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Fiber Customer Support Analyst Jobs in Silver Spring, MD

KACE

Program Support Analyst

Falls Church, VA · On-site

Title: Program Support Analyst Location: Falls Church, VA Security Clearance: MBI Security ... The KACE Way is our commitment to our employees, to our customers, and to our communities. Join ...

KACE

Program Support Analyst

Falls Church, VA · On-site

Title: Program Support Analyst Location: Falls Church, VA Security Clearance: MBI Security ... The KACE Way is our commitment to our employees, to our customers, and to our communities. Join ...

Media Trust

Operational Support Analyst

Mclean, VA · On-site

You will serve as a bridge between internal systems, customer needs, and product delivery. This is ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMT's scanning ...

Tecolote Research

Data Support Analyst

Arlington, VA · On-site

$60K - $85K/yr

Provide user support to DoD Analysts searching and exporting data into analysis-ready formats ... Customer support and communication * R or Python experience * Knowledge of DoD Cost and Software ...

VTG

Operations Support Analyst

Washington, DC · On-site

$95K - $102K/yr

Overview VTG is seeking an Operations Analyst to support the Navy, located at the Washington DC ... Proactive and excellent customer service with management experience. * Creative, poised, and ...

VTG

Operations Support Analyst

Washington, DC · On-site

$95K - $102K/yr

Overview VTG is seeking an Operations Analyst to support the Navy, located at the Washington DC ... Proactive and excellent customer service with management experience. * Creative, poised, and ...

The Media Trust

Operational Support Analyst

Mclean, VA · Remote

You will serve as a bridge between internal systems, customer needs, and product delivery. This is ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTʼs ...

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Showing results 21-40

All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Silver Spring, MD

Fiber Customer Support Analyst information

See Silver Spring, MD salary details

$12

$28

$41

How much do fiber customer support analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for fiber customer support analyst in Silver Spring, MD is $28.86, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $41.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the average salary for a fiber customer support analyst?

The average salary for a fiber customer support analyst typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced analysts with technical skills and certifications can earn higher salaries. Salaries are often complemented by benefits such as health insurance and paid time off.

What are the responsibilities of a Fiber Customer Support Analyst at Verizon?

A Fiber Customer Support Analyst at Verizon is responsible for assisting customers with technical issues related to fiber internet services, troubleshooting connectivity problems, and providing solutions to ensure customer satisfaction. They often use diagnostic tools and maintain detailed records of customer interactions to resolve issues efficiently and may work in a call center or support environment requiring strong communication skills.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

What are popular job titles related to Fiber Customer Support Analyst jobs in Silver Spring, MD?

For Fiber Customer Support Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Fiber Customer Support Analyst jobs in Silver Spring, MD look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Fiber Customer Support Analyst jobs?

Cities near Silver Spring, MD with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,036 per year, or $28.9 per hour.

Program Support Analyst

KACE

Falls Church, VA • On-site

Full-time

Posted 18 days ago

Job description

Title: Program Support Analyst
Location: Falls Church, VA
Security Clearance: MBI Security Clearance
Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent
Salary: Approximately $ 75,000-82,000.00/Annually
Level: ISA I-D
About KACE:
KACE delivers technology-enabled mission services that advance public health, public safety and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government's most complex challenges.
At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation's safety, security and performance.
We're proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we've built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.
The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!
Job Summary:
The Strategic Support Research & Development Program Support Analyst will provide program support to the Analytics Group for investigative tools and resources used in criminal investigations.
Essential Functions and Responsibilities:
  • Serve as a user account administrator for SSRD controlled tools & platforms. Responsible for new account creation, revocation of accounts, addressing access issues (e.g. password resets) and troubleshooting technical issues with vendors.
  • Create and deliver training materials (job aids, walkthroughs, quick start guides, recorded demos) for investigative tools and AI capabilities, tailored to inspectors, analysts, and program managers.
  • Conduct utilization and performance analysis, including tracking adoption metrics, identifying gaps, and producing dashboards or summaries that inform leadership decisions.
  • Conducting periodic compliance reviews to ensure tool usage is in alignment with SOPs.
  • Maintain documentation repositories, ensuring SOPs, training materials, pilot reports, and tool evaluations are current, accessible, and standardized.
  • Perform other duties as assigned in support of SSRD team's tool maintenance, technology research, and capability development efforts.

Minimum Qualifications & Skills:
  • Bachelor's degree from an accredited college or university. Significant work experience may be substituted for the education requirement.
  • Demonstrated work experience with similar duties.
  • Ability to communicate orally and in writing sufficient to express thoughts and ideas to internal and external audiences.
  • Ability to plan, coordinate, and monitor projects.
  • Ability to schedule and meet project deliverables, review project progress, and recommend changes in methodology where necessary.
  • Ability to assess vulnerabilities, risks, opportunities, and unintended consequences associated with investigative tools and resources while making recommendations and actions.
  • Ability to utilize various databases to monitor, reconcile, and update to ensure compliance with established policies and guidelines.
  • Ability to establish and maintain effective work relationships with internal and external customers.
  • Experience in gathering, analyzing and evaluating data and research to assist in completing projects and producing reports.
  • Experience using Microsoft Office products (e.g.: Excel, Word, PowerPoint) sufficient to compile data, update statistical reports, and prepare formal and informal work products.
  • Experience working with law enforcement is desired but not required.

Clearance:
Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements/Background Investigation Requirements:
  • Must be a U.S Citizen.
  • Favorable credit check for all cleared positions
  • Successfully passing a background investigation including drug screening.
  • Residency requirement - 3 consecutive years in the last 5 years.

Physical Requirements/Working Conditions:
  • Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
  • Climbing/Stooping/Kneeling: 10% of the time.
  • Lifting/Pulling/Pushing: 10%
  • Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time.
  • Sitting: Sitting for prolonged and extended periods of time.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
For more information about the company please visit our website at www.kacecompany.com
KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@kacecompany.com.

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