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Inbound Call Center Jobs in Massachusetts (NOW HIRING)

Elevait Solutions

Call Center Representative

Tewksbury, MA · On-site

$18 - $20/hr

High-volume inbound call center experience with strong order management skills * CRM proficiency -- Salesforce case management or a comparable platform * Accurate, fast-paced order entry with strong ...

Atlantic Group

Call Center Representative

Reading, MA · On-site

$17 - $21/hr

Respond to inbound customer calls and inquiries in a professional, timely, and courteous manner ... Comfortable working with computers, customer relationship management (CRM) systems, call center ...

Limitless East Marketing

Call Center Agent

Boston, MA · On-site

$16.25 - $21.50/hr

... inbound and outbound calls with professionalism and efficiency. The ideal candidate will possess ... Experience in customer service or call center environments preferred. Additional Information

Adecco

Call Center Representatives

Boston, MA

$23 - $25/hr

Handle a high volume of inbound calls (200-300 calls per shift) from hospitals and private medical ... Previous call center experience required * Medical call center experience preferred * Excellent ...

Adecco

Call Center Representatives

Boston, MA · On-site

$23 - $25/hr

Handle a high volume of inbound calls (200-300 calls per shift) from hospitals and private medical ... Previous call center experience required * Medical call center experience preferred * Excellent ...

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Inbound Call Center information

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How much do inbound call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for inbound call center in Massachusetts is $18.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $19.95 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Massachusetts?

The most popular types of Inbound Call Center jobs in Massachusetts are:

What are popular job titles related to Inbound Call Center jobs in Massachusetts?

For Inbound Call Center jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Massachusetts look for?

The top searched job categories for Inbound Call Center jobs in Massachusetts are:

What cities in Massachusetts are hiring for Inbound Call Center jobs?

Cities in Massachusetts with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Massachusetts as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,372 per year, or $18.9 per hour.

Call Center Representative

Elevait Solutions

Tewksbury, MA • On-site

$18 - $20/hr

Contractor

Re-posted 13 days ago

Job description

Customer Service Representative
 

Top 3 Skills

  • High-volume inbound call center experience with strong order management skills
  • CRM proficiency — Salesforce case management or a comparable platform
  • Accurate, fast-paced order entry with strong attention to detail across multiple systems

Shift

  • Monday – Friday, 9:30 AM – 6:00 PM, 8 hours/day

What You'll Do

  • Answer a high volume of inbound calls and emails from customers across North America
  • Enter and manage orders accurately across multiple internal systems
  • Handle case management in Salesforce — tracking inquiries, updates, and resolutions
  • Coordinate with internal teams including Sales, Accounting, Warehouse, and Quality Control to resolve customer issues
  • Process complaints and route them appropriately while keeping customers informed
  • Maintain and update customer account profiles to ensure billing, shipping, and payment terms are accurate
  • Follow up on new account setup requests and verify account changes are completed
  • Troubleshoot order issues and make judgment calls to resolve routine situations independently

What We Need From You

  • 2+ years of customer service experience in a call or contact center environment
  • Comfortable managing high volumes of calls, emails, and order entries simultaneously
  • Strong written and verbal communication — you can handle professional conversations without a script
  • Proficient in Microsoft Office and able to type at least 50 WPM
  • High school diploma or equivalent

Bonus If You Have

  • Experience in life sciences, biotech, lab supply, or a related regulated industry
  • Familiarity with PeopleSoft Order Management or a similar ERP platform
  • Salesforce case management experience

A Few Things to Know

  • This is a contract role based onsite in Tewksbury, MA — remote is not available
  • Interview process is two rounds: a phone screen followed by an onsite panel interview
  • 9:30 AM start time is firm — punctuality and consistent attendance are required