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Fiber Customer Support Analyst Jobs in Silver Spring, MD

Media Trust

Operational Support Analyst

Mclean, VA · Remote

You will serve as a bridge between internal systems, customer needs, and product delivery. This is ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTs scanning ...

The Media Trust

Operational Support Analyst

Mclean, VA · Remote

You will serve as a bridge between internal systems, customer needs, and product delivery. This is ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTs scanning ...

Dlapiper

Litigation Support Analyst

Washington, DC · Hybrid

$46.15 - $73.38/hr

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Dlapiper

Litigation Support Analyst

Reston, VA · Hybrid

$46.15 - $73.38/hr

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Dlapiper

Litigation Support Analyst

Baltimore, MD · Hybrid

$46.15 - $73.38/hr

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Fiber Communications LLC

Be Seen First

Experienced Fiber Optic Splicer

Northern Virginia, VA · On-site

$40K - $100K/yr

... customers. The ideal candidate has hands-on experience with fusion splicing, OTDR testing, fiber ... or comparable equipment--to analyze results and locate signal loss, breaks, attenuation ...

New

Leidos

Administrative Support Analyst

Alexandria, VA · On-site

Everything we do is built on a commitment to do what is right for our customers, our people, and ... We are seeking an experienced, professional Administrative Support Analyst to support a DoW ...

Fiber Communications LLC

Be Seen First

Experienced Fiber Optic Splicer

Northern Virginia, VA · On-site

$40K - $100K/yr

... customers. The ideal candidate has hands-on experience with fusion splicing, OTDR testing, fiber ... or comparable equipment--to analyze results and locate signal loss, breaks, attenuation ...

New

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All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Silver Spring, MD

Fiber Customer Support Analyst information

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How much do fiber customer support analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for fiber customer support analyst in Silver Spring, MD is $28.86, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $41.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the average salary for a fiber customer support analyst?

The average salary for a fiber customer support analyst typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced analysts with technical skills and certifications can earn higher salaries. Salaries are often complemented by benefits such as health insurance and paid time off.

What are the responsibilities of a Fiber Customer Support Analyst at Verizon?

A Fiber Customer Support Analyst at Verizon is responsible for assisting customers with technical issues related to fiber internet services, troubleshooting connectivity problems, and providing solutions to ensure customer satisfaction. They often use diagnostic tools and maintain detailed records of customer interactions to resolve issues efficiently and may work in a call center or support environment requiring strong communication skills.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

What are popular job titles related to Fiber Customer Support Analyst jobs in Silver Spring, MD?

For Fiber Customer Support Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Fiber Customer Support Analyst jobs in Silver Spring, MD look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Fiber Customer Support Analyst jobs?

Cities near Silver Spring, MD with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,036 per year, or $28.9 per hour.

Computer Support Analyst II

Netrix Global

Rockville, MD • On-site

Full-time

Re-posted 20 days ago

Job description

About The Opportunity

This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States.

Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a Computer Support Analyst II, you will play a crucial role in providing technical assistance and support to our clients and internal teams. You will be responsible for diagnosing and resolving hardware and software issues, configuring computer systems, maintaining and upgrading software applications, and ensuring the overall functionality of IT systems.

How You Will Make An Impact
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Install, configure, and maintain hardware and software components of computer systems.
  • Troubleshoot and resolve technical issues related to operating systems, networks, applications, and peripherals.
  • Perform regular upgrades to ensure systems remain updated and secure.
  • Collaborate with IT teams and vendors to ensure seamless integration and operation of systems.
  • Create and maintain technical documentation and manuals.
  • Train end-users on new hardware and software applications.
  • Conduct remote troubleshooting when necessary.
  • Ensure all IT equipment complies with organizational policies and procedures.
  • Maintain confidentiality and security of all company and client information.
What You Will Bring To The Table
  • 2 plus years of proven experience as a Computer Support Analyst or similar role.
  • Minimum of 1-3 years of hands-on experience with Microsoft Intune management and maintenance.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Strong knowledge of computer systems, hardware, and software applications.
  • Proficiency in troubleshooting technical issues and providing timely solutions.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and collaboratively within a team environment.
  • Strong analytical and problem-solving skills.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus

Interaction
Daily interaction with client management and employees.

Impact
Computer Support Analyst interacts with customers on a regular basis and needs to maintain a positive and professional attitude always.

About US

At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.

We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!

Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.

At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.

What You Can Expect From Us

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.

To learn more about Netrix Global please go to www.netrixglobal.com

Employment Type: FULL_TIME

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