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Entrylevel Help Desk Analyst Jobs in Silver Spring, MD

ONEGLOBE LLC

Help Desk Analyst - Tier II

Washington, DC

$23.25 - $31.75/hr

Description As a Help Desk Tier 2 Analyst, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...

USM

Help Desk Analyst Tier 1

Baltimore, MD

$20.25 - $27.75/hr

Serves as primary point of contact for all users in a help desk environment. * Generates user ... Performs data quality analysis and identifies approaches for improving data quality. * Supports ...

Serigor Inc

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

The Help Desk Tech will perform troubleshooting with customers and determine the best solution for ... Ability to analyze, apply logic and solve technology problems. * Ability to establish and maintain ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

The Help Desk Tech will perform troubleshooting with customers and determine the best solution for ... Ability to analyze, apply logic and solve technology problems. * Ability to establish and maintain ...

CGI Inc.

Functional Business Analyst - Help Desk

Arlington, VA · On-site

$23.50 - $32.25/hr

Functional Business Analyst - Help Desk Category: Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID:J0626-1045 Employment Type: Full Time U.S. - CGI ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... An analytical mindset, proficiency in Microsoft desktop client technologies, and a knack for ...

New

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... An analytical mindset, proficiency in Microsoft desktop client technologies, and a knack for ...

New

Openings & Internships

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Silver Spring, MD

Entrylevel Help Desk Analyst information

See Silver Spring, MD salary details

$14

$24

$37

How much do entrylevel help desk analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for entrylevel help desk analyst in Silver Spring, MD is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.84 per hour, depending on experience, location, and employer.

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and familiarity with common troubleshooting tools. Many employers offer on-the-job training and look for candidates with relevant certifications or a basic understanding of computer systems and networks.

What job makes $10,000 a month without a degree?

An entry-level Help Desk Analyst typically does not earn $10,000 a month without additional experience or certifications. High-paying roles that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. Most IT support roles start with lower salaries, but advanced positions or freelance consulting can offer higher income over time.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk analysts. These roles still require human skills like customer service, problem-solving, and technical knowledge to handle complex issues and provide personalized support. AI tools serve as assistants to help desk staff, enhancing efficiency rather than replacing the entire role.

Can you get a helpdesk job with no experience?

Entry-level help desk analyst positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, software, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Silver Spring, MD? For Entrylevel Help Desk Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Silver Spring, MD look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entrylevel Help Desk Analyst jobs? Cities near Silver Spring, MD with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Help Desk Analyst - Tier II

Help Desk Analyst - Tier II

ONEGLOBE LLC

Washington, DC

$23.25 - $31.75/hr

Other

Posted 9 days ago

Job description

Description

As a Help Desk Tier 2 Analyst, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems' related questions.

  • Serve in a team of Tier 1 and 2 Help Desk support Analyst providing technical help desk oversight. The FEMA Help Desk team supports multiple FEMA systems and will support both internal and external end-users. Users contact the service team via telephone, email or through Microsoft Teams, and Service Desk ticketing tool.
  • Work in a team that performs duties that involve the planning and delivery of customer support services including, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. 
  • Provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues. 
  • Diagnose and resolve problems in response to customer reported incidents, researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements. 
  • Provide constant customer service improvements such as communications and relationships

Requirements

  •  Bachelor's degree plus a minimum of 8 years of experience.
  • Must be a U.S. citizen to obtain a FEMA Entrance on Duty (EOD) security clearance.
  • Excellent verbal and written communication skills, phone etiquette, data entry.
  • Good teamwork, problem-solving, and analytical skills.
  • Experience in troubleshooting and conducting root cause analysis.
  • Must be customer focused and service oriented, attentive to details, with ability to multi-task and act with professionalism at all times

Preferred Qualifications:

  • Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support.
  • Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support.
  • Experience working in a call center or Help Desk and Support center organization, providing user support and customer service.
  • Experience with an incident management application.

About OneGlobe

OneGlobe LLC is a small business headquartered in Virginia that has delivered innovative software engineering, cloud, data, and AI/ML solutions to federal customers since 2005. We are an AWS Partner Network Advanced Tier Consulting Partner, CMMI-DEV Level 3 appraised, and have been recognized as a Top Workplace. Our culture emphasizes continuous learning, collaboration, and mission-focused delivery - and we invest in our people through training, certifications, and clear career pathways.

OneGlobe is staffing a federal data science services team that supports a high-impact mission program. The team works alongside business analysts, machine learning engineers, application developers, and government leaders to build analytic and AI/ML capabilities on top of an enterprise analytics platform. The work spans predictive and prescriptive analytics, machine learning, natural language processing, graph analytics, visualization, and unified case management - at a scale of millions of records per day. Engagements typically run from three-month sprints to multi-year capability builds, on mostly structured data drawn from many disparate sources.

The Data Analyst is a key member of the project team, working under occasional supervision to mine, prepare, analyze, and report on mission data. They implement models built by senior team members, design dashboards and reports, and surface findings that inform program decisions and policy.

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