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Commission Inbound Call Center Jobs in Springfield, MA

iShare Inc.

Inbound Call Center Reps

Hartford, CT · On-site

Deliver first class inbound client service (customer service) in every single contact as part of our Fund Services operations. * Strong communication skills, both verbal and written, with the ability ...

EXL

Inbound Call Center Reps - Entry level

Hartford, CT · On-site

$19 - $24/hr

Process shareholder inbound call requests accurately and efficiently, including purchases ... Prior Contact Center experience preferred but not required ; * Recent graduates encouraged to apply ...

MMC Group

Call Center Representative

East Hartford, CT · On-site

$19.94/hr

Answering inbound customer calls with professionalism and empathy * Assisting customers with ... OR ** ✔ Associate's Degree or higher with no prior call center experience Additionally ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Springfield, MA

Commission Inbound Call Center information

See Springfield, MA salary details

$12

$17

$22

How much do commission inbound call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for commission inbound call center in Springfield, MA is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $18.22 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Springfield, MA? The most popular types of Inbound Call Center jobs in Springfield, MA are:
What are popular job titles related to Commission Inbound Call Center jobs in Springfield, MA? For Commission Inbound Call Center jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Springfield, MA look for? The top searched job categories for Commission Inbound Call Center jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Commission Inbound Call Center jobs? Cities near Springfield, MA with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Springfield, MA as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,925 per year, or $17.3 per hour.

Inbound Call Center Reps - Entry level

ExlService Holdings, Inc.

Hartford, CT • On-site

$19 - $24/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 17 days ago

ExlService Holdings rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

131st of 483 rated business services

Job description


Compensation and Benefits
  • Hourly rate: $19/hr-$24/hr, depending on experience
  • Bonus: P4P Performance-rated bonuses paid quarterly
  • Annual PTO: 15 vacation days, 10 sick days, 2 floating holidays, 8 company holidays, and volunteer time off
  • Other PTO: Jury duty, bereavement leave, military leave, and other applicable leave per state regulations
  • Benefits: Medical benefits, subsidized gym memberships, dental, vision, legal, identity theft protection, critical illness, and pet i nsurance offered at competitive premiums
  • Additional benefits: Basic life insurance, short-term and long-term disability, and an employee assistance program, including mental health support and online yoga access at no cost to the employee
  • 401( k) match: Up to 3% annually
  • To learn more, visit us at www.exlservice.com/careers

Responsibilities
  • Process shareholder inbound call requests accurately and efficiently, including purchases, redemptions, exchanges, and account updates.
  • Assist clients in completing required documentation for account transactions and ensure compliance with regulatory requirements.
  • Investigate and resolve customer issues or discrepancies related to account transactions, shareholder records, and transfer a gency processes.
  • Educate clients on transfer agency procedures, policies, and regulations to facilitate smooth transactions and ensure client understanding.

How you will make an impact:
  • Respond to inbound customer calls via phone regarding transfer agency services, including account transfers, shareholder transactions, and account maintenance.
  • Deliver first-class inbound client service in every interaction as part of Fund Services operations.
  • Use strong verbal and written communication skills to convey complex information clearly and professionally.
  • Apply strong analytical, problem-solving, and attention-to-detail skills to analyze data and identify solutions to client inquiries and issues.
  • Resolve client issues or provide the best alternative solutions to reduce client friction points.
  • Deliver outstanding client service through NPS and driver indices, compliance, and efficiency metrics while providing a best -in-class experience for all clients.
  • Document all client interactions, inquiries, and recommendations accurately, maintaining comprehensive records in accordance with regulatory requirements and company policies.
  • Participate in training sessions and professional development activities to enhance knowledge and skills relevant to wealth management, financial planning, and client service.
  • Demonstrate a strong team-player mindset through collaboration and individual accountability
  • Collaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to addres s client needs, resolve issues, and coordinate service delivery.

Qualifications
To be successful in this role, we're seeking the following:
  • Prior Contact Center experience preferred but not required;
  • Recent graduates encouraged to apply with background in Banking a nd Finance, Accounting, Economics, Business Administration and other related fields.
  • Willing to work 100% onsite at the Hartford, CT office, Monday-Friday.
  • Willing to work shifting schedules as needed by the business between 8:00 AM EST and 6:00 PM EST.
  • Qualified candidates will be asked to complete a series of assessments, including a Performance Skills Index and a Call Center Simulation.

Note: The posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

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