Washington, DC · Hybrid
$23.25 - $31.75/hr
SAIC is currently seeking a motivated, career and customer service oriented Help Desk Analyst to ... an entry level experience and understanding of MIS environments. Use a standardized problem ...
Washington, DC · Hybrid
$23.25 - $31.75/hr
SAIC is currently seeking a motivated, career and customer service oriented Help Desk Analyst to ... an entry level experience and understanding of MIS environments. Use a standardized problem ...
$21 - $28.75/hr
... helpdesk environment. Demonstrated analytical abilities in independently resolving routine problems within technical areas of responsibility. Uses sound judgment in determining priorities and ...
$21 - $28.75/hr
... helpdesk environment. Demonstrated analytical abilities in independently resolving routine problems within technical areas of responsibility. Uses sound judgment in determining priorities and ...
$20.25 - $27.75/hr
Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...
$20.25 - $27.75/hr
Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...
Baltimore, MD · On-site
$20.25 - $27.75/hr
Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...
Baltimore, MD · On-site
$20.25 - $27.75/hr
Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...
Baltimore, MD · On-site
$20.25 - $27.75/hr
Serves as primary point of contact for all users in a help desk environment. * Generates user ... Performs data quality analysis and identifies approaches for improving data quality. * Supports ...
Baltimore, MD · On-site
$20.25 - $27.75/hr
Serves as primary point of contact for all users in a help desk environment. * Generates user ... Performs data quality analysis and identifies approaches for improving data quality. * Supports ...
Silver Spring, MD · On-site
$35K/yr
Help Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email, chat and ...
Silver Spring, MD · On-site
$35K/yr
Help Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email, chat and ...
Silver Spring, MD · On-site
$35K/yr
Help Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email, chat and ...
Quick apply
Silver Spring, MD · On-site
$35K/yr
Help Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email, chat and ...
Alexandria, VA · On-site
$22 - $30/hr
KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This ...
Quick apply
Alexandria, VA · On-site
$22 - $30/hr
KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This ...
Alexandria, VA · On-site
$22 - $30/hr
KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This ...
Alexandria, VA · On-site
$22 - $30/hr
KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This ...
Baltimore, MD · On-site
$20.25 - $27.75/hr
The Help Desk Tech will perform troubleshooting with customers and determine the best solution for ... Ability to analyze, apply logic and solve technology problems. * Ability to establish and maintain ...
Baltimore, MD · On-site
$20.25 - $27.75/hr
The Help Desk Tech will perform troubleshooting with customers and determine the best solution for ... Ability to analyze, apply logic and solve technology problems. * Ability to establish and maintain ...
Washington, DC · On-site
Description DOB is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to ...
Washington, DC · On-site
Description DOB is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to ...
Columbia, MD · On-site
$20 - $27.25/hr
The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...
Columbia, MD · On-site
$20 - $27.25/hr
The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...
Columbia, MD · On-site
$20 - $27.25/hr
The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...
Columbia, MD · On-site
$20 - $27.25/hr
The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...
Washington, DC · On-site
Description DOB is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to ...
Washington, DC · On-site
Description DOB is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to ...
Columbia, MD · On-site
$20 - $27.25/hr
The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...
Columbia, MD · On-site
$20 - $27.25/hr
The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...
Washington, DC · On-site
$60K - $70K/yr
As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... An analytical mindset, proficiency in Microsoft desktop client technologies, and a knack for ...
Washington, DC · On-site
$60K - $70K/yr
As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... An analytical mindset, proficiency in Microsoft desktop client technologies, and a knack for ...
Reston, VA · On-site
$69.50 - $90.75/hr
The SAP Basis Junior Consultant will assist in the administration, maintenance, and support of JTSi clients' SAP systems and provide basic troubleshooting as a Level 1 Help Desk Analyst.
Reston, VA · On-site
$69.50 - $90.75/hr
The SAP Basis Junior Consultant will assist in the administration, maintenance, and support of JTSi clients' SAP systems and provide basic troubleshooting as a Level 1 Help Desk Analyst.
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
Quick apply
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
$14.91 - $16.92
3% of jobs
$16.92 - $18.93
8% of jobs
$20.44 is the 25th percentile. Wages below this are outliers.
$18.93 - $20.94
18% of jobs
$20.94 - $22.95
18% of jobs
The median wage is $23.34 / hr.
$22.95 - $24.96
14% of jobs
$26.87 is the 75th percentile. Wages above this are outliers.
$24.96 - $26.97
15% of jobs
$26.97 - $28.98
9% of jobs
$28.98 - $31
6% of jobs
$31 - $33.01
3% of jobs
$33.01 - $35.02
3% of jobs
$35.02 - $37.03
2% of jobs
$14
$24
$37
| Aspect | Entrylevel Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | High school diploma or equivalent; often holds certifications like CompTIA A+ |
| Work Environment | Support teams in corporate or IT service settings, providing remote or on-site assistance | IT support centers, corporate offices, or client sites, handling technical issues |
| Employer & Industry Usage | Common in various industries including healthcare, finance, and tech | Primarily in IT service providers and internal corporate IT departments |
Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.
For Entrylevel Help Desk Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
The top searched job categories for Entrylevel Help Desk Analyst jobs in Silver Spring, MD are:
Cities near Silver Spring, MD with the most Entrylevel Help Desk Analyst job openings:
$23.25 - $31.75/hr
Full-time
Posted 7 days ago
7.9
Based on 79 frontline employees who took The Breakroom Quiz
79th of 224 rated it services
SAIC is currently seeking a motivated, career and customer service oriented Help Desk Analyst to join our team in Washington DC.
This is a hybrid position 3 days in office, 2 days remote.
In this role you will provide remote support to users for program application/software issues and problems. Take calls from end users, input end user incident information into the program's ticketing application, diagnose issues, recommend Tier 1 level solutions, and provide follow-up. Possess an entry level experience and understanding of MIS environments. Use a standardized problem management database and help desk ticketing system (BMC Remedy).
Duties/Tasks and Responsibilities:
Required:
Technical Proficiencies:
Sourced by ZipRecruiter
