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Epic Super User Jobs (NOW HIRING)

Nationwide Children's Hospital

$39.90/hr

Serves as an expert EPIC Super User. Assesses, monitors, and supports employees throughout the shift. * Facilitates direct patient care through coaching, delegation and service recovery. Provides ...

Nationwide Children's Hospital

$5.20/hr

Serves as an expert EPIC Super User. Assesses, monitors, and supports employees throughout the shift. * Facilitates direct patient care through coaching, delegation and service recovery. Provides ...

Mass General Brigham

Practice Assistant II

Westwood, MA · On-site

$17.71 - $24.94/hr

Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided). * Provides assistance and training to others in these areas. * May perform more complex or ...

E-Solutions

Dental Hygienist

Oakland, CA · On-site

$70 - $85/hr

A proactive attitude and willingness to participate actively in continual improvement of the clinics operations Note this hire will be an Epic Super User who receives extra training on Epic, acting ...

Nationwide Children's Hospital

$50.80/hr

Serves as an expert EPIC Super User. Assesses, monitors, and supports employees throughout the shift. * Facilitates direct patient care through coaching, delegation and service recovery. Provides ...

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How much do epic super user jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for epic super user in the United States is $56.31, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $75.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Epic Super User position, and why are they important?

To thrive as an Epic Super User, you need in-depth knowledge of clinical workflows, strong problem-solving abilities, and a familiarity with healthcare information systems, ideally supported by prior clinical or technical experience. Proficiency in the Epic electronic health record (EHR) system and completion of any required Epic training or certification are typically expected. Strong communication, patience, and a collaborative approach help you effectively support colleagues and train end-users. These skills are crucial for ensuring smooth EHR adoption, resolving user issues, and optimizing clinical processes.

How to become a superuser in Epic?

To become an Epic Super User, you typically need to have experience working with Epic systems, complete specific Epic training programs, and obtain certification in relevant modules. Gaining in-depth knowledge of Epic workflows and demonstrating proficiency often leads to superuser roles, which involve supporting end-users and optimizing system use.

What is an Epic Super User?

An Epic Super User is a staff member who serves as a go-to resource during and after the implementation of the Epic electronic health record (EHR) system. They provide frontline support by assisting colleagues with system navigation, troubleshooting issues, and reinforcing best practices. Super Users receive additional training to bridge the gap between end users and the IT support team, ensuring a smooth transition and ongoing system optimization.

What are the primary responsibilities of an Epic Super User during an Epic implementation or upgrade?

Epic Super Users play a vital role during system implementations or upgrades by acting as the first line of support for their peers, answering questions, and resolving issues that arise on the floor. They often participate in training sessions, help customize workflows, and relay user feedback to the IT or project team. On a typical day, Super Users may assist with troubleshooting, conduct demonstrations, and document improvement suggestions. This hands-on involvement makes them key contributors to a smooth transition and long-term success of the Epic system in their department.

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Epic Super User jobs near you
Infographic showing various Epic Super User job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $117,135 per year, or $56.3 per hour.

EPIC Training Specialist l

Central Health

Austin, TX • On-site

Full-time

Posted 5 days ago

Job description

Overview
The Epic Training Specialist I is responsible for the training and support of all clinical and administrative team members. The Epic Training Specialist I will create training documentation and curriculum; perform technical training for new hires and ongoing user training during system changes/upgrades; participate in quality assurance testing to ensure end user requirements are met with a focus on efficient clinic workflow. The Epic Training Specialist I will also perform other duties as assigned.
Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business need.
Responsibilities
Essential Functions
-Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
-Maintain a working knowledge of key indicators, standards, and processes related to EHR systems.
-Provide support for the roll out of Epic training to end users.
-Deliver educational offerings based on adult learning principles.
-Adhere to following standardized templates for lesson plans, manuals, tip sheets and other learning resources for end users.
-Evaluate end user learning outcomes and feedback to ensure effective high-quality education and training of end users. Recommend and implement innovative ways to enhance the effectiveness of education.
-Ensure all end users are properly trained and able to demonstrate proficiency in the system prior to gaining access to the production environment.
-Assist end-users with initial logins and verifying correct system access.
-Act as subject matter expert to ensure training quality and consistency.
-Collaborate with the Epic Training Specialist II and other responsible parties, for curriculum development, developing playground/practice environments, and relevant refreshing schedules.
-Able to travel between all Central Health clinics located throughout Travis County.
-Work collaboratively to create and continuously update technical training materials and learning resources for various training needs.
-Provide ongoing support to team members to ensure proficient utilization of the system.
-Maintain customer service orientation toward internal EHR stakeholders and responsiveness to requests and assigned tasks.
-Conduct both group and individual training sessions with end users as needed.
-Conduct training in person and virtually.
-Provide technical support via phone, online, and/or in person.
-Serve as a primary resource to the EHR super- users in ticket resolution.
-Assist with coordinating clinical/administrative requests for EMR system modification and act as a liaison between the end user and information technology to optimize tools and workflows in the EMR application.
-Provides check in with site's clinical staff through at the elbow support to assess end user fluency and satisfaction.
Qualifications
MINIMUM EDUCATION:
High school diploma/equivalent (higher degree accepted)
MINIMUM EXPERIENCE:
• One year of experience in computer related training, adult education or as an Electronic Health Record super-user

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