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Entrylevel Help Desk Analyst Jobs in Silver Spring, MD

Essnova Solutions

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

We are seeking a skilled Help Desk Specialist to join our Service Desk team supporting Platform ... Strong analytical and customer service skills. * Ability to document procedures and create end-user ...

NeevSys Inc

Help Desk Manager

Rockville, MD · On-site

Help Desk Manager / Service Desk Lead Location: Silver Spring, MD, Hybrid Work Schedule: Monday ... Prepare operational dashboards, performance reports, trend analyses, and improvement ...

S2Technologies

Help Desk Specialist

Washington, DC

Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. Coordinate with the ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. * Coordinate with the ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Help Desk Specialist to support a critical DOD program -- powering the platform ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

ActioNet

Help Desk Manager Level I

Arlington, VA · On-site

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

USM

Helpdesk Analyst

Baltimore, MD

$20.25 - $27.75/hr

Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and ... Helpdesk Analyst Location: Baltimore, MD, 21117 Duration: 1+ year * Prefer Tier 1 Help Desk ...

Koniag, Inc.

Help Desk Specialist

Arlington, VA · On-site

$24 - $32/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... analyst with responsibility for resolving the most complex customer problems. * Knowledge and skill ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

kgs

Help Desk Specialist

Arlington, VA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... analyst with responsibility for resolving the most complex customer problems. * Knowledge and skill ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

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Showing results 21-40

All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Silver Spring, MD

Entrylevel Help Desk Analyst information

See Silver Spring, MD salary details

$14

$24

$37

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entrylevel help desk analyst in Silver Spring, MD is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.84 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Silver Spring, MD?

For Entrylevel Help Desk Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:

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Cities near Silver Spring, MD with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you

Help Desk Support

Essnova Solutions

Washington, DC • On-site

$23.25 - $31.75/hr

Other

Re-posted 17 days ago

Job description

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation.
  • Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated hours of operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution timelines.
  • Log, triage, categorize, prioritize, and resolve user-reported incidents using an industry-standard ticket management system; escalate unresolved issues per defined procedures.
  • Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues.
  • Monitor incoming tickets for Critical and High priority issues and ensure immediate response within required timeframes (e.g., 15-minute logging for Critical incidents).
  • Analyze recurring issues and trends to proactively identify systemic problems and recommend preventive solutions to Application Development and PM leadership.
  • Administer user accounts and role-based permissions within TRIRIGA, process BEARS access requests, and maintain updated user lists in monthly status reports.
  • Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.
  • Maintain and update Knowledge Management (KM) repository, FAQs, and support documentation to promote user self-service and reduce recurring ticket volume.
  • Support system releases and upgrades by providing surge support coverage, post-release stabilization assistance, and user communications.

Requirements
  • Must have experience supporting TRIRIGA and/or other IWMS systems for Federal Agencies
  • Must have expertise in ticket management systems (e.g., ServiceNow)
  • Must have experience resolving user issues in IWMS systems
  • Must have familiarity with TRIRIGA permissions, role-based access, and interface troubleshooting

Apply