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Commission Inbound Call Center Jobs in Massachusetts

Elevait Solutions

Call Center Representative

Tewksbury, MA · On-site

$18 - $20/hr

High-volume inbound call center experience with strong order management skills * CRM proficiency -- Salesforce case management or a comparable platform * Accurate, fast-paced order entry with strong ...

BrandNest

Call Center Representative

Boston, MA

$17 - $27/hr

Handle inbound and outbound calls in a professional and timely manner. * Provide accurate ... Contribute to a positive and team-oriented call center environment. What We Offer * Paid training ...

Biz Voice Boost

Call Center Representative

Boston, MA · On-site

$17.50 - $21.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

Healthcare Financial

Call Center Representative

Quincy, MA · On-site

$45K - $47K/yr

Manage high-volume inbound and outbound calls in a metrics-driven call center. * Conduct telephone interviews and screenings to determine potential program eligibility. * Participate in automated and ...

Western Pest Services

Call Center Agent

Plymouth, MA · On-site

$23 - $25/hr

Handling inbound inquiries and making outbound calls to prospective customers * Presenting and ... Must be at least 18 years old Salary Range: $23.00 - $25.00 per hour (plus commission) Waltham Pest ...

Critter Control

Call Center Agent

Pembroke, MA · On-site

$23 - $25/hr

Handling inbound inquiries and making outbound calls to prospective customers * Presenting and ... Must be at least 18 years old Salary Range: $23.00 - $25.00 per hour (plus commission) Waltham Pest ...

Western Pest Services

Call Center Agent

South Weymouth, MA · On-site

$23 - $25/hr

Handling inbound inquiries and making outbound calls to prospective customers * Presenting and ... Must be at least 18 years old Salary Range: $23.00 - $25.00 per hour (plus commission) Waltham Pest ...

Western Pest Services

Call Center Agent

Pembroke, MA · On-site

$23 - $25/hr

Handling inbound inquiries and making outbound calls to prospective customers * Presenting and ... Must be at least 18 years old Salary Range: $23.00 - $25.00 per hour (plus commission) Waltham Pest ...

HomeTeam Pest Defense

Call Center Agent

Pembroke, MA · On-site

$23 - $25/hr

Handling inbound inquiries and making outbound calls to prospective customers * Presenting and ... Must be at least 18 years old Salary Range: $23.00 - $25.00 per hour (plus commission) Waltham Pest ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Massachusetts

Commission Inbound Call Center information

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are popular job titles related to Commission Inbound Call Center jobs in Massachusetts?

For Commission Inbound Call Center jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Massachusetts look for?

The top searched job categories for Commission Inbound Call Center jobs in Massachusetts are:

What cities in Massachusetts are hiring for Commission Inbound Call Center jobs?

Cities in Massachusetts with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you

Transfer Agent - inbound call center representative

Canton, MA • On-site

vTech Solution
IT Services • 51 - 200 employees
Learn more about vTech Solutionexternal

$15.75 - $21/hr

Other

Re-posted 9 days ago

Job description

Transfer Agent - Inbound Call Center Representative

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

  1. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
  2. Validate: A recruiter validates the candidates' experience and skill sets against our client's position.
  3. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
  4. Submit: The recruiter will submit to the technical team qualified candidates who have passed the initial screening.
  5. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills.
  6. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
  7. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location.
Job Description

This is for a long-term, temporary opportunity that will give you valuable experience to enhance your career.

Successful candidate shall possess the following skills:

  • Excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service
  • Ability to handle a high volume of calls with varying degrees of questions or concerns
  • Solution driven and excellent customer service both internally and externally
  • Team player and ability to adapt quickly
  • Excellent computer literacy

What candidate need to have:

  • Minimum High School Diploma/GED
  • Excellent verbal and written communication skills
  • Make good decisions and resolve issues in a clear, calm, and diplomatic manner
  • Must be comfortable navigating/ learning multiple computer systems
  • Able to work in a team environment

All your information will be kept confidential according to EEO guidelines.

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About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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