ZipRecruiter

Log In

1

Inbound Call Center Jobs in Massachusetts (NOW HIRING)

Elevait Solutions

Call Center Representative

Tewksbury, MA · On-site

$18 - $20/hr

High-volume inbound call center experience with strong order management skills * CRM proficiency -- Salesforce case management or a comparable platform * Accurate, fast-paced order entry with strong ...

Elevare Branding

Call Center Representative

Boston, MA · On-site

$17.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

Alphabe Insight

Call Center Representative

Lawrence, MA · On-site

$44K - $48K/yr

Call Center Representative Skillbridge Academy is a forward-thinking educational institution ... Handle inbound and outbound calls with professionalism and efficiency * Provide clear and accurate ...

Alphabe Insight

Call Center Agent

Lawrence, MA · On-site

$34K - $38K/yr

Call Center Agent Dinamic AS Group is seeking a professional and enthusiastic Call Center Agent to ... Handle inbound and outbound customer calls in a professional and friendly manner. * Assist ...

Adecco Colombia S.A.

Call Center Representatives

Boston, MA · On-site

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handle a high volume of inbound calls (200-300 calls per shift) from hospitals and private medical ... Qualifications * Previous call center experience required. * Medical call center experience ...

New

Adecco

Call Center Representatives

Boston, MA

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handle a high volume of inbound calls (200-300 calls per shift) from hospitals and private medical ... Qualifications * Previous call center experience required. * Medical call center experience ...

Rodenhiser Home Services Inc

Call Center Manager

Holliston, MA · On-site

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee inbound and outbound call activity to ensure service level goals and response times are ... call center or customer service operation. * Demonstrated success coaching teams to achieve ...

Rodenhiser Home Services Inc

Call Center Manager

Holliston, MA · On-site

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee inbound and outbound call activity to ensure service level goals and response times are ... call center or customer service operation. * Demonstrated success coaching teams to achieve ...

next page

Showing results 1-20

All JobsInbound Call Center JobsInbound Call Center Jobs in Massachusetts

Inbound Call Center information

See Massachusetts salary details

$13

$18

$25

How much do inbound call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for inbound call center in Massachusetts is $18.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What are the most commonly searched types of Inbound Call Center jobs in Massachusetts?

The most popular types of Inbound Call Center jobs in Massachusetts are:

What are popular job titles related to Inbound Call Center jobs in Massachusetts?

For Inbound Call Center jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Massachusetts look for?

The top searched job categories for Inbound Call Center jobs in Massachusetts are:

What cities in Massachusetts are hiring for Inbound Call Center jobs?

Cities in Massachusetts with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Massachusetts as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,372 per year, or $18.9 per hour.

Full Time Call Center Representative

Metro Medical

Chelmsford, MA • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Full Time Call Center Representative

At Metro Medical, you will provide professional and comprehensive support to a diverse range of companies that include medical offices, apartment complexes, professional services, and more! Your day-to-day will be managing a high-volume of inbound calls and ensuring any message taken is captured efficiently with accuracy. To be set up for success, you will be trained on our internal advanced call processing systems and industry-leading tools. We are an inbound call center only, so telemarketing calls or sales solicitations are not part of the role.

We are looking for dedicated, open-minded individuals who are looking for a long-term career and bring an upbeat tone, a strong command of English, and a typing speed of at least 35 WPM. Additionally, if you value punctuality and the kind of accountability essential to a lasting team, we would love to have you grow with us!

Compensation: $20/hour.

Full-time employees are eligible for a robust benefits package including:

  • Employee Stock Ownership
  • Comprehensive Medical, Dental, and Vision Benefits
  • Paid Vacation
  • Traditional 401K with company matching
  • Free Life Insurance Policy
  • Legal Assistance

Shifts Offered:

  • Full Time - 40 hours per week, 10-hour shifts
  • Must be available to work a weekend day (Sat or Sun each week)

Meto Medical is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Apply