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Remote Epic Ate Support Jobs (NOW HIRING)

Lancesoft INC

Remote Epic Administrator

Tulsa, OK · Remote

$82K/yr

Remote (Yale) Employment Type: Direct Hire Schedule: Monday-Friday | 8:00 AM - 5:00 PM (with ... This role involves hands-on support for Epic Hyperspace, troubleshooting system issues, and ...

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support ...

Premise Health

Epic Cadence Analyst - Remote

Brentwood, TN · On-site +1

$60K - $84K/yr

This is a Full Time, remote, Epic Cadence Analyst role. What You'll Do * Plans, designs, implements ... Supports applications throughout all phases of implementation. * Delivers post-implementation ...

Premise Health

Epic Solutions Architect - Remote

Brentwood, TN · On-site +1

$59.50 - $78.50/hr

This is a Full Time, remote, Epic Solutions Architect role. What You'll Do * Partner with Member ... Support the organization by gathering, organizing, formatting, and analyzing various forms of ...

Cedars Sinai

Epic MyChart Analyst - Remote

Los Angeles, CA · On-site +1

$96K - $139K/yr

Participates in an on-call rotation to provide off-hours end user support. * Develops and monitors ... Epic certification in Cadence, Ambulatory and/or other Epic modules, preferred. #LI-JM1 #LI-Remote

Vytwo

Epic Referrals Analyst

Prosper, TX · Remote

Remote Overview: Seeking a Senior Epic Prelude & Referrals who can do module implementation ... Support testing, deployment, and training * Collaborate across application teams * Drive process ...

STI

Epic Certified Orders Analyst - REMOTE

Epic Certified Orders Analyst REMOTE 12+ Months Epic Orders Analyst provides application support, build, testing, and optimization of Epic Orders workflows within the Division of State Operated ...

STI

Epic Beaker Principal Trainer - REMOTE

Epic Beaker Principal Trainer REMOTE 12+ Months Epic Principal Trainer - Beaker responsible for developing and delivering lab system training, supporting workflows, and leading user readiness. Epic ...

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Remote Epic Ate Support information

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How much do remote epic ate support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote epic ate support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Remote Epic ATE Support?

Remote Epic ATE (At-The-Elbow) Support refers to providing virtual assistance to healthcare professionals using the Epic electronic health record (EHR) system. Instead of being physically present, support specialists help users via phone, chat, or video calls to resolve issues, answer questions, and guide them through workflows. This support is especially valuable during new system go-lives or upgrades, ensuring providers can efficiently use Epic while minimizing disruptions to patient care.

What are some common challenges faced by Remote Epic ATE Support professionals, and how can they be managed effectively?

Remote Epic ATE Support professionals often encounter challenges such as troubleshooting technical issues without direct, on-site access to end-users and managing communication across multiple teams and shifts. To address these challenges, it's important to utilize robust remote access tools, maintain clear and timely communication with clinical staff, and document all support interactions thoroughly. Building strong relationships with on-site super-users and participating in regular team meetings can also help streamline issue resolution and ensure consistent support coverage.

What is the difference between Remote Epic Ate Support vs Remote Epic Clarity Support?

AspectRemote Epic Ate SupportRemote Epic Clarity Support
CertificationsEpic Certified Ate SupportEpic Certified Clarity Support
Work EnvironmentRemote healthcare IT supportRemote healthcare IT support
Industry UsageHospitals, clinics using Epic EHRHospitals, clinics using Epic Clarity data warehouse
Common Search IntentSupport for Epic Ate modulesSupport for Epic Clarity data reporting

Remote Epic Ate Support and Remote Epic Clarity Support both involve working with Epic systems in healthcare settings. The key difference lies in their focus: Epic Ate Support specializes in assisting with Epic Ate modules, while Epic Clarity Support centers on data reporting and analytics within Epic Clarity. Both roles require Epic certification and are vital for healthcare organizations leveraging Epic software, but they serve different technical functions within the Epic ecosystem.

What are the key skills and qualifications needed to thrive as a Remote Epic ATE Support, and why are they important?

To thrive as a Remote Epic ATE Support, you need in-depth knowledge of Epic EMR systems, troubleshooting expertise, and experience in clinical workflows, often backed by Epic certification. Familiarity with remote support tools, ticketing systems, and specific Epic modules such as EpicCare Ambulatory or Inpatient is typically required. Outstanding communication, patience, and the ability to clearly explain technical solutions to non-technical users are essential soft skills. These competencies ensure efficient issue resolution and user satisfaction, which are critical for maintaining seamless healthcare operations remotely.
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Remote Epic Ate Support jobs near you
Infographic showing various Remote Epic Ate Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 26% As Needed, 46% Full Time, 26% Part Time, and 1% Temporary. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Remote Epic Administrator

Remote Epic Administrator

Lancesoft INC

Tulsa, OK • Remote

$82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Job Title: Epic Administrator

Location: Remote (Yale)
Employment Type: Direct Hire
Schedule: Monday–Friday | 8:00 AM – 5:00 PM (with on-call support)

Job Summary

We are seeking a skilled Epic Administrator to support system maintenance, upgrades, and ongoing optimization of the Epic environment. This role involves hands-on support for Epic Hyperspace, troubleshooting system issues, and ensuring smooth performance across virtual desktop environments. The ideal candidate should be comfortable working in a remote setup while being available for after-hours and on-call support.

Key Responsibilities

  • Support Epic system upgrades, maintenance activities, and deployments
  • Provide technical support for Epic Hyperspace client environments
  • Troubleshoot system, application, and connectivity issues
  • Manage and support VDI environments such as Citrix and VMware Horizon
  • Participate in after-hours maintenance windows and weekend upgrades
  • Provide 24/7 on-call support via pager/phone as required
  • Ensure system stability, performance, and security compliance
  • Collaborate with internal IT teams and stakeholders for issue resolution

Required Qualifications

  • Epic Client System Manager Certification (Required at submission)
  • Bachelor’s degree in Information Systems, Business Management, or related field
  • 1–2 years of relevant experience supporting Epic environments
  • Hands-on experience with Epic Hyperspace (upgrades, deployment, troubleshooting)
  • Experience with Citrix / VMware Horizon / VDI environments
  • Strong problem-solving and communication skills
  • Ability to work flexible hours, including after-hours and weekends

Compensation

  • Starting Salary: $82,742.40 annually (based on experience)

Additional Information

  • Fully remote role (Yale)
  • On-call support required (24/7 rotation)
  • After-hours and weekend availability is expected

Restricted States (Not Eligible)

Candidates must not be located in:
Alaska, California, Colorado, Connecticut, Washington DC, Hawaii, Massachusetts, Nevada, New York, Oregon, Vermont, Washington
TS

Company Description

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
LanceSoft logo

About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

Social media

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