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Remote Epic Ate Support Jobs (NOW HIRING)

campus4tech

EPIC Cheers Certified Consultant

EPIC Cheers Certified Consultant Job Location: 100% Remote Duration: 6 Months Note: W2 candidates ... Proven ability to analyze requirements and build data logic to support targeted campaigns.

OtterBase

Epic Analyst - Remote

Detroit, MI · Remote

The Epic Analyst is responsible for the design, configuration, implementation, optimization, and support of a new Epic module and its integrated workflows. The analyst collaborates closely with ...

Medasource

Sr. Epic Tapestry Analyst

Chicago, IL · On-site +1

Remote Contract Length: 6+ months (extension likely) Client: National Health Plan Start Date ... This role will work within a complex enterprise Epic implementation supporting multiple lines of ...

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Remote Epic Ate Support information

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How much do remote epic ate support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote epic ate support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Remote Epic ATE Support?

Remote Epic ATE (At-The-Elbow) Support refers to providing virtual assistance to healthcare professionals using the Epic electronic health record (EHR) system. Instead of being physically present, support specialists help users via phone, chat, or video calls to resolve issues, answer questions, and guide them through workflows. This support is especially valuable during new system go-lives or upgrades, ensuring providers can efficiently use Epic while minimizing disruptions to patient care.

What are some common challenges faced by Remote Epic ATE Support professionals, and how can they be managed effectively?

Remote Epic ATE Support professionals often encounter challenges such as troubleshooting technical issues without direct, on-site access to end-users and managing communication across multiple teams and shifts. To address these challenges, it's important to utilize robust remote access tools, maintain clear and timely communication with clinical staff, and document all support interactions thoroughly. Building strong relationships with on-site super-users and participating in regular team meetings can also help streamline issue resolution and ensure consistent support coverage.

What is the difference between Remote Epic Ate Support vs Remote Epic Clarity Support?

AspectRemote Epic Ate SupportRemote Epic Clarity Support
CertificationsEpic Certified Ate SupportEpic Certified Clarity Support
Work EnvironmentRemote healthcare IT supportRemote healthcare IT support
Industry UsageHospitals, clinics using Epic EHRHospitals, clinics using Epic Clarity data warehouse
Common Search IntentSupport for Epic Ate modulesSupport for Epic Clarity data reporting

Remote Epic Ate Support and Remote Epic Clarity Support both involve working with Epic systems in healthcare settings. The key difference lies in their focus: Epic Ate Support specializes in assisting with Epic Ate modules, while Epic Clarity Support centers on data reporting and analytics within Epic Clarity. Both roles require Epic certification and are vital for healthcare organizations leveraging Epic software, but they serve different technical functions within the Epic ecosystem.

What are the key skills and qualifications needed to thrive as a Remote Epic ATE Support, and why are they important?

To thrive as a Remote Epic ATE Support, you need in-depth knowledge of Epic EMR systems, troubleshooting expertise, and experience in clinical workflows, often backed by Epic certification. Familiarity with remote support tools, ticketing systems, and specific Epic modules such as EpicCare Ambulatory or Inpatient is typically required. Outstanding communication, patience, and the ability to clearly explain technical solutions to non-technical users are essential soft skills. These competencies ensure efficient issue resolution and user satisfaction, which are critical for maintaining seamless healthcare operations remotely.
More about Remote Epic Ate Support jobs
What cities are hiring for Remote Epic Ate Support jobs? Cities with the most Remote Epic Ate Support job openings:
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Remote Epic Ate Support jobs near you
Infographic showing various Remote Epic Ate Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 26% As Needed, 46% Full Time, 26% Part Time, and 1% Temporary. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

L2 Support Engineer (Epic)

Futran Tech Solutions Pvt. Ltd.

Remote

Full-time

Posted 26 days ago

Job description

L2 Support Engineer (Epic)
Remote
9 to 5 Eastern Time zone
Support L2 for Electronic medical record (EMR)
This system track which doctors you need (based on gathered medical data)/ your medical history/ what is the status with your insurance/ which tests needs to be done for patient
Computer platform for hospitals,
Close cooperation's with nurses/ doctors to help fix asap all issues related to program > service desk mode
Responsibilities
End User Support
Identifying and implementing requested changes to the system
Building and testing the system, and analyzing other technical issues associated with Epic software
Troubleshooting problems and questions
Building relationships with end users and providing consistent support through day-to-day communication
Communicating problem status and solutions to end users
Issue Management & Resolution
Resolving issues that arise in their application area as well as issues that impact other application teams
Analyzing and communicating the impact of issues
Resolving end-user application issues using Epic documentation and ensuring business needs are met
Collaborating across roles and teams to solve end-user problems
Escalating end-user problems to the appropriate level (such as team lead) when necessary
Validating solutions are complete and appropriately implemented
Skills
Must have
Epic (electronical medical record system)
Support L2 experience within HealthCare industry

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