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Front Office Representative Jobs (NOW HIRING)

Alphabe Insight Inc

Front Office Representative

Miami, FL · On-site

$15 - $18/hr

As a Front Office Representative at DigiTalkTell, you will be the first point of contact for our clients and visitors. Your role is crucial in ensuring a professional and welcoming environment. You ...

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How much do front office representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for front office representative in the United States is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.03 per hour, depending on experience, location, and employer.

What is a front office representative?

Front Office Representatives are professionals who serve as the first point of contact for visitors and clients at a business or organization. Their primary responsibilities include greeting guests, answering phone calls, managing appointments, and handling administrative tasks such as sorting mail and maintaining records. They play a crucial role in creating a positive impression and ensuring smooth communication between clients and staff. Strong communication, organizational, and customer service skills are essential for this role.

What skills and qualifications are needed to be a front office representative?

To thrive as a Front Office Representative, you need strong organizational skills, attention to detail, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with office management software, phone systems, and scheduling tools is typically required. Excellent communication, professionalism, and a friendly demeanor are soft skills that help build positive first impressions and handle client interactions effectively. These abilities are crucial for ensuring smooth front desk operations, customer satisfaction, and efficient workflow in a business setting.

What are common challenges faced by front office representatives, and how can they be addressed?

Front Office Representatives often encounter challenges such as managing high volumes of guest check-ins and inquiries, handling difficult customer situations, and balancing multiple tasks simultaneously. Developing strong communication and organizational skills, as well as staying calm under pressure, can help address these challenges. Many organizations also provide training and support from team leads or supervisors, allowing representatives to learn best practices and quickly resolve issues as they arise.

What is the difference between Front Office Representative vs Receptionist?

AspectFront Office RepresentativeReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices
Employer & IndustryHospitality, healthcare, corporateHospitality, healthcare, corporate
Job RoleHandles guest inquiries, check-ins, reservationsGreets visitors, answers phones, schedules appointments

Both roles involve front-desk duties and customer interaction, but Front Office Representatives often handle reservations and guest services in hospitality or healthcare settings, while Receptionists focus on greeting visitors and managing calls in various office environments.

Can a shy person be a front office representative?

Yes, a shy person can be a front office representative, as the role often involves communication skills that can be developed over time. Training in customer service, active listening, and interpersonal skills can help shy individuals succeed in this position, which typically requires professionalism and a welcoming attitude. Comfort with basic computer tools and a friendly demeanor are also beneficial for the role.

How much is the salary of a front office representative?

The average salary of a front office representative typically ranges from $30,000 to $45,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals or those in high-demand areas can earn more. Skills in customer service and familiarity with office management tools can influence compensation.
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Front Office Representative jobs near you
Infographic showing various Front Office Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $34,538 per year, or $16.6 per hour.

Front Office Representative

Healthcare Outcomes Performance Company (HOPCo)

Jacksonville, FL

$14.75 - $17.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

FRONT OFFICE REPRESENTATIVE

FULL-TIME 
Riverside Location

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. We wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business! We offer our Full-Time Employees a robust BENEFITS PACKAGE that includes the following:

  • Competitive Health & Welfare Benefits
  • Monthly stipend to use toward ancillary benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan after 6 months of service with company match
  • Employee Assistance Program available 24/7 
  • Employee Appreciation Days/Events
  • Paid Time Off & Paid Holidays
  • AND MORE!

As Southeast Orthopedic Specialists continues to grow, we are hiring Front Office Representatives for our Riverside Clinic in Jacksonville, FL! Please see below for the functions and requirements needed in order to be considered for this role:

GENERAL SUMMARY

Responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office which includes patient reception, scheduling of patients, collecting patient demographics, insurance information, and collecting patient payments.

ESSENTIAL FUNCTIONS

  • Promptly greets and acknowledges patients. 
  • Instructs patients in the completion of medical history and patient information forms and makes any necessary corrections to the patient's account.
  • Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. 
  • Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
  • Explain financial requirements to the patient in response to questions on billing and insurance matters
  • Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
  • Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, and patient paperwork).
  • Schedules follow-up appointments, reviews patient's insurance coverage, notifies patient if service requires authorization or referral 
  • Maintains general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
  • Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing Batch.
  • Maintains the strictest patient confidentiality.
  • Maintains a clean and organized front office workspace.
  • The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements.

EDUCATION

  • High school diploma/GED or equivalent working knowledge preferred.

    SKILLS

    • Skill in customer service and an understanding of Southeast Orthopedic Specialist code of conduct and culture.
    • Skill in communicating effectively with physicians, clinical staff and the public.
    • Skill in establishing good working relationships with both internal and external customers.

    ABILITIES

    • Ability to maintain patient confidentiality.
    • Ability to communicate with upset and frustrated patients while consistently providing excellent customer service. Demonstrate empathy, concern, good listening skills, and compassion for all patients.

    PHYSICAL/MENTAL DEMANDS

    • Requires sitting and standing associated with a normal office environment.
    • Some bending and stretching are required.
    • Manual dexterity using a calculator and computer keyboard.

      This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. 

      Apply