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Front Office Representative Jobs (NOW HIRING)

HOPCo

Front Office Representative

Phoenix, AZ · On-site

$15 - $18/hr

As The CORE Institute continues to grow, we are looking for a Front Office Representative in our North Phoenix clinic. Please see below for the functions and requirements to be a Front Office ...

Elevare Branding

Front Office Representative

Cleveland, OH · On-site

$15.25 - $18.25/hr

The Front Office Representative plays a key role in ensuring the smooth day-to-day operation of our office. This position involves greeting visitors, managing communications, coordinating ...

Talent Haven HR

Front Office Representative

Milwaukee, WI

$15.50 - $18.50/hr

As a Front Office Representative, you will help ensure visitors receive outstanding service while supporting the smooth coordination of daily operations. Responsibilities * Direct guests to the ...

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$10

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How much do front office representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for front office representative in the United States is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.03 per hour, depending on experience, location, and employer.

What kind of receptionist pays the most?

Experienced front office representatives with strong customer service skills, administrative expertise, and proficiency in office management tools tend to earn higher salaries. Those working in specialized industries such as healthcare, legal, or corporate sectors often receive higher pay due to industry demands and complexity of duties.

What is the difference between Front Office Representative vs Receptionist?

AspectFront Office RepresentativeReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices
Employer & IndustryHospitality, healthcare, corporateHospitality, healthcare, corporate
Job RoleHandles guest inquiries, check-ins, reservationsGreets visitors, answers phones, schedules appointments

Both roles involve front-desk duties and customer interaction, but Front Office Representatives often handle reservations and guest services in hospitality or healthcare settings, while Receptionists focus on greeting visitors and managing calls in various office environments.

What are Front Office Representatives?

Front Office Representatives are professionals who serve as the first point of contact for visitors and clients at a business or organization. Their primary responsibilities include greeting guests, answering phone calls, managing appointments, and handling administrative tasks such as sorting mail and maintaining records. They play a crucial role in creating a positive impression and ensuring smooth communication between clients and staff. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Front Office Representative, and why are they important?

To thrive as a Front Office Representative, you need strong organizational skills, attention to detail, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with office management software, phone systems, and scheduling tools is typically required. Excellent communication, professionalism, and a friendly demeanor are soft skills that help build positive first impressions and handle client interactions effectively. These abilities are crucial for ensuring smooth front desk operations, customer satisfaction, and efficient workflow in a business setting.

Can a shy person be a receptionist?

A front office representative or receptionist can be shy, as the role primarily involves greeting visitors, answering phones, and managing administrative tasks. Success in the position depends on communication skills and professionalism, which can be developed over time regardless of personality traits.

What is a front office representative?

A front office representative is a professional who manages reception duties, greets visitors, answers phone calls, and handles administrative tasks in settings such as healthcare facilities, hotels, or corporate offices. They often use communication skills, customer service, and organizational tools to ensure smooth daily operations.

What are some common challenges faced by Front Office Representatives, and how can they be addressed?

Front Office Representatives often encounter challenges such as managing high volumes of guest check-ins and inquiries, handling difficult customer situations, and balancing multiple tasks simultaneously. Developing strong communication and organizational skills, as well as staying calm under pressure, can help address these challenges. Many organizations also provide training and support from team leads or supervisors, allowing representatives to learn best practices and quickly resolve issues as they arise.

Is front office a stressful job?

Front Office Representatives often experience stress due to managing multiple tasks such as greeting visitors, handling phone calls, and coordinating schedules in a fast-paced environment. The role requires strong organizational and communication skills, and workload fluctuations can contribute to stress levels.
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Front Office Representative jobs near you
Infographic showing various Front Office Representative job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,538 per year, or $16.6 per hour.
Front Office Representative

Front Office Representative

Southwest Behavioral & Health Services

Flagstaff, AZ

$18.35/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 27 days ago

Job description

 Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Rep who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Flagstaff team!   

Job Preview at a Glance:

A Front Office Representative is responsible for performing front office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments. This position reports to a Front Office Supervisor.
 

Location & Schedule:

 Work schedule-Monday through Friday 8am-5pm with an hour of unpaid lunch and rotating Saturday 7am-9am.

 Pay: $18.35/hr. 

Duties & Responsibilities

  • Establishes, updates and maintains all client databases and scheduling of consumer appointments.
  • Coordinates transportation as clinically necessary/appropriate.
  • Processes medication issues and prior authorizations.
  • Processes and monitors lab results.
  • Schedules medication, counseling, and intake appointment.
  • Completes intake referrals and screening.
  • Answers all incoming phone calls by third ring.
  • Confirms/updates consumer contact information.
  • Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
  • Collects client fees/copay.
  • May be expected to work at various SBH locations as required

Requirements:

  • High School Diploma or G.E.D required
  • Completion of a Medical Assistant training program highly preferred.
  • Medical Assistant Certification preferred
  • 1-2 years of experience in a medical or behavioral health background preferred
  • Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)
  • Bilingual (English/Spanish) preferred

Benefits:

  • 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
  • 10 paid holidays
  • Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
  • We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
  • Career Development – Benefit from our culture of internal promotion!
  • We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
  • Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to:

  • Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
  • Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
  • Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
  • Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
  • Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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