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Inbound Call Center Jobs in Edison, NJ (NOW HIRING)

thryvlgbt

Call Center Morning

Manhattan, NY

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

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Showing results 21-40

All JobsInbound Call Center JobsInbound Call Center Jobs in Edison, NJ

Inbound Call Center information

See Edison, NJ salary details

$13

$17

$23

How much do inbound call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for inbound call center in Edison, NJ is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $18.89 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.
What are the most commonly searched types of Inbound Call Center jobs in Edison, NJ? The most popular types of Inbound Call Center jobs in Edison, NJ are:
What are popular job titles related to Inbound Call Center jobs in Edison, NJ? For Inbound Call Center jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center jobs in Edison, NJ look for? The top searched job categories for Inbound Call Center jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Inbound Call Center jobs? Cities near Edison, NJ with the most Inbound Call Center job openings:
Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Edison, NJ as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,321 per year, or $17.9 per hour.

Call Center Representative

Benecard Services, Inc.

Clifton, NJ • On-site

$16.50 - $20.50/hr

Other

Medical, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Do you enjoy solving problems and delivering outstanding customer service over the phone? Are you experienced in fast-paced call center environments and committed to creating positive experiences for every caller?
National Vision Administrators (NVA) is always interested in connecting with talented Call Center Representatives to support our growing team in Clifton, New Jersey.
Key Responsibilities

  • Handle inbound and outbound calls with members and providers, addressing questions related to customer service, plan benefits, and quality-of-care concerns.
  • Listen actively, ask thoughtful questions, and provide clear, accurate solutions while ensuring callers feel supported and valued.
  • De-escalate challenging situations with empathy, professionalism, and confidence.
  • Research and resolve complex cases by staying up to date on plans, policies, and procedures.
  • Build strong working relationships with customers and colleagues through trust and reliability.
  • Use CRM systems and other software tools efficiently to document and manage interactions.
  • Consistently meet or exceed call center performance metrics while maintaining high service standards.
  • Participate in onboarding, ongoing training, and learning opportunities to expand your knowledge and grow within the organization.
  • Follow company policies and procedures, including attendance and quality standards.
Qualifications
  • High school diploma or equivalent.
  • At least 1 year of recent call center experience
    (or 3+ years in a high-volume, phone-based customer service role).
  • Strong verbal and written communication skills with professional phone etiquette.
  • Excellent active listening and customer service skills.
  • Comfort using CRM systems and online tools; strong computer and typing skills.
Ideal Characteristics
  • Customer-first mindset with a respectful, non-judgmental approach.
  • Strong critical-thinking and problem-solving skills.
  • Organized and efficient, with the ability to prioritize tasks effectively.
  • Quick learner who can retain information and adapt to updates.
  • Positive attitude and professionalism in all situations.
  • Empathetic, patient, and confident in de-escalation techniques.
Why Join NVA?
At NVA, you'll find a supportive, team-oriented environment with access to benefits, professional development, and opportunities for long-term growth. We're committed to investing in our people and helping them build meaningful careers.
Featured Benefits
  • Competitive salary
  • Vacation and sick/personal time
  • Medical insurance
  • Hearing program discount
  • Short- and long-term disability insurance
  • Life insurance
  • Flexible Spending Account (FSA)
  • 401(k)
  • Employee referral program
  • Employee recognition programs
  • Tuition reimbursement
  • Professional development and training opportunities

About Benecard Services and Our Affiliated Companies
Benecard Services, LLC
Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey.
Website: http://www.benecard.com
BeneCard PBF
BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida.
Website: http://benecardpbf.com
National Vision Administrators
For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey.
Website: http://www.e-nva.com
We are an Equal Opportunity employer.

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