Experience One (1) year customer service experience required; preferably in an inbound call center. Skills & Knowledge • Knowledgeable in disability plan eligibility, coverage and benefits • Good ...
Experience One (1) year customer service experience required; preferably in an inbound call center. Skills & Knowledge • Knowledgeable in disability plan eligibility, coverage and benefits • Good ...
Experience One (1) year customer service experience required; preferably in an inbound call center. Skills & Knowledge Knowledgeable in disability plan eligibility, coverage and benefits Good ...
Experience One (1) year customer service experience required; preferably in an inbound call center. Skills & Knowledge Knowledgeable in disability plan eligibility, coverage and benefits Good ...
Service Representative (Call Center)
Dubuque, IA · On-site
$14.50 - $18.75/hr
Service Representative (Call Center) Express Employment Professionals 1 Positions ID: 14186621 ... Handle inbound calls related to insurance and claims inquiries * Provide accurate and professional ...
Service Representative (Call Center)
Dubuque, IA · On-site
$14.50 - $18.75/hr
Service Representative (Call Center) Express Employment Professionals 1 Positions ID: 14186621 ... Handle inbound calls related to insurance and claims inquiries * Provide accurate and professional ...
Remote Call Center Representative
Iowa, IA · Remote
$14.50 - $18.75/hr
We are hiring Remote Call Center Representatives to join our customer support team. This role is ... Answer inbound calls and respond to customer inquiries in a professional manner. * Resolve customer ...
Remote Call Center Representative
Iowa, IA · Remote
$14.50 - $18.75/hr
We are hiring Remote Call Center Representatives to join our customer support team. This role is ... Answer inbound calls and respond to customer inquiries in a professional manner. * Resolve customer ...
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Call Center Manager
Des Moines, IA · On-site
$60K - $70K/yr
A Call Center Manager serves as a liaison for other departments within and outside of Midwest Veterinary Supply, representing the company as it relates to corporate policies and procedures. Essential ...
Quick apply
Call Center Manager
Des Moines, IA · On-site
$60K - $70K/yr
A Call Center Manager serves as a liaison for other departments within and outside of Midwest Veterinary Supply, representing the company as it relates to corporate policies and procedures. Essential ...
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Quick apply
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Quick apply
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Remote Call Center Representative
Iowa, IA · Remote
$14.50 - $18.75/hr
We are hiring Remote Call Center Representatives to join our customer support team. This role is ... Answer inbound calls and respond to customer inquiries in a professional manner. * Resolve customer ...
Remote Call Center Representative
Iowa, IA · Remote
$14.50 - $18.75/hr
We are hiring Remote Call Center Representatives to join our customer support team. This role is ... Answer inbound calls and respond to customer inquiries in a professional manner. * Resolve customer ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Answer inbound and/or make outbound customer calls professionally and courteously. * Assist ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Answer inbound and/or make outbound customer calls professionally and courteously. * Assist ...
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Quick apply
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Account Development Specialist
Cedar Rapids, IA · On-site
$18/hr
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Account Development Specialist
Cedar Rapids, IA · On-site
$18/hr
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Account Development Specialist
Des Moines, IA · On-site
$18/hr
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Account Development Specialist
Des Moines, IA · On-site
$18/hr
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Account Development Specialist
Des Moines, IA · On-site
$18/hr
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Account Development Specialist
Des Moines, IA · On-site
$18/hr
Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...
Call Center Coordinator
Des Moines, IA · On-site
$17.50 - $23/hr
Description Waldinger has an opportunity for a qualified Call Center Coordinator in our Des Moines ... Requirements: • Previous coordinating and dispatching or inbound cell center experience preferred ...
Call Center Coordinator
Des Moines, IA · On-site
$17.50 - $23/hr
Description Waldinger has an opportunity for a qualified Call Center Coordinator in our Des Moines ... Requirements: • Previous coordinating and dispatching or inbound cell center experience preferred ...
Clearly communicate call center and company expectations Evaluate individual and team performance and provide meaningful feedback Conduct regular team meetings to enhance teamwork and communicate ...
Clearly communicate call center and company expectations Evaluate individual and team performance and provide meaningful feedback Conduct regular team meetings to enhance teamwork and communicate ...
Inbound Call Center information
See Iowa salary details
$11.97 - $12.85
4% of jobs
$12.85 - $13.73
9% of jobs
$13.73 - $14.61
11% of jobs
$14.65 is the 25th percentile. Wages below this are outliers.
$14.61 - $15.50
19% of jobs
The median wage is $15.78 / hr.
$15.50 - $16.38
21% of jobs
$17.20 is the 75th percentile. Wages above this are outliers.
