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Fiber Customer Support Analyst Jobs in Silver Spring, MD

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

Range

Support Analyst

Mclean, VA · On-site

About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide ... Refine our customer-facing AI agent to scale support * Leverage AI tools to uplevel your daily ...

ALTEN Technology USA

IT Support Analyst

Herndon, VA · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM ... Strong communication, customer service, and collaboration skills are essential, along with a proven ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$52K - $94K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the ... Infrastructure equipment troubleshooting such as APC or Eaton UPS', Fiber and/or Ethernet ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$52K - $94K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the ... Fiber and/or Ethernet installation/termination, and electronic testing and metering equipment. • ...

Makwa Global LLC

Operations Support Analyst

Mclean, VA · On-site

$60K - $65K/yr

Position Summary The Operations Support Analyst supports the company's accounting and operations ... Create accurate customer invoices in accordance with company policies and government contract ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management ... Excellent customer service and interpersonal skills. * Ability to work independently and ...

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All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Silver Spring, MD

Fiber Customer Support Analyst information

See Silver Spring, MD salary details

$12

$28

$41

How much do fiber customer support analyst jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for fiber customer support analyst in Silver Spring, MD is $28.86, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $41.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fiber Customer Support Analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but experienced analysts with certifications like CISSP or CEH can earn higher salaries, often comparable to other cybersecurity roles.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What does a fiber analyst do?

A fiber customer support analyst is responsible for diagnosing and resolving issues related to fiber optic internet services. They assist customers with connectivity problems, perform troubleshooting, and may use tools like network testing equipment to ensure optimal service performance. The role often requires technical knowledge of fiber networks and strong communication skills.

How does a Fiber Customer Support Analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What does a customer support analyst do?

A customer support analyst assists customers by resolving technical issues, answering inquiries, and providing product or service guidance. In a fiber or telecommunications context, they troubleshoot network problems, document cases, and use support tools to ensure customer satisfaction and service continuity.

What are Fiber Customer Support Analysts?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

What is a fiber customer support analyst job description?

A fiber customer support analyst is responsible for assisting customers with technical issues related to fiber optic services, troubleshooting connectivity problems, and providing solutions via phone, chat, or email. They often use diagnostic tools and maintain knowledge of network systems to ensure customer satisfaction and service reliability.
What are popular job titles related to Fiber Customer Support Analyst jobs in Silver Spring, MD? For Fiber Customer Support Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Fiber Customer Support Analyst jobs in Silver Spring, MD look for? The top searched job categories for Fiber Customer Support Analyst jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Fiber Customer Support Analyst jobs? Cities near Silver Spring, MD with the most Fiber Customer Support Analyst job openings:
Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Silver Spring, MD as of July 2026, with employment types broken down into 2% Locum Tenens, 86% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $60,036 per year, or $28.9 per hour.

Customer Support Analyst

Mode Branding

Washington, DC • On-site

Full-time

Posted 12 days ago

Job description

Company Description
No matter your company size or structure, our team are experienced enough to provide you with the exact level of service you need. Every business thrives when they have qualified, skilled people, which is why we have consultants ready to help you find the right talent for your event. We are trusted to provide value for clients and candidates, built on our reputation for delivering exceptional results.
At Mode Branding, our promise to our clients is to offer a one-stop shop with our personalized service, be determined in our approach and responsive to client needs, resourceful in finding solutions and reliable in delivering great outcomes and results.No matter your company size or structure, our team are experienced enough to provide you with the exact level of service you need. Every business thrives when they have qualified, skilled people, which is why we have consultants ready to help you find the right talent for your event. We are trusted to provide value for clients and candidates, built on our reputation for delivering exceptional results.
At Mode Branding, our promise to our clients is to offer a one-stop shop with our personalized service, be determined in our approach and responsive to client needs, resourceful in finding solutions and reliable in delivering great outcomes and results.
Job Description
Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer support experience. You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support.
Responsibilities
• Vast and varied, this role will have you getting up close and personal in all
aspects of the XXX operation and will allow you to move around the business
premises.
• Speak to our customers to take care of our needs and not only answer their
queries but find ways to surprise and delight them, and make sure they are
retended.
• Monitor customer complaints on social media and reach out to provide
assistance.
• Embrace the everyday challenges of building an exciting new shopping platform
and problem-solve them as they come up.
• Make sure our customer's issues are resolved.
• Come up with suggestions as to how XXX can improve processes and make
operations more efficient.
• Gather customer feedback and share with our Product, Sales and Marketing
teams.
• Ensure that the highest level of communication is maintained concerning client
queries, issues and complaints.
Qualifications
Requirements
• 1-2 years of experience in customer service or operational roles preferred.
• Proof of experience working in a fast paced environment, startup experience
preferred.
• Native-level English.
• You love solving problems and are prepared to throw yourself at any challenge
as they come up.
• You are prepared to work in a rotating shift system if required.
• You're excited about our brands and about building the best shopping experience
on earth!
• Excellent telephone manner and interpersonal skills
• Willingness to learn
• Good team player
• Positive and flexible attitude
• Highly motivated
• Professional approach
Additional Information
All your information will be kept confidential according to EEO guidelines.

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