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Entrylevel Help Desk Analyst Jobs in Silver Spring, MD

Koniag, Inc.

Help Desk Specialist

Arlington, VA · On-site

... analyst with responsibility for resolving the most complex customer problems. * Knowledge and skill ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

Veredus - DC

Teir 1 Help Desk

Herndon, VA · On-site

$20.50 - $27.75/hr

... Help Desk or Deskside support AND a MS Certification A qualified candidate will join a team who ... Perform analysis of problems and assist with corrective action to restore functionality. Work with ...

kgs

Help Desk Specialist

Arlington, VA

... analyst with responsibility for resolving the most complex customer problems. * Knowledge and skill ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

kgs

Service Desk Analyst

Vienna, VA · On-site

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Koniag, Inc.

Service Desk Analyst

Vienna, VA · On-site

$30 - $35/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

kgs

Service Desk Analyst

Vienna, VA · On-site

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

22nd Century

HelpDesk Analyst

Sterling, VA

$20.25 - $27.75/hr

Title : Operations and Maintenance helpdesk Analyst 307120 Duration: 13 Weeks Contract to hire ... May be directed by Help Desk, Service Desk or script using standard methods, techniques, and tools.

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

Title : Operations and Maintenance helpdesk Analyst 307120 Duration: 13 Weeks Contract to hire ... May be directed by Help Desk, Service Desk or script using standard methods, techniques, and tools.

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service ... analysis, and some reporting. This team is the primary point of contact for IT inquiries that may ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... analysis, and some reporting. This team is the primary point of contact for IT inquiries that may ...

Entarian

Help Desk Specialist

Silver Spring, MD

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... analysis, and some reporting. This team is the primary point of contact for IT inquiries that may ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Silver Spring, MD

Entrylevel Help Desk Analyst information

See Silver Spring, MD salary details

$14

$24

$37

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entrylevel help desk analyst in Silver Spring, MD is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.84 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

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For Entrylevel Help Desk Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:

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Entrylevel Help Desk Analyst jobs near you

Help Desk Specialist II (CRS)

Computer World Services

Washington, DC

$59K - $70K/yr

Full-time

Re-posted 28 days ago

Job description

Job Description
The Help Desk Specialist II provides advanced customer service and technical support, serving as a primary escalation point for complex issues. This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures. This role may serve as a task lead, providing functional guidance, training, and quality assurance for Help Desk Specialist I personnel.
Key Tasks & Responsibilities
  • Technical Support
  • Provide end-to-end technical support for all end user devices, standard desktop software, Windows OS, email, printing, MS Office / M365, connectivity, and access issues.
  • Support applications and conference room A/V equipment.
  • Diagnose and resolve moderate to complex incidents on first contact when possible.
  • Perform and validate ad hoc database queries or updates when authorized.
  • Serve as the escalation point for unresolved issues.
  • Customer Service & Contact Channels
  • Provide responsive, professional support through multiple channels. Telephone, email, chat/IM, remote tools, Teams/Zoom, and in-person assistance.
  • Respond to walk-ins, scheduled appointments, and self-service submissions.
  • Deliver concierge-style service for tickets escalated to ensure follow-through, status tracking, approvals coordination, and timely updates to customers.
  • Incident Management & Documentation
  • Receive, categorize, document, research, and resolve or escalate all incidents and service requests in accordance with processes, standards, and SLA timelines.
  • Escalate potential defects or system issues via the Service Disruption Reporting process.
  • Track, monitor, and update tickets throughout their lifecycle, ensuring accurate and complete documentation.
  • Embedded Support
  • Provide hands-on, onsite support within office spaces.
  • Act as a rapid response technician during work-stoppage scenarios, performing immediate triage, implementing workarounds, or escalating issues promptly.
  • Maintain availability during core hours, remaining logged into call center/hotline when not assisting users directly.
  • Monitor email, chat, and text communications while away from the desk during the workday.
  • Quality Assurance, Reporting & Metrics
  • Assist with research, trend analysis, and weekly metrics reporting.
  • Support quality control efforts by reviewing ticket accuracy, timeliness, and customer satisfaction indicators.
  • Contribute to the development or refinement of help desk processes, knowledge base articles, procedures, and scripts.
  • Leadership, Training & Guidance
  • Provide functional guidance, mentoring, and technical support to Help Desk Specialist I staff.
  • Offer training and coaching to improve resolution rates and service consistency.
  • Serve as a task lead when assigned, supporting workflow coordination, ticket queue management, and escalation handling.
Education & Experience
  • Minimum General Experience
  • Minimum of four (4) years in customer service or technical support operations
  • Minimum Education
  • High School Diploma
Certifications
  • ITIL certification v4 preferred.
Security Clearance
  • Ability to obtain Public Trust clearance.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
  • Onsite at customer location
$59,000 - $70,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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