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Senior Call Center Representative Jobs in Edison, NJ

PeopleShare Inc

Call Center Representative

Whippany, NJ · On-site

$19 - $20.90/hr

Call Center Representatives We are seeking motivated and customer-focused Call Center Representatives to support patients within a fast-paced pharmacy environment. This role is ideal for candidates ...

Nexxaworks

Call Center Representative

Freehold, NJ · On-site

$16 - $20/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ

$16.25 - $20.50/hr

Dental Call Center Representative ID: 20126 Location: Cranford, NJ Department: Administrative More about this job > Description Benefits For Full Time Employment Health Insurance, PTO, Paid Holidays ...

Michelsgaming

Call Center representative

New York, NY · On-site

$17.50 - $22/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Michels Gaming

Call Center representative

New York, NY · On-site

$17.50 - $22/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Planet Honda

Call Center Representative

Union, NJ · On-site

$16.25 - $20.50/hr

As an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial ...

Planet Honda

Call Center Representative

Union, NJ

$16.25 - $20.50/hr

As an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial ...

Planet Honda

Call Center Representative

NJ · On-site

$16.25 - $20.50/hr

As an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial ...

Help At Home

Call Center Representative

Brooklyn, NY · On-site

$22 - $24/hr

We're seeking a Call Center Representative who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future ...

Planet Honda

Call Center Representative

Union, NJ

$16.25 - $20.50/hr

As an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial ...

CVS Health

Sales Call Center Representative

New York, NY · Remote

$15 - $32.31/hr

Sales Call Center Representative I Company: Oak Street Health Location: Remote Role Description: This role is for a talented and competitive, full-time telemarketing Call Center Representative who ...

JCCGCI

Call Center Representative

Brooklyn, NY · On-site

$24 - $26/hr

JCCGCI's Older Adult Transportation Program is looking for a Call Center Representative to join the team. The ideal candidate will be patient, kind, and skilled at communicating clearly with elderly ...

JCCGCI

Call Center Representative

Brooklyn, NY · On-site

$24 - $26/hr

JCCGCI's Older Adult Transportation Program is looking for a Call Center Representative to join the team. The ideal candidate will be patient, kind, and skilled at communicating clearly with elderly ...

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All JobsCall Center Representative JobsSenior Call Center Representative JobsSenior Call Center Representative Jobs in Edison, NJ

Senior Call Center Representative information

See Edison, NJ salary details

$12

$23

$36

How much do senior call center representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for senior call center representative in Edison, NJ is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.39 per hour, depending on experience, location, and employer.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are the most commonly searched types of Call Center Representative jobs in Edison, NJ?

The most popular types of Call Center Representative jobs in Edison, NJ are:

What are popular job titles related to Senior Call Center Representative jobs in Edison, NJ?

For Senior Call Center Representative jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Senior Call Center Representative jobs in Edison, NJ look for?

The top searched job categories for Senior Call Center Representative jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Senior Call Center Representative jobs?

Cities near Edison, NJ with the most Senior Call Center Representative job openings:

Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Edison, NJ as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,686 per year, or $23.9 per hour.

Call Center Representative

PeopleShare Inc

Whippany, NJ • On-site

$19 - $20.90/hr

Other

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Call Center Representatives

We are seeking motivated and customer-focused Call Center Representatives to support patients within a fast-paced pharmacy environment. This role is ideal for candidates who enjoy helping others, providing accurate information, and working in a structured, team-oriented setting.

Monday-Friday, $19-$20.90/hr, 8 hour shift between 8am-8pm.

Key Responsibilities:

  • Handle inbound and outbound calls from patients, providers, and pharmacies
  • Assist patients with medication orders, refill requests, and general inquiries
  • Provide clear and accurate information regarding prescriptions and services
  • Review patient profiles and update information in the system
  • Resolve issues efficiently while maintaining a high level of customer service
  • Document all interactions accurately in internal systems

Qualifications:

  • Previous call center, customer service, or healthcare support experience preferred
  • Strong communication and active listening skills
  • Comfortable handling high call volumes in a fast-paced environment
PeopleShare logo

About PeopleShare

Sourced by ZipRecruiter

Whether you’re a job seeker or a hiring manager, we have the experience, expertise and resources to provide hiring solutions that work for you. We specialize in temporary, temp-to-hire, and direct hire staffing roles in the clerical, financial and light industrial sectors. PeopleShare connects employers and temporary employees who hit the ground running on day one.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Collegeville, PA, US

Year founded

2005

Social media

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