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Entrylevel Help Desk Analyst Jobs in Silver Spring, MD

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

We are seeking a skilled Help Desk Specialist to join our Service Desk team supporting Platform ... Strong analytical and customer service skills. * Ability to document procedures and create end-user ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

RIVIDIUM

Service Desk Analyst

Alexandria, VA

$22 - $30/hr

RiVidium is seeking a Service Desk Analyst. This role supports IT, Cybersecurity, and Data ... Executes PWS C.5.3.5 helpdesk operations; provides Tier I/II support, ticket escalation, and ...

CGI Inc.

Functional Business Analyst - Help Desk

Arlington, VA · On-site

$23.50 - $32.25/hr

Functional Business Analyst - Help Desk Category: Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID:J0626-1048 Employment Type: Full Time U.S. - What we ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

Monitor help desk performance metrics, analyze trends in user support requests, and generate reports for management * Identify areas for improvement and implement strategies to enhance service ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

Monitor help desk performance metrics, analyze trends in user support requests, and generate reports for management * Identify areas for improvement and implement strategies to enhance service ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

Monitor help desk performance metrics, analyze trends in user support requests, and generate reports for management * Identify areas for improvement and implement strategies to enhance service ...

Leidos

Help Desk Manager

Merrifield, VA · On-site

$92K - $166K/yr

Monitor help desk performance metrics, analyze trends in user support requests, and generate reports for management * Identify areas for improvement and implement strategies to enhance service ...

Leidos

Help Desk Manager

Falls Church, VA · On-site

$92K - $166K/yr

Monitor help desk performance metrics, analyze trends in user support requests, and generate reports for management * Identify areas for improvement and implement strategies to enhance service ...

Leidos

Help Desk Manager

Burke, VA · On-site

$92K - $166K/yr

Monitor help desk performance metrics, analyze trends in user support requests, and generate reports for management * Identify areas for improvement and implement strategies to enhance service ...

Leidos

Help Desk Manager

Sterling, VA · On-site

$92K - $166K/yr

Monitor help desk performance metrics, analyze trends in user support requests, and generate reports for management * Identify areas for improvement and implement strategies to enhance service ...

Leidos

Help Desk Manager

Reston, VA · On-site

$92K - $166K/yr

Monitor help desk performance metrics, analyze trends in user support requests, and generate reports for management * Identify areas for improvement and implement strategies to enhance service ...

RiVidium, Inc

Service Desk Analyst

Alexandria, VA · On-site

$22 - $30/hr

Full-Time/Part-Time Full-Time Description RiVidium is seeking a Service Desk Analyst. This role ... Executes PWS C.5.3.5 helpdesk operations; provides Tier I/II support, ticket escalation, and ...

Soliel LLC

Help Desk Agent

Annapolis Junction, MD · On-site

$17.25 - $22.25/hr

The help desk agent will field requests for support from the ticketing system and email, research ... DoD experience · Analytical skills used to troubleshoot mobile devices, application and ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Silver Spring, MD

Entrylevel Help Desk Analyst information

See Silver Spring, MD salary details

$14

$24

$37

How much do entrylevel help desk analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for entrylevel help desk analyst in Silver Spring, MD is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.84 per hour, depending on experience, location, and employer.

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and familiarity with common troubleshooting tools. Many employers offer on-the-job training and look for candidates with relevant certifications or a basic understanding of computer systems and networks.

What job makes $10,000 a month without a degree?

An entry-level Help Desk Analyst typically does not earn $10,000 a month without additional experience or certifications. High-paying roles that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. Most IT support roles start with lower salaries, but advanced positions or freelance consulting can offer higher income over time.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk analysts. These roles still require human skills like customer service, problem-solving, and technical knowledge to handle complex issues and provide personalized support. AI tools serve as assistants to help desk staff, enhancing efficiency rather than replacing the entire role.

Can you get a helpdesk job with no experience?

Entry-level help desk analyst positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, software, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Silver Spring, MD? For Entrylevel Help Desk Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Silver Spring, MD look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entrylevel Help Desk Analyst jobs? Cities near Silver Spring, MD with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Help Desk Support

Help Desk Support

Essnova Solutions, Inc.

Washington, DC • On-site

$23.25 - $31.75/hr

Full-time

Posted 25 days ago

Job description

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation.

  • Operate and manage the TRIRIGA Help Desk function (Tier 1–3 escalation model) during designated hours of operation (7:00 AM–6:00 PM ET), ensuring compliance with defined SLA response and resolution timelines.
  • Log, triage, categorize, prioritize, and resolve user-reported incidents using an industry-standard ticket management system; escalate unresolved issues per defined procedures.
  • Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues.
  • Monitor incoming tickets for Critical and High priority issues and ensure immediate response within required timeframes (e.g., 15-minute logging for Critical incidents).
  • Analyze recurring issues and trends to proactively identify systemic problems and recommend preventive solutions to Application Development and PM leadership.
  • Administer user accounts and role-based permissions within TRIRIGA, process BEARS access requests, and maintain updated user lists in monthly status reports.
  • Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.
  • Maintain and update Knowledge Management (KM) repository, FAQs, and support documentation to promote user self-service and reduce recurring ticket volume.
  • Support system releases and upgrades by providing surge support coverage, post-release stabilization assistance, and user communications.

Requirements

  • Must have experience supporting TRIRIGA and/or other IWMS systems for Federal Agencies
  • Must have expertise in ticket management systems (e.g., ServiceNow)
  • Must have experience resolving user issues in IWMS systems
  • Must have familiarity with TRIRIGA permissions, role-based access, and interface troubleshooting