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Commission Inbound Call Center Jobs in Andover, MA

Elevait Solutions

Call Center Representative

Tewksbury, MA · On-site

$18 - $20/hr

High-volume inbound call center experience with strong order management skills * CRM proficiency -- Salesforce case management or a comparable platform * Accurate, fast-paced order entry with strong ...

BrandNest

Call Center Representative

Boston, MA

$17 - $27/hr

Handle inbound and outbound calls in a professional and timely manner. * Provide accurate ... Contribute to a positive and team-oriented call center environment. What We Offer * Paid training ...

Biz Voice Boost

Call Center Representative

Boston, MA · On-site

$17.50 - $21.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

Healthcare Financial

Call Center Representative

Quincy, MA · On-site

$45K - $47K/yr

Manage high-volume inbound and outbound calls in a metrics-driven call center. * Conduct telephone interviews and screenings to determine potential program eligibility. * Participate in automated and ...

Elevare Branding

Call Center Representative

Boston, MA · On-site

$35K - $39K/yr

Call Center Representative Elevare Branding is a growing company focused on creating meaningful ... Responsibilities * Handle inbound and outbound customer communications in a professional and ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Andover, MA

Commission Inbound Call Center information

See Andover, MA salary details

$12

$17

$23

How much do commission inbound call center jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for commission inbound call center in Andover, MA is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $18.51 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Andover, MA?

The most popular types of Inbound Call Center jobs in Andover, MA are:

What are popular job titles related to Commission Inbound Call Center jobs in Andover, MA?

For Commission Inbound Call Center jobs in Andover, MA, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Andover, MA look for?

The top searched job categories for Commission Inbound Call Center jobs in Andover, MA are:

What cities near Andover, MA are hiring for Commission Inbound Call Center jobs?

Cities near Andover, MA with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Andover, MA as of September 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,514 per year, or $17.6 per hour.

Call Center Representative

Tewksbury, MA • On-site

Elevait Solutions
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Elevait Solutionsexternal

$18 - $20/hr

Contractor

Re-posted 24 days ago

Job description

Customer Service Representative
 

Top 3 Skills

  • High-volume inbound call center experience with strong order management skills
  • CRM proficiency — Salesforce case management or a comparable platform
  • Accurate, fast-paced order entry with strong attention to detail across multiple systems

Shift

  • Monday – Friday, 9:30 AM – 6:00 PM, 8 hours/day

What You'll Do

  • Answer a high volume of inbound calls and emails from customers across North America
  • Enter and manage orders accurately across multiple internal systems
  • Handle case management in Salesforce — tracking inquiries, updates, and resolutions
  • Coordinate with internal teams including Sales, Accounting, Warehouse, and Quality Control to resolve customer issues
  • Process complaints and route them appropriately while keeping customers informed
  • Maintain and update customer account profiles to ensure billing, shipping, and payment terms are accurate
  • Follow up on new account setup requests and verify account changes are completed
  • Troubleshoot order issues and make judgment calls to resolve routine situations independently

What We Need From You

  • 2+ years of customer service experience in a call or contact center environment
  • Comfortable managing high volumes of calls, emails, and order entries simultaneously
  • Strong written and verbal communication — you can handle professional conversations without a script
  • Proficient in Microsoft Office and able to type at least 50 WPM
  • High school diploma or equivalent

Bonus If You Have

  • Experience in life sciences, biotech, lab supply, or a related regulated industry
  • Familiarity with PeopleSoft Order Management or a similar ERP platform
  • Salesforce case management experience

A Few Things to Know

  • This is a contract role based onsite in Tewksbury, MA — remote is not available
  • Interview process is two rounds: a phone screen followed by an onsite panel interview
  • 9:30 AM start time is firm — punctuality and consistent attendance are required