$16.38 - $17.26
12% of jobs
$17.26 - $18.14
15% of jobs
$18.14 - $19.03
5% of jobs
$19.03 - $19.91
3% of jobs
$19.91 - $20.79
0% of jobs
$20.79 - $21.68
1% of jobs
$11
$16
$21
How much do inbound call center jobs pay per hour?
As of Aug 25, 2026, the average hourly pay for inbound call center in Iowa is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.16 per hour, depending on experience, location, and employer.
What is an inbound call center representative?
Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.
What skills and qualifications are needed to thrive as an inbound call center representative?
To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.
What are common challenges faced by inbound call center representatives, and how can they be managed effectively?
Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.
What is the difference between Inbound Call Center vs Customer Service Representative?
| Aspect | Inbound Call Center | Customer Service Representative |
|---|---|---|
| Primary Role | Handle incoming calls, assist customers, process orders | Assist customers, answer inquiries, resolve issues |
| Work Environment | Call centers, office settings | Office, retail, or remote environments |
| Required Skills | Communication, problem-solving, product knowledge | Communication, patience, problem-solving |
| Common Certifications | None required but beneficial | None required but beneficial |
While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.
What skills are needed for inbound call center?
Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.
What are the most commonly searched types of Inbound Call Center jobs in Iowa?
The most popular types of Inbound Call Center jobs in Iowa are:
What are popular job titles related to Inbound Call Center jobs in Iowa?
For Inbound Call Center jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center jobs in Iowa look for?
The top searched job categories for Inbound Call Center jobs in Iowa are:
- Flexible Insurance Call Center
- Freelance Virtual Call Center Quality Assurance
- Work From Home Medicaid Call Center
- Work From Home Td Bank Call Center
- Remote Ibex Global Call Center
- Call Center Weekends
- Internship Remote French Speaking Call Center
- Call Center Customer Service Rep
- Work From Home Commission Inbound Call Center
- Freelance 24 Hour Call Center Remote
What cities in Iowa are hiring for Inbound Call Center jobs?
Cities in Iowa with the most Inbound Call Center job openings:
Full-time
Re-posted 28 days ago
Job description
Company Description
Job Description
Taking Customer Service Calls that assist associates calling in to complete claim application process & answer questions on existing claims; .
NO INTERVIEW. BASE ON YOUR RESUME EXPERIENCE
Knowledgeable in disability plan eligibility, coverage and benefits preferred Spanish Bilingual A PLUS (please designate these submittals as such).
PRIMARY PURPOSE:
To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
• Acts as primary liaison with customer in solving problems related to the application process and service.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
• Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the correct person at all locations.
• Participates in and maintains a quality service culture within the Customer Service Team.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
• Performs other duties as assigned.
• Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing High school diploma or GED required.
Experience One (1) year customer service experience required; preferably in an inbound call center.
Skills & Knowledge
• Knowledgeable in disability plan eligibility, coverage and benefits
• Good customer service skills
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
when applicable and appropriate, consideration will be given to reasonable accommodations.
Mental:
Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Job Type: Full-time
Required experience:
• Customer service experience: 1 year
Required license or certification:
• Knowledgeable in disability plan eligibility, coverage and benefits
Required education:
• High school or equivalent
Qualifications
QUALIFICATIONS
Education & Licensing High school diploma or GED required.
Experience One (1) year customer service experience required; preferably in an inbound call center.
Additional Information
FULL-TIME-Must be available during the following hours: M-F: 7AM -7PM, Sat: 7:30-4:00
Required language:
• Spanish Bilingual A PLUS
Job Description
Taking Customer Service Calls that assist associates calling in to complete claim application process & answer questions on existing claims; .
NO INTERVIEW. BASE ON YOUR RESUME EXPERIENCE
Knowledgeable in disability plan eligibility, coverage and benefits preferred Spanish Bilingual A PLUS (please designate these submittals as such).
PRIMARY PURPOSE:
To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
• Acts as primary liaison with customer in solving problems related to the application process and service.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
• Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the correct person at all locations.
• Participates in and maintains a quality service culture within the Customer Service Team.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
• Performs other duties as assigned.
• Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing High school diploma or GED required.
Experience One (1) year customer service experience required; preferably in an inbound call center.
Skills & Knowledge
• Knowledgeable in disability plan eligibility, coverage and benefits
• Good customer service skills
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
when applicable and appropriate, consideration will be given to reasonable accommodations.
Mental:
Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Job Type: Full-time
Required experience:
• Customer service experience: 1 year
Required license or certification:
• Knowledgeable in disability plan eligibility, coverage and benefits
Required education:
• High school or equivalent
Qualifications
QUALIFICATIONS
Education & Licensing High school diploma or GED required.
Experience One (1) year customer service experience required; preferably in an inbound call center.
Additional Information
FULL-TIME-Must be available during the following hours: M-F: 7AM -7PM, Sat: 7:30-4:00
Required language:
• Spanish Bilingual A PLUS