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Fiber Customer Support Analyst Jobs (NOW HIRING)

ITech Recruiting

Applications Support

New York, NY

First Line Support Analyst A position exists for an experienced administrator to fill a First Line Support Analyst within the Customer Support Group. The candidate must have a minimum of 3 years ...

Harris

Support Analyst

Ohio, IL

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

Harris

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

Harris

Support Analyst

Indiana, PA

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

Harris

Support Analyst

Michigan, ND

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

OneTrust

Support Analyst

San Francisco, CA · On-site

$28.13 - $50/hr

Actively and autonomously manage a varied workload of customer support cases, keeping customers ... Complex analytical problem-solving skills * Continuous improvement mindset and ability to ...

Gateway Fiber

Customer Service Lead

O Fallon, MO

Gateway Fiber is seeking an outstanding individual to fill the role ofCustomer ServiceLead.Gateway ... With the support of its financial sponsor,CrosstimbersCapital Group, the company is initially ...

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Fiber Customer Support Analyst information

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$12

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$39

How much do fiber customer support analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fiber Customer Support Analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but experienced analysts with certifications like CISSP or CEH can earn higher salaries, often comparable to other cybersecurity roles.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What does a fiber analyst do?

A fiber customer support analyst is responsible for diagnosing and resolving issues related to fiber optic internet services. They assist customers with connectivity problems, perform troubleshooting, and may use tools like network testing equipment to ensure optimal service performance. The role often requires technical knowledge of fiber networks and strong communication skills.

How does a Fiber Customer Support Analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What does a customer support analyst do?

A customer support analyst assists customers by resolving technical issues, answering inquiries, and providing product or service guidance. In a fiber or telecommunications context, they troubleshoot network problems, document cases, and use support tools to ensure customer satisfaction and service continuity.

What are Fiber Customer Support Analysts?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

What is a fiber customer support analyst job description?

A fiber customer support analyst is responsible for assisting customers with technical issues related to fiber optic services, troubleshooting connectivity problems, and providing solutions via phone, chat, or email. They often use diagnostic tools and maintain knowledge of network systems to ensure customer satisfaction and service reliability.
More about Fiber Customer Support Analyst jobs
What cities are hiring for Fiber Customer Support Analyst jobs? Cities with the most Fiber Customer Support Analyst job openings:
What are the most commonly searched types of Fiber Customer Support Analyst jobs? The most popular types of Fiber Customer Support Analyst jobs are:
What states have the most Fiber Customer Support Analyst jobs? States with the most job openings for Fiber Customer Support Analyst jobs include:
What job categories do people searching Fiber Customer Support Analyst jobs look for? The top searched job categories for Fiber Customer Support Analyst jobs are:
Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.
Program and Customer Support Analyst

Program and Customer Support Analyst

Significance, Inc.

Port Hueneme, CA • On-site

Contractor

Re-posted 12 days ago

Job description

Significance is a woman-owned consulting firm serving the federal government.  We are known for building trusted relationships within our teams and with our clients and hiring the highest-level experts who implement innovative solutions. We also like to have fun!  Our focus on culture has contributed to Significance being named a Washington Business Journal Best Place to Work each of the last seven years.

The Program and Customer Support Specialist provides cross-functional support to essential programs and customer-facing operations at NSWC PHD. This role plays a key part in planning, directing, and driving the success of long-term, multi-faceted technology initiatives-often organized into sub-programs and tasks that deliver innovative solutions leveraging emerging concepts and rapidly advancing technologies.

The position encompasses a wide range of program and customer support activities aimed at achieving strategic objectives. Responsibilities include ensuring program alignment with organizational goals, developing plans and milestones, identifying risks, monitoring progress, and reporting on performance. The specialist will assist and guide both internal and external stakeholders, address inquiries, and resolve issues promptly to prevent disruptions. Additionally, this role facilitates communication and coordination across departments and teams to promote efficiency, goal alignment, and the delivery of high-quality service.

Tasks and Responsibilities:

Program Coordination & Execution-
Support planning, scheduling, and tracking of program deliverables and milestones across sub-tasks and technical domains
Coordinate meetings, briefings, and program-related events; prepare agendas and capture minutes
Monitor program metrics and compile data for performance reports and strategic reviews
Customer Engagement & Stakeholder Support
Respond to inquiries and support issue resolution with professionalism and discretion
Assist internal and external stakeholders to ensure alignment with program goals and technical objectives
Facilitate cross-departmental communication and task coordination to support program success

Documentation & Reporting-
Maintain organized records, logs, and documentation in accordance with DON standards
Prepare meeting materials, program communications, and executive-level reports
Contribute to documentation standardization and process improvement initiatives

Compliance & Operational Support-
Ensure all support activities adhere to DON policies, internal procedures, and government regulations
Support onboarding and personnel coordination for program staff
Collaborate with technical, financial, and administrative teams to support integrated program goals
Perform other job-related duties as assigned by Manager.

Required Skills
  • Excellent customer service and communication skills.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Strong attention to detail and excellent organizational skills.
  • Exceptional written and verbal communication skills.
  • Ability to work effectively under pressure.
  • Ability to maintain professional working relationships and demeanor.
  • Dependable, with strong time management skills.
  • Associates Degree in Business, Communications or Technical field; 6 years of relevant work experience can be substituted for degree  
Desired Skills
  • Experience supporting government contracting or Navy technical programs
  • Familiarity with program management tools and performance tracking systems
  • Knowledge of Navy policies, acquisition processes, or contract support
  • Experience coordinating across departments and managing customer relationships
At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.
 
We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.

We are an E-Verify Employer
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf


We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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