ZipRecruiter

Log In

1

Inbound Call Center Jobs (NOW HIRING)

Mancan

Inbound Call Center Representative

Weirton, WV · On-site

$13/hr

Call Center Representative Inbound Calls **THIS IS NOT A REMOTE POSITION** Location: Weirton, WV **THIS IS NOT A REMOTE POSITION** Pay: $13/hour + Double Pay on Holidays Schedule: Have to be able to ...

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Inbound Call Center Representative Highlights: * Pay: $19.00 per hour * Employment Type: Project-Based (May-January) with potential for long-term employment * Schedule: 8 hour shift between the hours ...

AnswerNet

Inbound Call Center Agent

$16/hr

Inbound Call Center Agent Hours: Vary Monday - Friday: 12:00 PM - 10:00 PM and Saturday - Sunday: 10:00 AM - 07:00 PM Salary: $16.00 an hour Benefits available after 60 Days for Full-Time Employees ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

Inbound Call Center Representative Lehi, UT Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit ...

SmithRx

Inbound Call Center Representative

Plano, TX · On-site

$21/hr

Inbound Call Center Representative Plano, TX SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsInbound Call Center Jobs

Inbound CALL Center information

See salary details

$12

$17

$23

How much do inbound call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for inbound call center in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.
More about Inbound CALL Center jobs

What cities are hiring for Inbound Call Center jobs?

Cities with the most Inbound Call Center job openings:

What are the most commonly searched types of Inbound Call Center jobs?

The most popular types of Inbound Call Center jobs are:

What states have the most Inbound Call Center jobs?

States with the most job openings for Inbound Call Center jobs include:

What job categories do people searching Inbound Call Center jobs look for?

The top searched job categories for Inbound Call Center jobs are:

Inbound CALL Center jobs near you
Infographic showing various Inbound Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,051 per year, or $17.3 per hour.

Inbound Call Center Rep

Padmore Global Connections LLC

Indianapolis, IN • On-site

$14.17/hr

Other

Re-posted 12 days ago

Job description

Inbound Call Center Rep

Indianapolis, Indiana, United States Or refer someone Job Openings Inbound Call Center Rep

About the Job Inbound Call Center Rep

Max Pay Rate: $14.17

Work Arrangement: Onsite

Agency Interview Type: Phone and in-person

Engagement Type: Contract

NOTE: Applications with resumes in PDF format will be automatically rejected. Only Word format resumes will be considered.

Short Description:

Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory.

Complete Description:

OVERVIEW: Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.

DUTIES: *Answer all 800 calls in a timely manner. Record on Client Contact forms. *Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies. *Complete data entry each day including Client Contacts *Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed. *Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly *Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum). *Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites. *Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.

DIFFICULTY OF WORK: Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.

RESPONSIBILITY: Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.

PERSONAL WORK RELATIONSHIPS: Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.

Apply