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Help Desk Tier 2 Jobs (NOW HIRING)

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SUPPORT DESK - Tier II Technician

Santa Clarita, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

Vyon Technology

Tier 2 Help Desk Technician

Phoenix, AZ · On-site

$19.75 - $26.75/hr

We are seeking a Tier 2 Help Desk Technician to join our in-office support team. This position is ideal for an experienced IT professional who enjoys troubleshooting complex technical issues ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Los Angeles, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Canoga Park, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

Koniag, Inc.

Tier 2 Help Desk Engineer

Washington, DC · On-site

$23.05 - $31.25/hr

The ideal Tier 2 Help Desk Engineer will: * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians. Employees will be expected to remotely interact with clients daily ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

kgs

Tier 2 Help Desk Engineer

Washington, DC · On-site

The ideal Tier 2 Help Desk Engineer will: * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians. Employees will be expected to remotely interact with clients daily ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

kgs

Tier 2 Help Desk Engineer

Washington, VA · On-site

The ideal Tier 2 Help Desk Engineer will: * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked ...

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Help Desk Tier 2 information

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$12

$23

$33

How much do help desk tier 2 jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

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Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tier I

Geospatial And Cloud Analytics Inc

Stafford, VA • On-site

$42K/yr

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

GCA is looking for a Help Desk Support Specialist with excellent customer service to support an onsite, client-facing IT service center. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements. 
Position Description:
  • Initiate and resolves service request/problem incidents
  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases
  • Alerts management to recurring problems and patterns of problems
  • Works with system administrators and developers to ensure services/incidents are completed
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Basic Qualifications:
  • HS Diploma
  • MINIMUM two (2) years of IT support experience
  • Active Directory experience (Preferred)
  • Requires active DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security)
  • Active Secret clearance is required to start; TOP SECRET (Preferred)
    • MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI)
  • Requires prior IT helpdesk (i.e., Tier 1 or 2) experience
GCA is an 8a, Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees, including but not limited to:
  • Competitive Compensation
  • Health and Wellness benefits through Anthem Blue Cross Blue Shield
  • 401k Retirement Plan
  • Paid Time Off (PTO), starting at 120 hours/year
  • Ten (10) paid Federal holidays
Job Type: Full-time, Contract
Schedule:
  • 8-hour shift (not including meal breaks)
  • Monday through Friday
Experience:
  • Help desk: Minimum 1 year (Required)
License/Certification(s):
  • CompTIA Security+ (Required)
Security clearance:
  • Must be US citizen and suitability to obtain a government-sponsored clearance
  • Active Secret clearance (Preferred)
Work Location: 
  • Stafford, VA: 100% onsite, In-person