. Additionally, roles requiring bilingual skills or technical knowledge often offer increased pay. Salaries can also vary based on location, experience, and company size.
What are the most commonly searched types of Call Center jobs in Edison, NJ? The most popular types of Call Center jobs in Edison, NJ are:
What are popular job titles related to Full Time Call Center jobs in Edison, NJ? For Full Time Call Center jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Full Time Call Center jobs in Edison, NJ look for? The top searched job categories for Full Time Call Center jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Full Time Call Center jobs? Cities near Edison, NJ with the most Full Time Call Center job openings:
Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Edison, NJ as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,570 per year, or $18.5 per hour.

Call Center Manager

TransCore

Union, NJ • On-site

$80K - $99K/yr

Full-time

Re-posted 4 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

132nd of 156 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.  

Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.

Salary Range: $80,000 - 99,000/yr., based upon skills and experience. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Oversee daily operations of the call center to ensure efficient service delivery
  • Supervise, coach, and develop call center staff to meet performance goals
  • Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
  • Implement and maintain quality assurance standards through call monitoring and feedback
  • Manage staff schedules and ensure adequate coverage across shifts
  • Handle escalated customer issues and ensure timely resolution
  • Identify and implement process improvements to enhance productivity and service quality
  • Prepare and present performance reports and operational metrics to leadership
  • Ensure effective use of call center technologies and coordinate with IT for system support
  • Enforce company policies, regulatory requirements, and industry standards.
  • Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

  • Five (5) years call center management experience required.
  • Three (3) years experience in toll industry customer service is required.
  • Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
  • Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
  • Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.                                      

* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities. 

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