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Front Office Representative Jobs (NOW HIRING)

Alphabe Insight

Front Office Representative

Miami, FL

$15 - $18/hr

Front Office Representative About DigiTalkTell: DigiTalkTell is a leading provider of innovative digital communication solutions. We are dedicated to delivering cutting-edge technology and ...

Alphabe Insight

Front Office Representative

Cleveland, OH

$15.25 - $18.25/hr

Front Office Representative At Elevare Branding, we believe that exceptional customer experiences begin with meaningful connections. As a company dedicated to helping businesses strengthen their ...

Alphabe Insight Inc

Front Office Representative

Miami, FL · On-site

$15 - $18/hr

Position Overview We are seeking a dynamic and personable Front Office Representative to join our team. This pivotal role serves as the first point of contact for our organization, demanding ...

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How much do front office representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for front office representative in the United States is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Front Office Representative vs Receptionist?

AspectFront Office RepresentativeReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices
Employer & IndustryHospitality, healthcare, corporateHospitality, healthcare, corporate
Job RoleHandles guest inquiries, check-ins, reservationsGreets visitors, answers phones, schedules appointments

Both roles involve front-desk duties and customer interaction, but Front Office Representatives often handle reservations and guest services in hospitality or healthcare settings, while Receptionists focus on greeting visitors and managing calls in various office environments.

What are Front Office Representatives?

Front Office Representatives are professionals who serve as the first point of contact for visitors and clients at a business or organization. Their primary responsibilities include greeting guests, answering phone calls, managing appointments, and handling administrative tasks such as sorting mail and maintaining records. They play a crucial role in creating a positive impression and ensuring smooth communication between clients and staff. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Front Office Representative, and why are they important?

To thrive as a Front Office Representative, you need strong organizational skills, attention to detail, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with office management software, phone systems, and scheduling tools is typically required. Excellent communication, professionalism, and a friendly demeanor are soft skills that help build positive first impressions and handle client interactions effectively. These abilities are crucial for ensuring smooth front desk operations, customer satisfaction, and efficient workflow in a business setting.

What are some common challenges faced by Front Office Representatives, and how can they be addressed?

Front Office Representatives often encounter challenges such as managing high volumes of guest check-ins and inquiries, handling difficult customer situations, and balancing multiple tasks simultaneously. Developing strong communication and organizational skills, as well as staying calm under pressure, can help address these challenges. Many organizations also provide training and support from team leads or supervisors, allowing representatives to learn best practices and quickly resolve issues as they arise.
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Front Office Representative jobs near you
Infographic showing various Front Office Representative job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 65% Full Time, 28% Part Time, 2% Temporary, and 3% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $34,538 per year, or $16.6 per hour.
Front Office Representative

Front Office Representative

Healthcare Outcomes Performance Co. (HOPCo)

Jacksonville, FL • On-site

$14.25 - $16.75/hr

Full-time

Posted 16 days ago

Job description

Ancillary Front Office Representative
Location: Southside Clinic (Jacksonville, Fl)
About Us
Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic care. We are committed to delivering accessible, five-star orthopedic services while continuing to grow with our patients and communities.
Position Summary
The PT Clinic Front Office Representative provides excellent customer service and supports efficient front office operations. This role assists with patient check-in, scheduling, insurance verification, and payment collection while maintaining a professional and welcoming environment.
Key Responsibilities
  • Greet and check in patients promptly and professionally
  • Collect and verify patient demographic, insurance, and consent information
  • Schedule appointments and follow-up visits
  • Verify insurance eligibility, referrals, and authorizations
  • Collect copays, coinsurance, and outstanding balances
  • Answer basic billing and insurance questions and escalate complex issues as needed
  • Scan and update patient documents accurately
  • Communicate schedule delays to patients in the lobby
  • Maintain and balance a secure cash drawer daily
  • Follow front office procedures and HIPAA guidelines
  • Maintain a clean, organized, and confidential workspace

Qualifications
  • High school diploma or GED preferred
  • Minimum of 1 year of front office or patient registration experience in a medical setting
  • Knowledge of insurance processes, medical terminology, and scheduling systems
  • Strong communication and customer service skills
  • Ability to handle sensitive situations with empathy and professionalism
  • Bilingual (English/Spanish) strongly preferred
  • Payment collection experience preferred

Work Environment & Physical Requirements
  • Standard medical office environment
  • May require travel between clinic locations
  • Ability to sit, stand, bend, and use a computer throughout the day

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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