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Entrylevel Help Desk Analyst Jobs in Silver Spring, MD

Collabera

Help Desk Analyst

Ashburn, VA

$21 - $28.75/hr

... helpdesk environment. Demonstrated analytical abilities in independently resolving routine problems within technical areas of responsibility. Uses sound judgment in determining priorities and ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...

USM

Help Desk Analyst Tier 1

Baltimore, MD

$20.25 - $27.75/hr

Serves as primary point of contact for all users in a help desk environment. * Generates user ... Performs data quality analysis and identifies approaches for improving data quality. * Supports ...

DMI

Mobile Device Help Desk Analyst

Baltimore, MD · On-site

$159K - $165K/yr

About the Opportunity DMI, LLC is seeking a Mobile Device Help Desk Analyst to join us. Duties and Responsibilities: * Responsible for managing all Wireless Accounts including, but not limited to ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

The Help Desk Tech will perform troubleshooting with customers and determine the best solution for ... Ability to analyze, apply logic and solve technology problems. * Ability to establish and maintain ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... An analytical mindset, proficiency in Microsoft desktop client technologies, and a knack for ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... An analytical mindset, proficiency in Microsoft desktop client technologies, and a knack for ...

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... An analytical mindset, proficiency in Microsoft desktop client technologies, and a knack for ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Openings & Internships

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Silver Spring, MD

Entrylevel Help Desk Analyst information

See Silver Spring, MD salary details

$14

$24

$37

How much do entrylevel help desk analyst jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for entrylevel help desk analyst in Silver Spring, MD is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.84 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Silver Spring, MD? For Entrylevel Help Desk Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Silver Spring, MD look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entrylevel Help Desk Analyst jobs? Cities near Silver Spring, MD with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Help Desk Analyst

Help Desk Analyst

Burke & Herbert Bank & Trust

Alexandria, VA • On-site

$24 - $29/hr

Full-time

Posted 3 days ago

Burke & Herbert Bank rating

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

147th of 170 rated banks

Job description

CLASSIFICATION: Non-exempt


REPORTS TO: Help Desk Supervisor


DATE: July 22, 2026



JOB DESCRIPTION

Summary/Objective

Responsible for performing problem resolutions to support the bank’s users (user access problems, printer connections, etc.).


Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintains and disseminates information pertinent to computer matters to appropriate management.
  • Monitors incident call activities to ensure timely and accurate responses with adequate consideration given to relevant concerns.
  • Maintains a competent level of expertise and knowledge of all the requirements of Help Desk issues, including policies and changes affecting the bank’s activities.
  • Provides excellent customer service.
  • Provides technical assistance to the bank’s computer systems.
  • Answers questions, or resolves computer, phone, printer, and network problems for bank users, in person via telephone or from remote location.
  • Provides assistance concerning the use of computer hardware and software including printing,

Software installation, banking applications, email, and operating systems.

  • Installs and update desktops, laptops, networks, and related software.
  • Creates and configures user accounts within Bank and other systems, assigns and/or revokes appropriate permissions, licenses and access levels.
  • Enables user accounts and reset passwords for different banking systems.
  • Troubleshoots all information technology issues, including software, hardware and networking.
  • Configures workstations sessions and user profiles banking platforms.
  • Troubleshoots with bank vendors.
  • Contacts Telecom and Hardware vendors for telephone and printer related issues.
  • Disconnects and re-connect computers to accommodate office and or user moves.
  • Document reported issues within the service desk application and follow up with the customer.
  • Reports any unresolved or critical level problems to higher authority.


Other Duties

  • Perform other duties as assigned.


Skills/Abilities

  • Ability to effectively communicate with end-users, vendors and IT Dept management and personnel.
  • Aptitude, technical ability and willingness to learn technical requirements of Help Desk, network systems, telecommunications and various software applications.
  • Excellent oral communication skills and interpersonal skills.
  • Good writing abilities to clearly detail facts and solutions.
  • Excellent analytical skills to make fast and precise resolutions to network, application and PC issues.
  • Working knowledge of the Bank’s standards and procedures.
  • Strong organizational skills.
  • Ability to prioritize issues and problems.
  • Ability to utilize customer service skills to interact effectively and cooperatively with system and network users and train staff in basic troubleshooting techniques.
  • Ability to work well in pressure situations and meeting deadlines.
  • Ability to work well alone and as a member of a team.
  • Knowledgeable about recent innovations in IT.
  • Examining presenting concerns from multiple angles to select and implement the most suitable solutions

Supervisory Responsibility

This position does not have supervisory responsibilities.


Work Environment

This job operates within a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copiers. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. This position requires the individual to work some Saturday hours on rotation with other staff members.


Physical Demands

This position requires manual dexterity, and the ability to lift 20-35 pounds of equipment. This position requires bending, stooping or standing as necessary.


Travel

Some travel to and from bank locations may be necessary.

Education and Experience

  • Minimum two years of experience as a Help Desk Analyst or associate's degree in information systems or like degree. Exposure to financial environment a plus.
  • Basic understanding of ITIL methodologies.
  • Experience working with Service Desk ticketing application.
  • Prior experience working with EntraID, Active Directory, Microsoft Office products.

For Applicants located in Alexandria, Virginia (VA): The anticipated salary range for this position is $24.00 - $29.00 per hour.

For Applicants from all other locations: The salary will be based on experience, qualifications, and geographic location.

The ranges listed for Virginia represent the good-faith compensation the Company reasonably expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.


Equal Employment Opportunity/M/F/disability/protected veteran status



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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