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Epic Help Desk Analyst Jobs in Silver Spring, MD

Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

Req ID: 41815 Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

New

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

New

Help Desk Analyst

Ashburn, VA · On-site

$21 - $28.75/hr

... helpdesk environment. Demonstrated analytical abilities in independently resolving routine problems within technical areas of responsibility. Uses sound judgment in determining priorities and ...

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with ...

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Help Desk Analyst Level 1

Baltimore, MD

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...

Help Desk Analyst Tier 1

Baltimore, MD

$20.25 - $27.75/hr

Serves as primary point of contact for all users in a help desk environment. * Generates user ... Performs data quality analysis and identifies approaches for improving data quality. * Supports ...

HELP DESK

Washington, DC

$23.25 - $31.75/hr

We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...

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Epic Help Desk Analyst information

See Silver Spring, MD salary details

$14

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$37

How much do epic help desk analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for epic help desk analyst in Silver Spring, MD is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.84 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Silver Spring, MD?

For Epic Help Desk Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:

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What cities near Silver Spring, MD are hiring for Epic Help Desk Analyst jobs?

Cities near Silver Spring, MD with the most Epic Help Desk Analyst job openings:

Help Desk Analyst

GrayRobinson

Washington, DC • On-site

$23.25 - $31.75/hr

Full-time

Posted 15 days ago


Job description

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, evaluating and implementing new software. The ideal candidate must demonstrate effective communication skills and be capable of responding to users regarding a variety of complex questions in a professional, efficient, and timely manner.

The position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. Capable of formatting and troubleshooting Word, Excel, PowerPoint, and Outlook. Law firm experience is a plus.

We provide a professional work environment and a competitive employment package, including comprehensive benefits.

GrayRobinson is an Equal Opportunity Employer.