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Inbound Call Center Jobs in Massachusetts (NOW HIRING)

Elevait Solutions

Call Center Representative

Tewksbury, MA · On-site

$18 - $20/hr

High-volume inbound call center experience with strong order management skills * CRM proficiency -- Salesforce case management or a comparable platform * Accurate, fast-paced order entry with strong ...

Nexxaworks

Call Center Representative

Boston, MA · On-site

$17.50 - $21.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

Alphabe Insight

Call Center Agent

Boston, MA · On-site

$16.25 - $21.50/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data ... inbound and outbound calls with professionalism and efficiency. The ideal candidate will possess ...

Limitless East Marketing

Call Center Agent

Boston, MA · On-site

$16.25 - $21.50/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data ... inbound and outbound calls with professionalism and efficiency. The ideal candidate will possess ...

Limitless East Marketing

Call Center Agent

Boston, MA

$16.25 - $21.50/hr

... inbound and outbound calls with professionalism and efficiency. The ideal candidate will possess ... Experience in customer service or call center environments preferred. Additional Information

Alphabe Insight Inc

Call Center Agent

Boston, MA · On-site

$16.25 - $21.50/hr

... inbound and outbound calls with professionalism and efficiency. The ideal candidate will possess ... Experience in customer service or call center environments preferred. Additional Information

Alphabe Insight Inc

Call Center Agent

Boston, MA · On-site

$16.25 - $21.50/hr

... inbound and outbound calls with professionalism and efficiency. The ideal candidate will possess ... Experience in customer service or call center environments preferred. Additional Information

Limitless East Marketing

Call Center Agent

Boston, MA

$16.25 - $21.50/hr

... inbound and outbound calls with professionalism and efficiency. The ideal candidate will possess ... Experience in customer service or call center environments preferred. Additional Information

Alphabe Insight

Call Center Representative

Lawrence, MA · On-site

$44K - $48K/yr

Call Center Representative Skillbridge Academy is a forward-thinking educational institution ... Handle inbound and outbound calls with professionalism and efficiency * Provide clear and accurate ...

Dinamic AS Group

Call Center Agent

Lawrence, MA · On-site

$34K - $38K/yr

Call Center Agent Dinamic AS Group is seeking a professional and enthusiastic Call Center Agent to ... Handle inbound and outbound customer calls in a professional and friendly manner. * Assist ...

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All JobsInbound Call Center JobsInbound Call Center Jobs in Massachusetts

Inbound Call Center information

See Massachusetts salary details

$13

$18

$25

How much do inbound call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for inbound call center in Massachusetts is $18.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $19.95 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Massachusetts?

The most popular types of Inbound Call Center jobs in Massachusetts are:

What are popular job titles related to Inbound Call Center jobs in Massachusetts?

For Inbound Call Center jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Massachusetts look for?

The top searched job categories for Inbound Call Center jobs in Massachusetts are:

What cities in Massachusetts are hiring for Inbound Call Center jobs?

Cities in Massachusetts with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Massachusetts as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $39,372 per year, or $18.9 per hour.

Transfer Agent - inbound call center representative

vTech Solution

Canton, MA • On-site

$15.75 - $21/hr

Other

Re-posted 14 days ago

Job description

Transfer Agent - Inbound Call Center Representative

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

  1. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
  2. Validate: A recruiter validates the candidates' experience and skill sets against our client's position.
  3. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
  4. Submit: The recruiter will submit to the technical team qualified candidates who have passed the initial screening.
  5. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills.
  6. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
  7. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location.
Job Description

This is for a long-term, temporary opportunity that will give you valuable experience to enhance your career.

Successful candidate shall possess the following skills:

  • Excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service
  • Ability to handle a high volume of calls with varying degrees of questions or concerns
  • Solution driven and excellent customer service both internally and externally
  • Team player and ability to adapt quickly
  • Excellent computer literacy

What candidate need to have:

  • Minimum High School Diploma/GED
  • Excellent verbal and written communication skills
  • Make good decisions and resolve issues in a clear, calm, and diplomatic manner
  • Must be comfortable navigating/ learning multiple computer systems
  • Able to work in a team environment

All your information will be kept confidential according to EEO guidelines.

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About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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